
Announcement
IMPORTANT DELIVERY INFORMATION
Whilst we are still shipping within our timeframes, if not sooner. We would like to make you aware that Royal Mail may have delays in some areas of their postal services at present, this can and will impact on how long your order will take to reach you.
Please also be aware of any current Royal Mail strikes when ordering and if needing the order urgently.
Information on these strikes can be found on the Royal Mail website or news websites.
Items
Featured items
All Items
Reviews
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Deborah on 13 May, 2023
5 out of 5 starsReally good quality Perfect match to description Very pleased with this mug bought for a college at work who is ex cop Nobody will pinch her mug at work now !!
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Kerenza on 03 May, 2023
5 out of 5 starsBrilliant service and very fast delivery, especially as these were customised for me. Highly recommend. Thank you.
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Kerenza on 03 May, 2023
5 out of 5 starsSo pleased with these. Fantastically fast service and they look great. Bought as a present for new parents. Thank you.
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Tessa on 03 Mar, 2023
5 out of 5 starsSuch a fabulous card. Brilliant idea and personalised beautifully! Great design and quality. Drew lots of admiring comments. Thanks.
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Fahim on 29 May, 2023
5 out of 5 starsItem arrived SO quick! The seller was amazing in replying to my messages and so kind. The quality was perfect too! Cannot fault in the slightest.
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Emily on 29 May, 2023
5 out of 5 starsI can’t believe the card arrived the day after I ordered and was absolutely perfect and I’m so happy with the quality and design. Thank you so much ❤️
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About Pinkgorillacrafts
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
All our orders are created and personalised for you.
If the order requires any information from yourself (ie names or clothing sizes) you will find a personalisation box within the listing, please leave all the information we require here.
If you see something within our store but need to tailor the item to suit and would like a custom order please contact us and we will be more than happy to try and accommodate your requirements.
Combined Shipping
We do offer combined shipping.
Each item you add to your basket from our shop, shipping will automatically combine.
Processing Times, Delivery and Postage
Each item in our store has a different processing time, the information is quoted on each listing.
However the majority of the time, we will process and dispatch your order before this stated time, unless its a busy period (i.e Christmas, Easter, Mother's Day).
All orders are sent via Royal Mail and sent recorded and tracked delivery. Once your order has been dispatched we will update the order with your tracking number. The order will then require a signature upon delivery.
Can I change my order
Due to some of our processing times and your order potentially being personalised, it is not always possible to change your order as we may have already started your order or dispatched the item.
We do recommend always checking all details of your order before completing the transaction, however if you do notice something is wrong please contact us as soon as possible and we will always try our best.
Something is wrong with my order
We always do our best to ensure every order is perfect, however mistakes can happen. We ask that you notify us as soon as possible if you notice any problems and we will rectify as soon as possible.
If you send us a message via Etsy with your order number, an image of the issue and a description of the problem.
Returns Policy
Change of mind - You need to contact us within 30 days to let us know that you wish to return the items, then return them to us. They must be in the original packaging and in perfect selling condition to receive a refund.
** Personalised items can not be returned unless damaged, defective or incorrect due to no fault of your own as they are custom made for you. Please contact us in this instance.
*Please note buyers are responsible for return postal costs. A refund is given for the item but not for the return postage costs