All payments must be made at time of purchase.

CHRISTMAS DELIVERY - Standard shipping is NOT tracked, tracked shipping costs extra & is available at the checkout.
There is NO GUARANTEED TIME OF ARRIVAL with standard or tracked shipping. We can’t account for unavoidable delays due to covid19 & seasonal strain on postal services.
Guaranteed delivery only available for UK when purchased at additional cost.
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Our standard shipping is NOT TRACKED to help keep our items great value - All our packages are shipped 1st class Royal Mail from Scotland, U.K. unless Tracked and Signed for is selected as an upgrade at the checkout.

Royal Mail aim for U.K. orders to arrive next working day.
International orders will take longer to arrive:
For Europe they aim for 3-5 working days.
For the rest of the world please allow at least THREE WEEKS for delivery.
We cannot track items unless you order tracked shipping.
As customs and duties vary between territories, the responsibility of any of these costs lies with the buyer.

Upgrade shipping options available in drop down menu:
*U.K. Royal Mail signed for 1st class - you'll get a reference number to track your order, and a signature will be required upon delivery. They aim to deliver item next working day.
**Royal Mail International Tracked and Signed - many countries can receive this service, full tracking and a signature required upon delivery. Where this isnt possible we will inform you and use the next best available option.

Once an item leaves our studio we are not responsible for any loss or damages that may occur. On the off chance that something gets lost in the mail we can re-make it and re-ship it but you will be REQUIRED TO REPURCHASE the item.

If you need a quicker service, please request this before ordering and we can accommodate a special postage option for you at additional cost.

If you would like to buy multiples of a listed item and only one is listed as quantity, please get in touch and we can accommodate your needs.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. The Information I Collect

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.


2. Why I Need Your Information and How I Use It?

We rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3 . Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
* Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, We will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to Contact Us

For purposes of EU data protection law, we, Julie and Claire Sheridan, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at paperstreetdolls [!at] hotmail.co.uk