ObsidianDreamDesigns

I'm afraid I cannot offer refunds. You are paying for my time, as well as a finished personalised product, and that is something I cannot get back. I will always work with you to ensure that you are satisfied with the work you have ordered before it is sent to you.

A partial refund may be considered, at my discretion, under extenuating circumstances, if work has not progressed beyond 50%.

I am not liable for any damage sustained to prints while in transit.

Payment is to be made by Etsy gift certificate or Direct Payment only. I do not accept cheques, bank transfers or postal orders.

Please remember to send a 'note to seller' with your information, including email address!

Prints will be sent within 2 working days.

I work a 30 hour week at my ‘day job’ so always do my best to send pre-made sets within 48 hours and complete custom work within 2 weeks of ordering. If this will not be possible for any reason I will let you know asap.

All custom graphics will be sent via email upon successful completion of work and payment unless alternative arrangements are made in writing. Prints will be sent within 2 working days.

I will inform you in an Etsy conversation that I have sent an email containing the finished work. If you do not receive this email within 24 hours, please let me know and I shall re-send it.

By purchasing from Obsidian Dream Designs you agree to the following terms:

All designs, including preliminary drafts, remain the property of Obsidian Dream Designs and may be used, in part, in my future designs. No work may be sold, distributed or re-used by The Client without the express written consent of Obsidian Dream Designs.

Obsidian Dream Designs reserves the right to display their work in their portfolio and on other websites including but not limited to facebook or Twitter.

Each party agrees to keep the other’s information, both personal and business, private and confidential throughout the design process and after.

Any artwork, both conceptual and final, has been distributed to The Client on a confidential basis for The Client’s information only. By accepting it, The Client agrees not to disseminate it to any other person or entity in any manner and not to use the information for any purpose other than considering opportunities for a cooperative business relationship with Obsidian Dream Designs.

All artwork is the property of Obsidian Dream Designs. No part of this project, including all original concepts and ideas contained herein, may be reproduced or transmitted in any form, or by any means, electronic or mechanical, for any purpose without the express written permission of Obsidian Dream Designs.

If The Client wishes to use any of the original concepts and ideas provided by Obsidian Dream Designs herein, The Client will first offer to engage Obsidian Dream Designs to execute the applicable proposal on commercially reasonable terms before offering the project to any other third party.

The Client and Obsidian Dream Designs agree that when asked, The Client must properly identify Obsidian Dream Designs as the creator of this project. The Client does not have a proactive duty to display Obsidian Dream Designs’ name together with this project, but The Client may not seek to mislead others that this project was created by anyone other than Obsidian Dream Designs.

Obsidian Dream Designs will not be held responsible for any legal costs, should any arise from misconduct, disputes or third party involvement.

Custom Work:
-Additional costs may be incurred during the project. Additional costs may include but are not limited to:
i) Inclusion of source files upon completion of the project, priced at £250 (see Use of Design After Completion below).
ii) 3 or more alterations to the design which will incur further costs of £17.50 per hour or part thereof.
iii) A complete re-design or significant changes to the original design, which will incur a repeat fee at the same value of the original design.
iv) Acquisition of additional stock imagery, fonts, licence agreements or other resources.