MollycatStudio

Personalised keepsake wedding and anniversary cards

| Liverpool, England

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time dispatch, and quick replies to any messages they received.

Announcement    Personalised Anniversary, Wedding, Birthday and Baby greetings cards, handmade to order in Liverpool, UK. All cards are posted 1st class as standard. ** Christmas 2021 - Closing 17-12-2021 and reopening on 03-01-2022**
** COVID UPDATE - When ordering, please bear in mind that while the majority of orders are arriving within a day or two, but if a Royal Mail office is affected by absence levels, your order could take longer to arrive **

Announcement

Last updated on 30 Nov, 2021

Personalised Anniversary, Wedding, Birthday and Baby greetings cards, handmade to order in Liverpool, UK. All cards are posted 1st class as standard. ** Christmas 2021 - Closing 17-12-2021 and reopening on 03-01-2022**
** COVID UPDATE - When ordering, please bear in mind that while the majority of orders are arriving within a day or two, but if a Royal Mail office is affected by absence levels, your order could take longer to arrive **

Items

 

All Items

Jules

Contact shop owner

Jules

Reviews

Average item review
5 out of 5 stars
(4108)

Updates

christmas_tree Christmas 2021 christmas_tree
waveskin-tone-2 Just a heads up… I’m closing my shop for a short break at 9pm on Tuesday 17th August.
If you need a same sex card - just let me know! rainbow
View all 68 updates

About MollycatStudio

Sales 29,073
On Etsy since 2015
Video summary: Each personalised card is made to order

Personalised quality keepsake cards for most occasions

I’ve always loved making and creating things. My mum taught me how to knit and sew at a young age and as a result, I gravitated towards the the creative subjects in school, which lead me down the Art and Design route. I studied Design at University, specialising in Textiles and Ceramics and after I graduated, my career took a different path for many years but I never stopped making.

Whilst I was teaching secondary Design Technology, I decided to take my career in a different path so I took the plunge and became self employed... I opened my Etsy shop in September 2015 and thankfully I'm still here today!

I make every order from scratch. Each personalised card is made to order and I crochet every little heart you’ll find on them. I'm always adding new designs to my shop, so If there's a card that you're after but can't find it, please get in touch...Some of the cards you see in my shop today started life as a message from a customer!

In 2018, I became an ambassador for the @nakedcards campaign which means I ditched the single use plastic cellos which means your order will arrive free of any plastic.

If you've read this far then thank you!
Lastly, If you're wondering where the name 'Mollycat Studio' came from, I named it after our little rescue cat Molly... she spent a lot of her time in my studio sleeping on the floor soaking up the sun. Sadly she lost her battle with lymphoma in January 2020. She may be gone, but her furry legacy will live on :)

Shop members

  • Jules Cooke

    Owner, Designer, Maker

    Everything you find in my shop has been designed and made by me. I also deal with all customer enquiries, the packing and shipping of orders, as well as the admin side of my small business.

Shop policies

Last updated on 24 November, 2021
Personalised keepsake greetings cards for Weddings, Anniversaries and birthdays (amongst other occasions). Featuring colourful crochet hearts.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please let me know as soon as possible if you wish to cancel your order.
If your order has already been posted, I can only issue a refund once the item/s have been returned to me in a saleable condition.
Personalised orders cannot be refunded or exchanged, unless the item is found to be faulty.

If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange a refund or an exchange.

Please contact me before leaving any negative feedback - I will do all I can to resolve any dissatisfaction.
Payment
I accept Payment by Paypal, credit/ debit card and Etsy Gift card.
I do not accept e-cheques.
Delivery
- I ship from the UK - You will receive an email as soon as your order has been dispatched.
- All orders are shipped Royal Mail First Class (no tracking).
- Royal Mail aim 1 working day delivery (from dispatch) but it is possible it may be a day or more late.
- There are no delivery upgrades available.
- Card orders (even personalised ones) placed before 10am will be dispatched the same day (weekdays only).
- If your order is time sensitive, please contact me PRIOR to ordering.

*****************COVID UPDATE ***************
Delivery times can be a bit unpredictable around this time of year. The Royal Mail estimated delivery times are around 1-3 business days but there have been some delays this year for obvious reasons!

If you are waiting on your order and it has been more than 10 working days since you had your dispatch confirmation email then I'll happily look into this for you - otherwise I really appreciate your patience, and I am confident your order will arrive in the coming days.
************************************

As a buyer you are responsible for making sure your shipping address is correct, If you notice a mistake please contact me as soon as possible.
If applicable, please make sure that personalisation details have been stated at the time of ordering.

Please be aware of any postal strikes and UK bank holidays - I'm afraid I can't be held responsible for any delays as a result of this.

MISSING PARCELS: Please notify me within 30 days of receipt.
Additional policies and FAQs
FAQ's:

Q: Are your cards blank inside?
A: Yes

Q: Do you offer delivery upgrades?
A: No sorry, I only post out 1st class.

Q: Can you write in the card and send the card direct to my recipient?
A: Absolutely! Just purchase the 'send direct' listing along with your card. https://etsy.me/2kCuSaw

Q: Can you guarantee delivery by a certain date?
A: I always send out orders 1st class on or before their dispatch date - your order is then in the hands of the Royal Mail. Please refer to your estimated delivery date for when to expect it.
If your order is time sensitive, please contact me PRIOR to ordering (please bear in mind that while the majority of orders are arriving within a day or two, some are taking longer to arrive)

Q: I can't find a certain anniversary year listed in your shop, can you help?
A: I haven't got every wedding anniversary year listed but you can personalised this design
( https://etsy.me/3hJCeqC ) with any year.

Q: Is there a tracking number for my card order?
A: I ship from the UK and all card orders are sent 1st class, this service is not tracked. Please see my Delivery policy for more details.

Q: Where is my order?
A: First of all, please double check the delivery address.
If the delivery address is correct and you're still waiting on your order past it's estimated delivery date, please bear in mind that some Royal Mail offices are affected by absence levels which has a knock on effect with delivery. As I've mentioned in my shop announcement, the majority of orders are arriving within a day or two but some are taking longer to arrive.
I am confident Royal Mail are working as hard as they possibly can to get everything delivered as soon as possible. Given the current circumstances I'd ask you to remain patient, and your order should be with you in the coming days.

Q: Can you write in the card and send the card direct to my recipient?
A: Absolutely! Just purchase the 'send direct' listing along with your card. https://etsy.me/2kCuSaw

Q: Can I have 2 different coloured hearts on my card?
A: Yes, that's no problem - just leave me a note in the 'note to seller' box at checkout.

Q: Can I have the illustration of 2 women/ 2 men on my greetings card?
A: Yes, Please leave me a note when you purchase.

Q: Can the illustration of the couple on your wedding and anniversary cards be modified?
A: No, I'm afraid not.

Please note - If I am unsure of who's who (male & female) on an anniversary card order (eg: when nicknames are specified), the male will be pictured on the left and the female on the right. If you'd like the names to correspond with the image, please let me know who's who when ordering.

** Personalisation details ** In the event of an order being placed but no personalisation details stated, I will always reach out to you via Etsy convo for these details but if I haven't heard back from you by the time your card needs to be dispatched, I will send out a non-personalised card and refund the difference in price **

Although every effort is made to photograph my items accurately and describe my products in detail, I cannot guarantee every computer monitor will accurately depict the actual colour of each product. If in any doubt, please contact me if you have any queries regarding the colour or size of any item before purchasing.
Privacy
Information I Collect
I will only use your shipping and billing address, and contact information:
To fulfil your order.
You must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: a personalised custom order). Any paper copies of your details are destroyed securely immediately after use (order sheets, Royal mail Click and drop print outs).
For legal reasons (like paying taxes).
Your details will be held on securely online, within the Etsy website, however they will not be used for any other reason, and I would never share your contact details without your express consent.

Why I Need Your Information and How I Use It
To communicate with you about your order. There are occasions when after an order is placed, I may require additional information from you that wasn’t specified when the order was placed (personalised text required). If you check out as a guest on Etsy, I will contact you via the email address you have provided to Etsy. Alternatively, If you have an account with Etsy, I will contact you via the message facility (If I have had no response, I may use your email address you have provided to Etsy to contact you) Please note - If I contact you via the Etsy message facility, you will automatically receive an automated email from Etsy advising you of this.

Information Sharing and Disclosure
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights
You may have the right to access and receive a copy of the personal information I hold about you by sending a request directly to Etsy

How to Contact Me.
You can contact me via the ‘contact shop’ link at the bottom of this page.

Etsy’s privacy policy: https://www.etsy.com/uk/legal/privacy/

More information

Last updated on 12 Mar, 2019
Seller details