We want to ensure our customers are happy with their purchase. However if for any reason you wish to return any item please notify us within fourteen days of receiving the item for a full refund. The buyer is responsible for return shipping and all associate costs.

Please open and inspect the item upon receipt and report any damage to us within fourteen days. We will need a photograph for insurance reasons so please include that in your correspondence. We will gladly replace any damaged work due to shipping issues, or provide a full refund.

We accept both PayPal payments and Direct Checkout with your chosen credit card. Note that Paypal also accepts credit cards and debit cards even if you do not have an account with them.

Payment must be received in full before item(s) are shipped, if, for example, you choose to pay with an eCheck via Paypal, your order will ship when the eCheck clears.

We will confirm your order, receipt of payment and shipping at every stage.

All items are well packed to prevent damage using a combination of new and clean, reused packing materials. We have over twenty-five years of personal experience in shipping and handling artworks.

Item(s) will usually be shipped via Royal Mail standard post after payment clearing and within our stated shipping times unless the particular product variation you have chosen is out of stock. In which case we will give you an estimated dispatch date and an option to cancel the order.

DUTIES, CUSTOMS AND TAXES

Buyers are responsible for any duties, customs and taxes levied by the buyer’s country. Please ensure that you're happy with this before ordering.

SHIPPING DESTINATIONS – an important note

Please make sure the address on your Paypal account is the accurate address before buying. We will only ship to an address on your Paypal account (Paypal T&Cs), if you want the item to be shipped to a different address (work, giftee), please add and select this address in your PayPal account profile when paying.

Our pottery is decorative only and not meant to hold hot drinks or contain food. All the materials used in manufacture are assured to be safe by our suppliers. These items are not toys, ceramics by their nature can be fragile so please treat them with respect.

Please include your Etsy user id, date of purchase, transaction number, and name of items purchased in any correspondence you send in regards to returns or payment for your item. This will help us respond quickly and deal with any problem that may arise.

INFORMATION WE COLLECT

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order , for example), if you contact us directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, we, Maree and Paul Allitt, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at mareeandpaul [!at] mapmapart.com