OhMyHero

Personalised Wedding Cake Toppers Superheroes and More

Padstow, England | 119 Sales

OhMyHero

Personalised Wedding Cake Toppers Superheroes and More

Padstow, England 119 Sales On Etsy since 2014

0 out of 5 stars
(35)

OhMyHero is taking a short break

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Note from shop owner I'm currently closed for new orders. I will re open again in 2018. Please contact us on facebook for more updates. https://www.facebook.com/ohmyhero.toppers Many thanks, Jessica

Note from shop owner

Last updated on 12 Jul, 2017

I'm currently closed for new orders. I will re open again in 2018. Please contact us on facebook for more updates. https://www.facebook.com/ohmyhero.toppers Many thanks, Jessica

Jessica Alken

Contact shop owner

Jessica Alken

Reviews

No reviews in the last year
  • Sandra Rice on 03 May, 2017

    1 out of 5 stars

    Item arrived broken, seller replied to first messages but haven't heard from them regarding any messages after that. No resolution was made or offered. So for the price I am out the money and don't have a usable cake topper for our wedding cake. Now have to find alternative solutions to use for it.

    Jessica

    Jessica responded on 16 May, 2017

    Hi Sandra, I'm so sorry your toppers have arrived broken, I work very hard on them, each one takes many hours to create and I hate to see anyone disappointed, especially thanks to Royal Mail breaking them on delivery (something I do not have control over I'm sorry). I did offer you a full refund and/or offered to help you repair them step by step. I hope to hear from you soon. Many thanks, Jessica x

  • Melissa 'n Tony Read on 05 Apr, 2017

    3 out of 5 stars

    Disappointed. Was hoping it would be super cute, but it's just ok. Arrived broken. Hair and wonder woman crown all blend in together. Just a lot of money for something that's just ok, plus I had to glue it back together. I was hoping to love it. I know these are a lot of work.

    Jessica

    Jessica responded on 16 May, 2017

    Hi Melissa, I'm so sorry your toppers arrived broken and you are not happy with them. I did offer you a full refund and/or offered to help you repair them step by step. They take me a very long time to create and I hate to have an unhappy customer on such an important day. So many are so please, as you can see from other 5 star reviews :( I hope to hear from you soon. Jess

  • suestarkey4 on 28 Mar, 2017

    5 out of 5 stars

    We absolutely LOVE our cake topper! The attention to detail is amazing and we received them when promised, and very well packaged. We can't wait for the wedding to show them off now.

View all 35 reviews

Shop policies

Last updated on 26 April, 2015

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • Gift cardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
While we package them as securely as possible (heaps of protective padding!), there is very little we can do once they been shipped. In the unfortunate event there is damage on arrival, we can either give instructions to repair it for minor fixes, or customers can send it back to us for repair.

If you preferred a refund due to damage and timeline, that is also not a problem, it will be processed once a claim with the shipping company has been approved. This can take about two weeks.
Shipping
Sometimes, especially in the summer months, I get very busy. If your topper is delayed I will make sure to contact you, I will always make sure that your topper arrives before your wedding date, even if it is delayed by a week or two after the shipping deadline. I also promise to reply to your emails within 24 hours.