• Free shipping Australia-wide on orders over $25 – discount is applied automatically at checkout.
• All orders are sent via Australia Post’s Standard Letter service, which does not include tracking, to keep cost as low as possible for you. If you require tracking, please upgrade to express tracked shipping in the Shipping Upgrades.
• Orders may take up to 2 weeks to arrive with current delays.

• We offer international shipping to New Zealand and the UK.
• All international orders are shipped via Australia Post’s Economy Air service. Current delivery estimates are 25+ working days.
• Please contact us in advance for a quote if you require express tracked shipping, or if you are shopping from a country that we don't currently deliver to.

If you’re worried that your parcel hasn’t arrived yet, please first double check the delivery estimates in this FAQ, which are provided by Australia Post. These estimates will be kept up to date as much as possible.

If that time has passed, please bear in mind that Australia Post will not consider an item lost until:
• Domestic: 15 business days after the expected arrival date
• International: 3 months after the item has shipped

If your order hasn't arrived beyond the 'considered lost' date, please get in touch at hello@lulibellstudio.com and we will do everything we can to help.

Please double check the shipping address at checkout. We cannot accept responsibility for parcels lost due to the incorrect address being entered.

Our packaging is minimal, carefully selected and biodegradable, compostable or recyclable.

All orders are shipped in a rigid cardboard mailer to protect them during transit.

Prints are packaged with a biodegradable backing board, in a biodegradable cellophane bag, sealed with biodegradable tape.

Cards are packaged in a biodegradable cellophane bag with biodegradable tape. If you'd prefer your cards to be shipped 'naked', they'll arrive inside their individual unsealed envelopes to protect the design. Add a note at checkout if you'd like to go naked!

Please note – Express Tracked orders are currently shipped in Australia Post’s 80% recycled plastic Express envelopes. We’d prefer not to use them, but there's currently no alternative!

Got something specific in mind and not seeing it listed, or wanting something customised? Get in touch and let's chat!

Interested in stocking Lulibell Studio products in your store? Get in touch with us at hello@lulibellstudio.com for more information.