Pinkgorillacrafts

Handmade & personalised keepsakes and Gifts

Newport, Wales
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| 13,248 Sales | 5 out of 5 stars 5 out of 5 stars

Pinkgorillacrafts is a Star Seller!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    IMPORTANT DELIVERY INFORMATION

Whilst we are still shipping within our timeframes, if not sooner. We would like to make you aware that Royal Mail may have delays in some areas of their postal services at present, this can and will impact on how long your order will take to reach you.

Announcement

Last updated on 08 Jan, 2024

IMPORTANT DELIVERY INFORMATION

Whilst we are still shipping within our timeframes, if not sooner. We would like to make you aware that Royal Mail may have delays in some areas of their postal services at present, this can and will impact on how long your order will take to reach you.

13248 Sales

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5 out of 5 stars
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About Pinkgorillacrafts

Sales 13,248
On Etsy since 2016

Shop policies

Last updated on 21 Feb, 2022

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on 11 May, 2022

Frequently asked questions

Custom and personalised orders

All our orders are created and personalised for you.

If the order requires any information from yourself (ie names or clothing sizes) you will find a personalisation box within the listing, please leave all the information we require here.

If you see something within our store but need to tailor the item to suit and would like a custom order please contact us and we will be more than happy to try and accommodate your requirements.

Combined Shipping

We do offer combined shipping.

Each item you add to your basket from our shop, shipping will automatically combine.

Processing Times, Delivery and Postage

Each item in our store has a different processing time, the information is quoted on each listing.
However the majority of the time, we will process and dispatch your order before this stated time, unless its a busy period (i.e Christmas, Easter, Mother's Day).

All orders are sent via Royal Mail and sent recorded and tracked delivery. Once your order has been dispatched we will update the order with your tracking number. The order will then require a signature upon delivery.

Can I change my order

Due to some of our processing times and your order potentially being personalised, it is not always possible to change your order as we may have already started your order or dispatched the item.

We do recommend always checking all details of your order before completing the transaction, however if you do notice something is wrong please contact us as soon as possible and we will always try our best.

Something is wrong with my order

We always do our best to ensure every order is perfect, however mistakes can happen. We ask that you notify us as soon as possible if you notice any problems and we will rectify as soon as possible.

If you send us a message via Etsy with your order number, an image of the issue and a description of the problem.

Returns Policy

Change of mind - You need to contact us within 30 days to let us know that you wish to return the items, then return them to us. They must be in the original packaging and in perfect selling condition to receive a refund.

** Personalised items can not be returned unless damaged, defective or incorrect due to no fault of your own as they are custom made for you. Please contact us in this instance.

*Please note buyers are responsible for return postal costs. A refund is given for the item but not for the return postage costs