OmiWoods

Omi Woods

Toronto, Canada

OmiWoods is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

OmiWoods is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 30 April, 2022

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ETHICALLY HANDMADE

All orders are individually and ethically handmade and ship in 4-6 weeks. ***Due to co-vid there may be unanticipated delays.

Accepted payment methods

Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Dispatch items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not satisfied with your order in any way, you may return or exchange it within 3-5 business days after the item is received. The item must unworn and shipped with tracking information. Your refund will be processed once the item is received. Custom orders are final sale. Gold, platinum, and palladium orders are exchange only. Return shipping costs will be deducted from the total refund amount.
Payment
We accept payments accepted by Paypal, Visa, Mastercard, American Express and Discover.
Delivery
SHIPPING
All orders are individually and ethically handmade and ship in 3-5 weeks. ***Due to co-vid there may be unanticipated delays.

Once made, order will take the following estimated days to arrive:
CANADIAN orders usually arrive in 4-6 business days.
USA order shipping times are about 3-4 business days.
EUROPEAN orders usually arrive in 3-5 business days
INTERNATIONAL orders usually arrive in 3-6 business days.
JAPAN AND AUSTRALIA: 3-6 business days.

You will receive a notification once your order has shipped.

DUTIES
Customers are responsible for applicable import and duties charges. Please visit your local government website for more information on your national duties, taxes and import fees.
Additional policies and FAQs
JEWELRY CARE

Store your Omi Woods jewelry in a cool and dry place. Gold Vermeil and Sterling Silver pieces can be kept in the pouch or jewelry case they arrive in for short periods of time, like when travelling.

Silver and Gold Vermeil like to be in open air so we recommend placing these pieces in a jewelry dish or case with ample air circulation. Solid Gold can be stored in the jewelry case indefinitely.

Polish Sterling Silver and Solid Gold pieces with a jewelry polishing cloth. Gold Vermeil designs should not be polished but dipped in a silver cleaning solution. Reduce their exposure to sweat, moisture, oils, perfumes and abrasion to maintain the plated layer of gold.

Items with pearls and gemstones should be cleaned professionally by a jeweller.