Hi Bethany, All the packing you saw was reused. we collect from people who received it in packaging and reuse it in our shipping. We hope you might find a use for it rather than throwing it away. In regards to the lip stain, its 100% from Morocco. I hope you enjoy it while it while it lasts :)

Thank you for your lovely review, so glad you like it :)

Thank you for such a lovely review, you're always welcome to come back :)

The buyer said bag was lovely but straps were too long, I directed her to our shops refund policy which states we do not accept refunds, cancellations or exchanges unless it is an error on our part. The listing also contains a photo of the bag being worn on a mannequin for strap length reference. We do not accept refunds etc as there is a refund transaction fee and the shop ratings go down due to refunds. We are always happy to answer any questions before a customer purchases. This bag is highly popular and we would have had no problem reselling it. But all the information was there for the customer to read before making the purchase.

Nowhere on the listing did it state there was a size 5. The listing was for a size 3/4. Buyer contacted me via email asking me to exchange the shoes as they were not the right size. I told her I was a size 3 and that the shoes fit me. I pointed out that my shop does not do exchanges or refunds. As a good will gesture I said I would take the shoes back in exchange for something else of the same price if she paid the return cost. She didn’t reply. I contacted her after seeing the review and showed her evidence that there was never an order for a size 5. i told her that I was a size 3 and showed her the email proving that. I asked her to show me proof of her order of a size 5. She said she deleted the order. I showed her the order form and even after that she would not concede. she fabricated this review