MarcWoodJoinery

Unless an item has a fault not specified within our description we cannot accept returns outside of the 14 day cooling off period specified by the Distance Selling Regulations which allows you to change your mind.
If you do change your mind about the product once received, please return undamaged at your expense; as we are a very small business we cannot afford to refund postage at this time, please accept our apologies for any inconvenience.

Paypal, Etsy Gift-card and Direct Checkout

** At present we are unable to take any orders for delivery to Northern Ireland as we are not set up to trade legally under the new arrangements, we apologise for the inconvenience **
Additional delivery costs;
There may be an additional delivery charge for addresses considered a 'remote area' by DHL, these include the Scottish Highlands and Islands (IV).
Also for the larger pieces going a great distance from our workshop (eg Edinburgh) there may be an additional charge.

There are combined shipping options and you are welcome to collect from us in Somerset TA13 5LR for no charge.

We apologise for any inconvenience and if you have any questions, please contact us with your postcode before buying and we will get accurate costs.

Many Thanks, Marc and Rachel Wood
01460 241372, marcswood [!at] hotmail.co.uk

After Care Policy;
Our handmade pieces have been created in a fairly low temperature workshop and will need to be gradually acclimatised to your home to prevent movement as the timbers adjust to the average temperature of your home.
To prevent your wood furniture from cracking, warping, or drying out;
* Wood does best in moderate temperatures of around 20– 22 degrees Celsius and about 50 – 55% humidity, so this is what we recommend keeping your home set to in order to keep your wood furniture in top condition.
* Avoid frequent and sudden changes in humidity, as they can be damaging to furniture.
* Avoid excess heat or dryness, as this can cause wood to split and crack.
* The householder is responsible in the event of damage caused by very high temperatures and very low humidity.
* Be sure to keep your furniture away from heat sources such as fireplaces or radiators.

Any questions regarding aftercare please just ask; marcswood [!at] hotmail.co.uk tel; 01460 241372

GDPR Privacy Policy; I Marc Wood am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy.
I will only use these details to:
* Process and deliver your order.
* Deal with any queries you have related to that order.
* Check that your item has arrived safely and offer aftercare advice.

If you send me a message using the conversation button on Etsy, I will receive your username.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your consent.

The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

Email marcswood [!at] hotmail.co.uk tel; 01460 241372.

I Marc Wood am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsyy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.