If you are not completely satisfied with the product, please return the item to me within 30 days of purchase. I will refund the price of the item and original postage only. Items must be returned unused and in their original condition to avoid a reduction in the reimbursement. Return postage is at the cost of the buyer and tracking is recommended.

I do not offer refunds on custom orders, although a replacement will be sent free of charge if the item is damaged.

If an item is received damaged or in poor condition please send me a photograph of the item and packaging so I can fill out a postal claim. A full refund will be given, except in the case of custom orders.

Here is a link to the Etsy refund form if you wish to obtain a refund: http://www.etsy.com/uk/help/article/5452

If payment is not received within 48 hours, I will send you a message on Etsy asking you to confirm if you would still like the item. If I do not hear anything after 5 days of sending this message (and 7 days after the order originally came through to me) I will have to cancel your order and re-list the item in fairness to myself and to other customers.

All items shipped being sent to a UK address will be sent by first class Royal Mail within 1-3 days of purchase. If the customer requires the item to be signed for or special delivery the additional cost must be covered by the buyer.

Please allow up to 30 days for EU and international orders to be delivered (after dispatch). All EU and international items will be sent as Standard International to keep postage rates low. Please let me know if you would like your item to be sent as international signed for or tracked please and I will send you an invoice for the additional postage costs.

Please note: Overseas buyers are responsible for any duties and customs charges that may be incurred.

Thank you.

I am happy to create custom orders, just send me a message explaining what you would like. I will need a deposit to be paid prior to starting work on the item, the amount of which will vary depending on the cost of materials and the total hours spent working on the piece. This deposit is non refundable, even in the event of the order being cancelled.

Please allow up to 4 weeks for a custom order to be completed and shipped, although it is usually less than this and I will give you a rough timescale when you order.