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Laura on 14 Dec, 2019
1 out of 5 starsNever recieved item or heard back from owner despite contacting many times. Opened a case in the end and got a refund disappointed as the pin was beautiful! Looks like i put the order in right before the shop closed shame
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Kathryn on 10 Oct, 2019
2 out of 5 starsI never received the item and never heard from Sierra, even after asking when I might receive the pin. It was only after escalating the case to Etsy that I received a full refund. It seems like my case is just one of those times where the order is placed just as a shop closes for a while. The pin looked beautiful, nevertheless.
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Emma on 06 Jul, 2019
2 out of 5 stars5 weeks after placing the order, the item still hasn't been shipped. I've tried getting in touch with the seller several times over the past few weeks to ask what was causing the delay in shipping, but have received no response. The complete absence of customer service has me a little confused. I was a big fan of the design, which looks truly gorgeous, and am saddened that I'm not going to get to hold the print in my hands. (I've now opened a case with Etsy and should receive a refund on my account shortly.) Edit: I added a star after the print mysteriously landed in my mailbox today (july 18th), still without having heard a peep from the seller at any point. It's beautiful, regardless of customer service issues :)
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DantasticWife on 04 Jul, 2019
5 out of 5 starsThis took a super long time, but they were worth the wait.