Announcement   Here you will find planner related products to help you personalize your planner.

Check back often there will be lots of new planner goodies in the near future that I'm really excited to share with you guys!!

If you'd like to make a purchase & need another size for your filofax, plum paper, kikki, or any other agenda... just message me & i'd be more than happy to make a custom listing for you!

SHIPPING TIME: 3-7 business days. Almost everything is made to order.
I pack orders in the order in which they were placed.

For live updates and exclusive coupon codes, please make sure to follow me on Instagram under @nayapaperie

All stationary order are sent on registered mail and may take 10 days and up to 2 months to arrive du to custom inspections or other delay that are not under my control.
If you want DHL with tracking and insurance you can buy the upgrade in the shop.

Do not hesitate to contact me before placing your order to choose your shipping method that I aligns shipping, and of course any questions.

Announcement

Last updated on 12 Apr, 2017

Here you will find planner related products to help you personalize your planner.

Check back often there will be lots of new planner goodies in the near future that I'm really excited to share with you guys!!

If you'd like to make a purchase & need another size for your filofax, plum paper, kikki, or any other agenda... just message me & i'd be more than happy to make a custom listing for you!

SHIPPING TIME: 3-7 business days. Almost everything is made to order.
I pack orders in the order in which they were placed.

For live updates and exclusive coupon codes, please make sure to follow me on Instagram under @nayapaperie

All stationary order are sent on registered mail and may take 10 days and up to 2 months to arrive du to custom inspections or other delay that are not under my control.
If you want DHL with tracking and insurance you can buy the upgrade in the shop.

Do not hesitate to contact me before placing your order to choose your shipping method that I aligns shipping, and of course any questions.

Nesrine Kateb-Kersale

Contact shop owner

Nesrine Kateb-Kersale

View all 179 items

Reviews

Average item review
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(1819)
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Updates

New stickers set avalaible for your Happy Planner ! Ethnic inspiration and bright colors for this one : dont wait too long there is only 20 sets avalaibles!

About

Shop members

  • Nesrine Kateb-Kersale

    Owner, Maker, Designer

Shop policies

Last updated on 20 May, 2018
Welcome and thank you for taking a look at my shop !

I love create stationary items and i hope you will find something you'll love ^^

Please message me if you have any questions. You can also find me on instagram @nayapaperie for sneak peaks on upcoming items, updates and coupons! :D

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
REFUNDS AND EXCHANGES

If you cancel your order within 24H hours of ordering, we will gladly issue a full refund.

Once your item is shipped refunds are not an option, however, we are very happy to exchange the item for something of equal value if applicable.

If you should reject delivery, a refund will not be issued.

Exchanges can be made if your order is a non-sale or non-customized purchase and has not been used or altered. There will be a 20% restocking fee for each item that is exchanged. This fee will be charged when we receive the exchange item(s) in the mail.

We cannot exchange used items, sale purchases, or customized items (all the items in the Nayadories TN section as they are all made to order on each buyer specifications)
Exchanges must be done within 5 days of receipt, no exceptions.

What has been paid towards the original item(s) will be given in coupon form, after the restocking fee has been deducted.

A coupon code of the remaining total (after the 20% fee has been deducted) will be issued to you upon reception of your returned order. Please note: the restocking fee is taken off the item(s) total, shipping fees are not included and will not be refunded.

For example, if the item you wish to exchange totaled $49.99, after 20% restocking fee is deducted, you will be given a Store Coupon Code for $40 with a minimum purchase value of $40. The Coupon will be issued (after the restocking fee has been deducted) at the time the exchange is received in the mail.

The only things we do not exchange are SALE items and notebooks that have been personalized

All the other items on the shop like washis, dashboards, stickers... are final sale.

Errors or Defects:
If an item in your order has an error or defect, please contact us at nayapaperie [!at] gmail.com right away. Due to the fragility of leather goods, we may not replace items with errors that are reported after 30 days. We reserve the right to make replacement decisions on a case by case basis.

DEFECTS ARE NOT: hide variations or color differences, branding, leather blemishes are not defects.

A defect will be in construction like stitching coming undone.

Leather is very FRAGILE I am not responsible for wear and tear and chemical damage to the leather covers. Please use a pouch or some other type of protections for your covers.
Payment
Pay with paypal, bank transfer, or credit card.

PayPal payment must be made to order. After validating your order, however, you have a period of 48 h to proceed to PayPal.

If after 48 hours the payment has not been made, the sale will be canceled and the item will be available again in the shop.

In all cases, the items ordered will be shipped upon receipt of payment.

The prices of items for sale in the shop are set by the creator and subject to change at any time.
Shipping
ORDERING POLICY

*Processing times are set at 3 - 7 business days for everything in the shop except travelers notebook. Busier periods maybe closer to 1-2 weeks.*

*For all travelers notebook (except the ready to ship ones), proccessing time may varie between 10 days and up to 60 days on sale period.*

PLEASE REMEMBER THIS IS HANDMADE. IF YOU HAVE AN ISSUE WITH SLIGHT IMPERFECTIONS OR IMPERFECT PRODUCTS PLEASE DO NOT PURCHASE. ALL CREATED BY A HUMAN NOT A MACHINE AND ARE NOT MASS PRODUCED.

CHANGES TO EXISTING ORDERS WILL NO LONGER BE HONORED. TO PREVENT MISTAKES AND KEEP WITH THE CURRENT SHIPPING TIMES. ONCE AN ORDER HAS BEEN PLACED IT WILL BE MADE AS THE INVOICE STATES. I APOLOGIZE FOR HAVING TO INFORCE THIS GUIDELINE BUT DUE TO ENORMOUS AMOUNTS OF EMAILS REQUESTING CHANGES I CAN NO LONGER ALLOW THIS. IT SLOWS DOWN PRODUCTION WHICH CREATES ORDERS GOING OUT INCORRECTLY.

EMAILS: please give me 24h-72H to respond to emails (may take longer on sales periods)

SHIPPING

We are not able to combine shipping on any orders.

The buyer is responsible for shipping.

If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price.

If you choose a shipping method that does include insurance and your item is lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf (there are special situations where Naya Paperie will need to contact the courier. Please let us know if you need assistance).

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

International orders may incur additional fees depending on your customs office. These fees are your responsibility to pay. Should you reject your package because you do not wish to pay these fees, you will not be refunded If the package is returned to us and you change your mind and wish to have us send the package again, you will need to pay the additional shipping fee to do so.

If your country has an import limit and will not deliver the package because you have exceeded the import limit, we will request to have the package mailed back to us and any fees that are incurred during this process will be deducted from the refund. The refund will not take place until the item/'s are returned to us. This has been shown to take an undetermined amount of time, entirely dictated by the country holding the import limitation.

The shipping method does not reflect the production time for the item ordered, and we do not currently offer an option for expedited production. Your item will be shipped via your selected shipping method once all items in the order are complete. If you need any help with shipping please email us at nayapaperie [!at] gmail.com preferably before you order.



REFUNDS AND EXCHANGES

If you cancel your order within 24H hours of ordering, we will gladly issue a full refund.

Once your item is shipped refunds are not an option, however, we are very happy to exchange the item for something of equal value if applicable.

If you should reject delivery, a refund will not be issued.

Exchanges can be made if your order is a non-sale or non-customized purchase and has not been used or altered. There will be a 20% restocking fee for each item that is exchanged. This fee will be charged when we receive the exchange item(s) in the mail.

We cannot exchange used items, sale purchases, or customized items (all the items in the Nayadories TN section as they are all made to order on each buyer specifications)
Exchanges must be done within 5 days of receipt, no exceptions.

What has been paid towards the original item(s) will be given in coupon form, after the restocking fee has been deducted.

A coupon code of the remaining total (after the 20% fee has been deducted) will be issued to you upon reception of your returned order. Please note: the restocking fee is taken off the item(s) total, shipping fees are not included and will not be refunded.

For example, if the item you wish to exchange totaled $49.99, after 20% restocking fee is deducted, you will be given a Store Coupon Code for $40 with a minimum purchase value of $40. The Coupon will be issued (after the restocking fee has been deducted) at the time the exchange is received in the mail.

The only things we do not exchange are SALE items and notebooks that have been personalized

All the other items on the shop like washis, dashboards, stickers... are final sale.

Errors or Defects:
If an item in your order has an error or defect, please contact us at nayapaperie [!at] gmail.com right away. Due to the fragility of leather goods, we may not replace items with errors that are reported after 30 days. We reserve the right to make replacement decisions on a case by case basis.

DEFECTS ARE NOT: hide variations or color differences, branding, leather blemishes are not defects.

A defect will be in construction like stitching coming undone.

Leather is very FRAGILE I am not responsible for wear and tear and chemical damage to the leather covers. Please use a pouch or some other type of protections for your covers.
Additional policies and FAQs
Possibilité de customiser certains modèles (envoyez-moi un message avant votre commande).
Les couleurs des articles peuvent différer d'un écran à l'autre, veuillez en tenir compte lors de vos achats.