MollycatStudio

Personalised Cards, Crochet, Embroidery & Pom Poms.

Liverpool, England On Etsy since 2015

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

MollycatStudio

Personalised Cards, Crochet, Embroidery & Pom Poms.

Liverpool, England | 14,602 Sales

Announcement    Personalised crochet heart greetings cards and Embroidery hoop art. Colourful Pom Poms, Cute crochet and Rainbow bunting. All handmade to order in Liverpool, UK.
**ADDED 24/03/2020 - Due to the coronavirus, I have deactivated larger items that require a visit to the post office. I will continue to post cards and small items using the post box until I am instructed otherwise ** As from March 30th, International and overseas orders are suspended until further notice ** Please be aware that Royal Mail may take longer than usual during these times.

Announcement

Last updated on 16 Apr, 2020

Personalised crochet heart greetings cards and Embroidery hoop art. Colourful Pom Poms, Cute crochet and Rainbow bunting. All handmade to order in Liverpool, UK.
**ADDED 24/03/2020 - Due to the coronavirus, I have deactivated larger items that require a visit to the post office. I will continue to post cards and small items using the post box until I am instructed otherwise ** As from March 30th, International and overseas orders are suspended until further notice ** Please be aware that Royal Mail may take longer than usual during these times.

Items

 

All Items

Jules

Contact shop owner

Jules

Reviews

Average item review
5 out of 5 stars
(2274)

Updates

Please order your anniversary cards before 8pm this Sunday (14th June). They won’t be on sale w/c 15/06/20. They’ll be back on sale Monday 22nd June.
two_hearts Personalised baby cards for the new arrival
I’m closing for a break on Friday 1st May (at 5pm BST) and I’ll reopen on Monday 11th May. If you’ve been thinking about ordering from me, this week will be the time to do so. Thank you.
View all 68 updates

About MollycatStudio

Sales 14,602
On Etsy since 2015
Video summary: One of my rainbow embroidery hoop creations in the making.

Crochet hearts and a burst of colour...

I’ve always loved making and creating things. My mum taught me how to knit and sew at a young age and as a result, I gravitated towards the the creative subjects in school, which lead me down the Art and Design route. I studied Design at University, specialising in Textiles and Ceramics and after I graduated, my career took a different path for many years but I never stopped making.

I was a teacher of Design Technology in a secondary school for 7 years before I took the plunge and decided to become self employed. In September 2015, my Etsy shop was opened.

I make everything from scratch. I source my yarn and fabrics online and I make my bunting on my trusty sewing machine which is over 20 years old and still going strong.

I work closely with each customer on personalised embroidery hoop orders to make sure the colours are just what the customer wants, I'm always happy to send photos of colour combinations before I start making. If this is something you're interested in, just let me know when you order.

Every personalised card is made to order and I crochet every little heart you’ll find on them.
I'm always adding new designs to my shop - If there's something you're after but can't find it... please get in touch!
Some of the cards you see in my shop today started life as a message from a customer.

In 2018, I became an ambassador for the @nakedcards campaign which means I ditched the single use plastic cellos which means your order will arrive free of any plastic.

If you've read this far then thank you!
Lastly, If you're wondering where the name 'MollycatStudio' came from, I named it after our little rescue cat Molly... she spent a lot of time in here sleeping on the floor soaking up the sun. Sadly she lost her battle with lymphoma in January 2020 and we had to say a sad goodbye. She may be gone, but her furry legacy will live on :)

From crochet heart greetings cards, to personalised bunting... every item you find here is made by me in my home studio, here in Liverpool, UK.

Shop members

  • Jules Cooke

    Owner, Designer, Maker

    Everything you find in my shop has been designed and made by me. I also deal with all customer enquiries, the packing and shipping of orders, as well as the admin side of my small business.

Shop policies

Last updated on 04 July, 2020
Personalised cards, Rainbow bunting, cute crochet and colourful Pom Poms.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please let me know as soon as possible if you wish to cancel your order.
If your order has already been posted, I can only issue a refund once the item/s have been returned to me in a saleable condition.
Personalised orders cannot be refunded or exchanged, unless the item is found to be faulty.

If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange a refund or an exchange.

Please contact me before leaving any negative feedback - I will do all I can to resolve any dissatisfaction.
Payment
I accept Payment by Paypal, credit/ debit card and Etsy Gift card.
I do not accept e-cheques.
Delivery
I ship from the UK - You will receive notification as soon as your order has been dispatched.

- UK ORDERS are shipped Royal Mail First Class.
Please allow three working days (from time of dispatch) for delivery in the UK.
If your order is time sensitive, please contact me PRIOR to ordering.

** IMPORTANT UPDATE - As a result of the current COVID-19 crisis, I am seeing longer delivery times in some areas in the UK from Royal Mail.
There is every chance your order will be with you within 1 working day (from dispatch) but it is possible it may be a day or more late.
If your order hasn't arrived by the estimated delivery date, please allow 5 working days before contacting me **

- INTERNATIONAL/ OVERSEAS ORDERS are shipped Royal Mail international standard - Due to the coronavirus, I have temporarily suspended International orders.
(Card orders are not tracked)
Royal Mail aim 5-7 working days for your order to reach your country, it will then be passed to your postal service to reach it's shipping address. If you haven't received your order after 15 working days (excluding date of dispatch) of receiving my shipping notification, please get in touch.

*** Please note, international/ overseas delivery may get delayed in customs. Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.***

As a buyer you are responsible for making sure your shipping address is correct. If you notice a mistake please contact me as soon as possible.

Please be aware of any postal strikes and national holidays - I'm afraid I can't be held responsible for any delays as a result of this.
Additional policies and FAQs
FAQS:

WHOLESALE: If you have a wholesale enquiry (greetings cards only), please email mollycatstudio [!at] gmail.com with your shop name and address and email address for a copy of my wholesale catalogue and prices.

MISSING PARCELS: Please notify me within 30 days of receipt.

Q: Are your cards blank inside?
A: Yes

Q: Is there a tracking number for my card order?
A: I ship from the UK and card orders are sent 1st class (UK) and International standard airmail (Overseas) - this service is not tracked. Please see my Delivery policy for more details.

Q: Can you write in the card and send the card direct to my recipient?
A: Absolutely! Just purchase the 'send direct' listing along with your card. https://etsy.me/2kCuSaw

Q: Can I have 2 different coloured hearts on my card?
A: Yes, that's no problem - just leave me a note in the 'note to seller' box at checkout.

Q: Can I have the illustration of 2 women/ 2 men on my greetings card?
A: Yes - that's no problem at all. Just leave me a note when you purchase.

Although every effort is made to photograph my items accurately and describe my products in detail, I cannot guarantee every computer monitor will accurately depict the actual colour of each product. If in any doubt, please contact me if you have any queries regarding the colour or size of any item before purchasing.
Privacy
Information I Collect
I will only use your shipping and billing address, and contact information:
To fulfil your order.
You must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: a personalised custom order). Any paper copies of your details are destroyed securely immediately after use (order sheets, Royal mail Click and drop print outs).
For legal reasons (like paying taxes).
Your details will be held on securely online, within the Etsy website, however they will not be used for any other reason, and I would never share your contact details without your express consent.

Why I Need Your Information and How I Use It
To communicate with you about your order. There are occasions when after an order is placed, I may require additional information from you that wasn’t specified when the order was placed (personalised text required). If you check out as a guest on Etsy, I will contact you via the email address you have provided to Etsy. Alternatively, If you have an account with Etsy, I will contact you via the message facility (If I have had no response, I may use your email address you have provided to Etsy to contact you) Please note - If I contact you via the Etsy message facility, you will automatically receive an automated email from Etsy advising you of this.

Information Sharing and Disclosure
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights
You may have the right to access and receive a copy of the personal information I hold about you by sending a request directly to Etsy

How to Contact Me.
You can contact me via the ‘contact shop’ link at the bottom of this page.

Etsy’s privacy policy: https://www.etsy.com/uk/legal/privacy/

More information

Last updated on 12 Mar, 2019
Seller details