Information I Collect

In making an order, you authorised Etsy to provide me with certain information, such as your name, email address, postal address, payment information and the details of the product you are ordering. You may also choose to provide me with additional details (for a custom order, for example), if you contact me directly.


Why I Need Your Information and How I Use It

I use a number of third parties to fulfil your order. This may require me to share your information in order to get your product to you. I will use your information to:

- Ship your product to you.
- Settle disputes
- Provide customer support.
- To comply with legal obligations or court orders, or in connection with a legal claim, such as retaining information about your purchases if required by tax law
- Comply with Etsy Seller Policy and Terms of Use



Information Sharing and Disclosure

Your information is important to my business. I will only share your personal information in the following limited circumstances:

- Etsy: I share information with Etsy in order to provide you with my services and comply with the Etsy Seller Policy and Etsy Terms of Use.

- Service providers: I use trusted third parties, such as Royal Mail, to perform functions and provide services to my shop. I will only share your information with these companies in order to fulfil orders and perform services you have requested.

- Business transfers: If I sell or merge my business, I may disclose your information as part of the transaction, only to the extent permitted by law.

-Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.



Data Retention

I will only keep your personal information for as long as necessary to provide you with my services. However, I may also be required to retain this to comply with legal and regulatory obligations, to resolve disputes and to comply with my agreements. I keep data for 5 years and use it only for the reasons listed above.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access: You can request a copy of the personal information I hold about you by contacting me.
-Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Where I am able (unless I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Bex Wright, am the data controller of your personal information. If you have any questions or concerns, you may contact me using the Etsy Convo function.