OhSoPrettyPaperCo

Payment is easy you can by Card or Paypal at checkout.

** COVID-19 DELIVERY UPDATE **
We are operating as usual and dispatch times remain as normal.

However, deliveries to some areas may be delayed as our delivery partners are experiencing high demand from a huge increase in online shopping and impacts from social distancing measures. They are working as fast as they can but delivery times cannot be guaranteed, this is beyond our control so I would advise placing orders well in advance to avoid disappointment.

We have also upgraded our standard delivery for the UK from 2nd class to 1st class at no extra charge and added an Express Courier option if you are in a hurry.

DISPATCH/PRODUCTION TIMES
This is the time taken to create your order and is additional to delivery estimates below.

Cards & Prints are dispatched in 2 - 3 working days.
Card Packs are dispatched in 3 - 5 working days.
Scrapbooks & Guest Books are dispatched in 7 working days.

DELIVERY ESTIMATES & SERVICES - UK
Standard Delivery by RM 1st class (estimated delivery time 2 - 4 working days).
Upgrade Option to Courier (delivery aim 1 - 2 working days).

USA
Cards & Prints - Tracked Airmail with an estimated shipping time of 12 working days.
Scrapbooks & Albums - Express Courier with an estimated shipping time of 4 - 6 working days.

Returns & Cancellations
As our items are custom made or personalised we cannot accept returns unless they arrive damaged or defective.
We don't accept cancellations for remorse purchases, sorry.

Customs Charges
There may be customs charges to pay depending upon which country your items are being shipped to. Please check with your local authority to estimate customs charges for the value of your order. We cannot be held liable for any customs charges incurred or delays.

This privacy policy sets out how we use and protect any information that you give to us when you visit or purchase from our Etsy store.

We want you to know we are fully committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this section. You should check this page periodically to ensure that you are happy with any changes.



What we collect

We may collect the following information (which you authorised Etsy to provide to us)

• Name
• Email address
• Postal address

You may also choose to provide us with additional personal information (for a personalised item) if you contact me directly or you place these details on the easy order.


What we do with the information we collect
We use this information to process your order and deliver your order to you, we may also use this information to contact you should we have any questions regarding your order.
We DO NOT then forward this information on to any third parties for marketing or advertising purposes without requesting your clear and explicit permission.
We only share your information with Etsy so we can provide you with our services and delivery/shipping companies so your order can be delivered to you.

Payment processing

Payments are securely processed by Etsy’s payment processor or Paypal, your payment information is collected and processed securely and we will NEVER see your payment details.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place managerial procedures to safeguard and secure the information we collect through Etsy.

Controlling your personal information

You can request the information we hold about you at any time and also request it to be deleted or changed.

Your privacy is incredibly important to us, we realise how precious it is, if you have any further questions about this Privacy Policy please do not hesitate to contact us.