Announcement    WHOLESALE DISCOUNTS
10% Discount on orders over £150 (Coupon Code: PEPPYTEN )
15% Discount on orders over £250 (Coupon Code: PEPPY15 )
20% Discount on orders over £500 and more (Coupon Code: PEPPY20)
25% Discount on orders over £1.000 and more (Coupon Code: PEPPY25)
Express Shipment option with DHL(Delivery 1-2 days) available worldwide in our listings.
our Web Page www.peppybeads.co.uk

Materials Sold By The Weight!!!
We want to remind you that some of our products are sold by weight in grams. To ensure that you receive the amount of product you paid for, please check the weight indicated on the packaging. Please note that the number of products in the package may vary due to differences in coating thickness.
If you have any questions or concerns about the weight of the product you have purchased, please don't hesitate to contact us. We will be happy to provide you with information about the weight of the product and any variations in the number of items per package.

Returns & Exchanges

We want you to be completely satisfied with your purchase from us. If for any reason you are not, we offer a 14-day return period from the date of purchase. You can return the goods for a refund, less deductions for postage and packaging (P&P). Please note that we do not accept returns of beads that have been taken off their temporary string.

If you receive damaged, broken, or incomplete orders, please inform us verbally within 3 days of receiving the item(s). We cannot accept responsibility after this period. This does not affect your statutory rights. The goods must be returned in their original condition, along with proof of purchase. When returning items, please contact us first by email at cs [!at] peppybeads.com.

When returning items, we strongly recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Due to current EU Hygiene regulations, we are unable to exchange or refund earring findings.

Please note that the following items cannot be returned or exchanged: cut chains, cut threads, starter kits, and all earring supplies.

If the value of the items you are returning takes your total order below our free P&P limit, the refund amount will be the value of the goods returned, less the relevant P&P charge due on your order. Except for faulty goods or items incorrectly dispatched, we reserve the right to charge a handling fee of 15%. Beads that have been dyed cannot be refunded unless they have been dyed incorrectly. Special orders, earring supplies, and cut chains cannot normally be refunded.

Exchanges

We are happy to accept exchanges. Please return the unwanted items to us with details of your order number, full name and address, and details of the items you would like instead. Please include your telephone number, as we will need to contact you to take payment for P&P. The minimum P&P charge for exchanges is £3, and it may be higher for large or heavy items. We recommend that you return your items by recorded delivery as we cannot be responsible for items that are lost or damaged in transit.

Dyed Beads

Please note that we cannot be held responsible for surface-dyed beads. In the event of any claim, our liability shall not exceed the invoice price of the goods.

Prices

The prices quoted are current as of this date, but we reserve the right to make alterations as necessary without notice.

Quantities

The products are supplied in the package amount as stated. These packages cannot be broken or mixed colors supplied to make up a larger quantity for a lower price.

Faulty Materials

If the goods are proven to be faulty in manufacture, we will replace them. However, we do not accept liability for any consequential loss or damage in respect of goods sold. We do not guarantee the suitability of any product for any specific purpose.

Sustainability, Environmental, and Ethical Policy for Peppy Beads

Peppy Beads is committed to conducting our business in a way that is environmentally sustainable and socially responsible. We recognize that our business has an impact on the environment and society, and we are committed to minimizing this impact through environmentally sustainable and socially responsible practices. Our policy covers the following areas:

Environmental Responsibility
We are committed to reducing our environmental impact by minimizing our use of natural resources, reducing waste, and preventing pollution. Specifically, we will:
Implement a recycling program to minimize waste and maximize the use of recycled materials.
Source our materials from sustainable and ethical suppliers whenever possible.
Minimize energy consumption by using energy-efficient lighting, equipment, and appliances.
Ensure proper disposal of hazardous materials and chemicals.
Monitor our environmental impact and continuously seek ways to reduce it.
Ethical Responsibility
We are committed to conducting our business ethically and in compliance with all applicable laws and regulations. Specifically, we will:
Ensure that our suppliers meet our ethical and social standards, including fair labor practices, non-discrimination, and safe working conditions.
Promote diversity and inclusivity in our workplace, including equal opportunities and fair treatment for all employees.
Provide a safe and healthy working environment for our employees.
Encourage ethical behavior and compliance with our policies and procedures.
Social Responsibility
We will respect human rights and promote social justice throughout our operations. Specifically, we will:
Give back to our local community by supporting charitable causes and volunteering our time and resources.
Ensure that our suppliers meet our ethical and social standards, including fair labor practices, non-discrimination, and safe working conditions.
Promote diversity and inclusivity in our workplace, including equal opportunities and fair treatment for all employees.
Economic Responsibility
We will promote economic sustainability by maximizing our profitability while minimizing our impact on the environment and society. Specifically, we will:
Monitor our supply chain to ensure that we are using sustainable and ethical materials and practices.
Minimize waste and inefficiency in our operations to reduce costs and increase profitability.
Invest in sustainable technologies and practices to reduce our environmental impact and improve our bottom line.
Continuous Improvement
We are committed to continuously improving our environmental, ethical, and social performance. Specifically, we will:
Regularly monitor and review our environmental, ethical, and social performance to identify areas for improvement.
Set measurable goals and objectives to reduce our environmental impact and improve our ethical and social performance.
Train our employees on our environmental, ethical, and social policies and procedures.
Engage with our customers, employees, and stakeholders to gather feedback and suggestions for improvement.
We believe that by integrating environmental, ethical, and social considerations into our business practices, we can create a sustainable future for ourselves and future generations. We are committed to transparency and accountability in our environmental, ethical, and social performance, and we encourage feedback and suggestions from all stakeholders.

How do I look after gold plated jewelry?

Gold plated jewelry will remain bright and shine for a longer period of time if you know how to clean and protect it from scratches or fading. Some people think that because it is just gold plated, it can be easily tarnished. However, if you pay close attention to this infographic, the way you clean and wash your pieces of jewelry matter a lot.
By taking proper care of gold-plated jewelry, you can extend its life and keep it bright and beautiful. Here are some steps to take:
Keep gold plated jewelry away from chemicals, oils and makeup. It’s a good idea to always put on your plated jewelry last, after applying makeup, hairspray and perfumes. When doing chores, take off gold plated jewelry as the chemicals in soaps, detergents and cleaners can impact the plating.This also goes with sweat so make sure you don't forget to remove your gold plated jewellery when you exercise or anything what will require heavy physical work and also when swimming.
It’s a good idea to keep your hands clean when handling gold plated jewelry so try to wash them before putting on and taking off your jewelry.
Don’t expose gold plated jewelry to chlorinated or salty water. This means taking off the jewelry before swimming in pools, hot tubs or the sea.
Remove your jewelry before participating in activities that will cause you to sweat a lot.
Body oils and sweat can impact gold plating. Wait to put on your jewelry until after you have applied lotion, makeup or perfume To counter this, wipe the jewelry down or clean it frequently to get rid of these pollutants.
Cleaning your gold-plated jewelry regularly is important to prolong its life. Use a mild liquid soap warm water when doing this. Avoid any harsh chemicals or abrasive cleaners. Avoid brushing or rubbing the plated jewelry, as this can make it flake, exposing the metal below.
Keep gold plated jewelry from rubbing and friction as this will cause the piece to wear down quickly and to flake off. This can happen when you layer gold plated jewelry and they rub against each other. It’s best to wear the piece of jewelry by itself.
Remove jewelry if you will be bringing it into contact with something hard. (For example, take off your ring before lifting weights.)
Store your plated jewelry where it won’t rub against other hard substances (a soft bag—one per piece of jewelry—is ideal).