MyStrawberryMonkey
London, England
Shop policies
Last updated on
18 May, 2022
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Hello and welcome to the world of My Strawberry Monkey.
I’m a Design Artist with a passion for fun and funky prints. Each print has been carefully made to portray some light, smile or thought into your home, nursery or office. And I carefully choose what truly inspires us and turn it into special artwork for you.
* All prints are printed and shipped from the London
* Printed with on heavy-weight archival art card (not a mass-produced poster). High quality fine art paper, matt, 210GSM and archival with a velvety texture. Which means that it has been specifically produced for long lasting images. And I only use pigmented inks so your print is a hight quality giclée that wont fade with time.
* If you would like a custom colour or size please contact me.
* The copyright information will not appear on your print.
* Frames and mats are not included with the prints, but our prints will easily fit in to store bought frames.
* Because of differences between monitors, colours may be slightly different than what you see on screen.
* Our posters are for personal use only, we'd love for you to display our prints wherever they will brighten your day the most, but please don't make any copies or sell them on to others.
Feel free to get in touch if you have any questions, would like to know any more info or would like a custom request order.
I’m a Design Artist with a passion for fun and funky prints. Each print has been carefully made to portray some light, smile or thought into your home, nursery or office. And I carefully choose what truly inspires us and turn it into special artwork for you.
* All prints are printed and shipped from the London
* Printed with on heavy-weight archival art card (not a mass-produced poster). High quality fine art paper, matt, 210GSM and archival with a velvety texture. Which means that it has been specifically produced for long lasting images. And I only use pigmented inks so your print is a hight quality giclée that wont fade with time.
* If you would like a custom colour or size please contact me.
* The copyright information will not appear on your print.
* Frames and mats are not included with the prints, but our prints will easily fit in to store bought frames.
* Because of differences between monitors, colours may be slightly different than what you see on screen.
* Our posters are for personal use only, we'd love for you to display our prints wherever they will brighten your day the most, but please don't make any copies or sell them on to others.
Feel free to get in touch if you have any questions, would like to know any more info or would like a custom request order.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
My Strawberry Monkey accepts PayPal and Direct Checkout payment.
Delivery
Dispatch between 1 - 3 working days.
Each item is printed on order and needs a number of hours to dry properly, so while you can rest assured that we are working on your order as promptly as possible, it may not be possible to dispatch on the same day that you order. We'll keep you updated!
-- Packaging --
Prints are enclosed in a board back envelope sleeve or a sturdy cardboard tube (dependant on size and destination). If your print has been packaged in a tube, let it unfurl naturally for a day or so before framing.
-- Shipping --
Our shipping costs are calculated based on both postage costs and packaging costs and do not include tracking. If you would like your parcel to be tracked, shipping upgrades are available at checkout.
UK Customers
First Class Royal Mail - delivery aim 1 - 3 working days
Rest of the World Customers
Royal Mail International Standard - please allow up to 28 days for international shipping. While we do not often have problems with international shipments, sometimes parcels can be delayed in customs once they reach the country, so we ask for our international customers to take note of this when you place an order. If you would like the added assurance of knowing where your parcel is in its journey to you, please choose to upgrade to tracked shipping at checkout.
Some countries charge tax and duties on international parcels above a certain value threshold. As you can understand it's not possible for us to have a knowledge base of the threshold for these duties for every country, so please check whether this will affect you, before placing your order.
We keep postage as low as possible for our customers, so no tracking number is provided.
If you require a tracking number, please contact us before placing your order. You will be responsible for paying the additional postage costs.
Each item is printed on order and needs a number of hours to dry properly, so while you can rest assured that we are working on your order as promptly as possible, it may not be possible to dispatch on the same day that you order. We'll keep you updated!
-- Packaging --
Prints are enclosed in a board back envelope sleeve or a sturdy cardboard tube (dependant on size and destination). If your print has been packaged in a tube, let it unfurl naturally for a day or so before framing.
-- Shipping --
Our shipping costs are calculated based on both postage costs and packaging costs and do not include tracking. If you would like your parcel to be tracked, shipping upgrades are available at checkout.
UK Customers
First Class Royal Mail - delivery aim 1 - 3 working days
Rest of the World Customers
Royal Mail International Standard - please allow up to 28 days for international shipping. While we do not often have problems with international shipments, sometimes parcels can be delayed in customs once they reach the country, so we ask for our international customers to take note of this when you place an order. If you would like the added assurance of knowing where your parcel is in its journey to you, please choose to upgrade to tracked shipping at checkout.
Some countries charge tax and duties on international parcels above a certain value threshold. As you can understand it's not possible for us to have a knowledge base of the threshold for these duties for every country, so please check whether this will affect you, before placing your order.
We keep postage as low as possible for our customers, so no tracking number is provided.
If you require a tracking number, please contact us before placing your order. You will be responsible for paying the additional postage costs.
Additional policies and FAQs
If you don't love it, we will give full refund less shipping costs, no questions asked (although we would really like to know why you don't love it, so that we can use that feedback).
If you love it but there is a flaw that has somehow slipped by us, please take a photo and email it to us, and we will provide a replacement at no cost.
Please note that customised print are not refundable unless they arrive damaged.
This policy is valid up to 14 days after you receive your item. If you have any problems with the item that you purchase, please contact us as soon as possible so that we can resolve it for you.
Please do note that because of differences between monitors, the colours may vary slightly to what you see on screen.
If you love it but there is a flaw that has somehow slipped by us, please take a photo and email it to us, and we will provide a replacement at no cost.
Please note that customised print are not refundable unless they arrive damaged.
This policy is valid up to 14 days after you receive your item. If you have any problems with the item that you purchase, please contact us as soon as possible so that we can resolve it for you.
Please do note that because of differences between monitors, the colours may vary slightly to what you see on screen.