Announcement
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*** SHOP UPDATE ***
Thank you so much for your support & belief in me, we should hit 9000th order this month and I am beyond happy and thankful for each and every one of them 💕
I love doing what I do and I am committed to create a smile on your face when you receive your order. I always believed that it's the little things that make life so beautiful and that's what Aurélie Jones Giftery is all about - about "little touches" which will make your special time of your life even more magical. All our engagement gifts, bridal shower gifts, bridesmaid gifts, wedding gifts, graduation gifts, new job & new parents gifts are put together by me with lots of love and care.
I have always been a perfectionist with very high standards and I promise to put my heart and soul into each product I make for you. If there is any problem with your order, please send me a message on Etsy and I will solve it immediately.
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⏰PRODUCTION TIME⏰
Our current production time is 5-10 business days, depending on size and customization of order. All orders are made in order they were placed and shipped out within our stated dispatch times.
🆘RUSHED ORDERS🆘
We can help! (In most cases). Please read this if your order is time sensitive⬇️
1. If your order is rushed please send us a message PRIOR your purchase to ensure we can meet your timeline.
2. Please do not just write a note to the seller, but arrange with me personally when placing a rushed order so that it can be done on time for you.
3. If we arrange on your rushed order, you will then need to upgrade during check out to "rush my order", so I can move yours in "front of the line" and ship it with an express post for you.
* if you DID NOT purchased "rushed my order" during checkout- in order to do your order in rush, you will need to purchase SOS listing in addition to your order
4. If you have not followed instructions above, we may cancel your order and ask you to re-submit it correctly.
📬 SHIPPING OPTIONS📬
🅰️”Regular shipping” - this is a non tracked shipping method within Europe and international tracked for US, Canada & Australia.
All parcels are shipped via Canada Post / USPS once they enter the USA. Tracking is updated by postal service, we truly have no control about tracking updates. If you have shipping questions about your parcel once it’s shipped, you will need to contact USPS / Canada post directly as we don’t have any more information as you can see when you track your parcel.
🆘 “RUSH MY ORDER” - the fastest shipping method, but need to confirm with me prior purchase that it can be done for your deadline. This includes faster processing time and express shipping.
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CUSTOMER SERVICE:
If you have any questions regarding your order, feel free to send us a message via Etsy messages. I reply to all Etsy messages within 24 hours during weekdays. Rest of the times I am filling your precious orders ♥
Weekends and holidays are reserved for precious family time, I will absolutely get back to you on the following business day.
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Xo,
Aurélie 💗
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About AurelieJonesGiftery
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Aurélie
Owner, Customer Service, Designer
Aurélie | French living in England | Wife | Mum of 2 | Dog Mama | Founder, Designer & Maker. A few of my favourite things: Chocolate, wine, lasagna, Grey's Anatomy, fairy lights, a cold day with a blue sky, strawberry & white chocolate cheesecake.