ORTOPLUG

~ORDER CANCELLATION~
We are happy to fully refund any order cancelled up to 24 hrs from being placed.All our products are "MADE TO ORDER" and processed immediately once received.In case where plugs are being already made we will refund only p&p cost if you wish to cancel your order.

~WRONG QUANTITY IN ORDER~

If you notice that you have chosen wrong quantity, or you think you did go wrong with your order, please let us know as soon as possible.
contact:
via Etsy message,
email: ortoplug [!at] hotmail.com,
or send text message on +447759707303/whatsapp, ortoplug/messager, ortoplug/skype

However if order is not cancelled in 2 hrs it will be proceed and shipped according to shipping policy or like in some cases with earlier date.
If you change your mind and do not want your plugs any longer we are happy to refund you p&p costs.

PLEASE DO MAKE SURE YOU CHOOSE RIGHT QUANTITY IN YOUR ORDER

FOR SINGLE PLUG ORDER-:

EXAMPLE:
SELECT SIZE-18MM(£10)
AND
QUANTITY -1

FOR 1 PAIR ORDER CHOOSE:

EXAMPLE:
SELECT SIZE-18MM(PAIR)(£19)
AND
QUANTITY-1

~ORDERING BETWEEN SIZES~
IF YOU WANT TO ORDER SIZE NOT SHOWN IN OUR LISTING JUST MAKE AN ORDER FOR BIGGER SIZE AND ADD MESSAGE TO YOUR ORDER WITH SIZE REQUIRED

Please note we need 5-15 working days for the order to be ready for dispatch as all of our products are made ‘to-order’ in our workshop.

We try do our best to deliver your order on time and will inform you in case of any problems we may encounter.

All of our products are shipped through ROYAL MAIL

" 2ND CLASS" STANDARD SHIPPING
2nd class postage-,standard delivery with no tracking number included,in some cases delivery time happen to be longer compare to information provided by Post Office
We do not refund any orders lost in the post for this type of postage.

2-4 working days within UK
10-20 working days Europe,Everywhere Else

"SIGNED FOR" SHIPPING METHOD
We strongly advice all our customers to choose signed for postage method.
It is safer and quicker way to receive your order.We are able to track it and find you package in case it gets lost.

~ORDER NOT RECEIVED~
In some cases delivery time is longer than information we were given by Post Office
Please make sure you provided us with correct address as often happen plugs come back to us undelivered in over 60 days period from shipping date.

PLEASE DO KEEP IN MIND WE CAN NOT TAKE RESPONSIBILITY FOR ORDER LOST BY POST OFFICE.
FOR THAT REASON WE OFFER YOU "SIGNED FOR" POSTAGE

Custom Orders;
Prices depend on size(we do make +40mm sizes ),type of wood and design

If you have any particular pattern on mind send us a photo,draw or vector.
Based on its difficulty will send you pricing for 3D design (£15-£80)plus costs for chosen plugs and p&p costs
When the payment is made you receive 3D photo and you decide if you are happy with it
You need to know that simple patterns take our designer up to 2 hours and the detailed ones few hrs to be made that is why deposit is non refundable.

Order will be ready to send according to shipping policy.

Custom orders are always calculated on same base:

£ - cost for 3D Design
+
£- cost for Plug(s)- price depends from size
+
£- P&P charges(custom orders above £50 only with signed for postage method)
=£ Total cost for Custom Order


We strongly advice to take into consideration-More detailed patterns are not as much visible on small size plugs compare to bigger sizing.Some of patterns are not possible to be made on sizes smaller than 10mm.
All designs are exactly same on each size however they will be lot less visible on smaller surfaces.


ADDITIONAL INFO ABOUT EAR PLUGS


Be aware that wood like all natural materials needs to be take care of
~use oils to give it a moisture for longer usage.
~do not wear plugs whilst shower
~wood can change its color when temperatures changes or when got too much moisture(wet)
~do not store or leave your wooden plugs next to the heater,or in too warm temperatures(it is natural,organic product)

~Please be aware that all plugs and earrings are worn at customer's risk. If you will experience any allergic irritations, discontinue the use straightaway and seek for medical advice.

It does not matter what your plug is made from.Everyone with stretched ear should know :

Infection

:
To avoid infection to lobes,take your plug(s)out and let ears breath for a few hours each day. Removing jewellery allows better blood and oxygen flow to the ear. Regular removal also helps keep plugs from being absorbed into the ear tissue.Always wash hands with anti-bacterial soap prior to handling jewellery or touching ears,make sure that jewellery is clean and .Affected areas should be cleaned on daily basis with salt water or a saline solution
Blow-Outs
:
Occur when the skin fistula is thrust out the back side of the piercing by the pressure of wearing a piece of jewellery that is too big for the opening.
Bleeding:
There should not be bleeding at any point through the stretching process. If bleeding occurs, the stretching process should be halted and the piercing should be treated as though it were fresh.

Customer information are only used to contact with client regarding his purchase and used to process orders and shipped by Royal Mail.

Customer information will never be sold and are not held by the store and will not be shared.