Please contact me if you are not satisfied with your purchase and I will do my best to solve the issue.

I always package your items safely, however I am not responsible for damages caused in transit.

I accept returns of items in their original condition and packaging within 14 days of receipt and I will refund the full value of the item and the original postage cost, once the item is back with me in its original condition.

Please note this does not include anything customised or with a personal message attached, these are not returnable.

Under EU regulations, you have 14 days from receiving the goods to request a return. The cancellation form provided by Etsy can be found here:

http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Please feel free to contact us at any time if you have any queries on the above or any other questions.

I can't refund you if the item is damaged in transit.

Return postage cost is to be paid by you.

Please contact me before returning any items just in case we can come to an arrangement first.

If you receive an opened/ damaged parcel (your items are missing), please contact your local post office to advice you how to proceed.

Unclaimed items returned to me may be refunded unless they are damaged. Postage not included.

I am not responsible for items not received if you provide an incorrect address.

Payment is via Paypal, Etsy Giftcards or Credit/Debit cards at checkout. Cheque are not accepted.

Custom orders must be paid in advance.

International buyers:
The buyer is responsible for any duty, customs, international taxes etc that may arise.

Always check the processing time before ordering.

Always contact me before ordering urgent items to check that I am able to make them in your time scale.
If I can't do it, I will always be honest so you're not disappointed.

Never presume that I can make your order quicker than the time specified in the listing please.
Please contact me before ordering "next day delivery" to check that I can do it on time for you.


SHIPPING POLICY:
Standard postage only comes with proof of postage and isn't trackable.
Please bear this in mind when ordering.

I offer upgrades in my listing for tracking in the UK.

Every orders sent outside of the UK are now posted using tracked delivery to avoid any issues.

If you need something delivered the next day or urgently, please contact me first and make the necessary arrangements.

I have no control over Royal Mail, therefore if your order is delayed, please understand that there isn't much I can do, especially if you have chosen standard postage.

I accept claims for lost items in the post as long as it's passed the Royal Mail statutory waiting time which currently is:
10 working days after the due date for the UK
20 working days after the due date for Europe
25 working days after the due date for the rest of the world

Once this time has passed, I will either replace your item or fully refund you.

I do not post everyday unless it has been arranged.

International items over a certain value may be charged customs fees, This is outside of my control and any fees that incurred are at the buyers expense

Colours in original items might slightly differ from the colours in the pictures shown purely due to screens and also because of the way the photos are taken, please consider this before ordering.

Cuties are not intended as toys but they are CE certified, please use caution and supervise with children under 3. The Cuties contain small parts. Surface clean only.
Cuties are also not toys for animals.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Shaun Hall, am the data controller of your personal information. If you have any questions or concerns, you may contact me at me [!at] madebysteffieb.co.uk