Pinkgorillacrafts

Handmade & personalised keepsakes and Gifts

Newport, Wales
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| 7,498 Sales | 5 out of 5 stars 5 out of 5 stars

Pinkgorillacrafts is a Star Seller!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    IMPORTANT DELIVERY INFORMATION

At present Royal Mail are struggling to keep up with their usual delivery times. Whilst we are still shipping within our time, if not sooner. We would like to make you aware that Royal Mail have delays in some areas of their postal services at present, due to staff isolation or sorting office issues, this can and will impact on how long your order will take to reach you.

Please also be aware of any current Royal Mail strikes when ordering and if needing the order urgently.

Information can be found on the Royal Mail website or news websites.

Announcement

Last updated on 10 Aug, 2022

IMPORTANT DELIVERY INFORMATION

At present Royal Mail are struggling to keep up with their usual delivery times. Whilst we are still shipping within our time, if not sooner. We would like to make you aware that Royal Mail have delays in some areas of their postal services at present, due to staff isolation or sorting office issues, this can and will impact on how long your order will take to reach you.

Please also be aware of any current Royal Mail strikes when ordering and if needing the order urgently.

Information can be found on the Royal Mail website or news websites.

Items

7498 Sales

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Pink Gorilla

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Pink Gorilla

Reviews

Average item review
5 out of 5 stars
(1196)

About Pinkgorillacrafts

Sales 7,498
On Etsy since 2016

Based in South Wales, We specialise in handmade and personalised keepsakes and gifts to create a perfect memory or gift for any occasion.

All items are personalised to your requirements and we aim to provide the highest quality service, We aim to dispatch your item within 5-7 days, usually sooner. However, during busy periods, if this timescale is to be longer I will inform you of the timescale. Each item has its own specific timescale details.

Due to the personalisation of items, all items require payment in full before any order is started.

Our Items are not toys. They are intended for home decoration only.

The upmost care is taken to ensure each order is packaged safely and securely, however if in the unfortunate instance your order does not arrive as it was sent, and its damaged in transit please contact us within 24 hours of receiving your order, so please check your order on arrival. If you do receive a damaged item please contact me with a picture of the item (so we can take the claim further with the delivery company) and arrange a replacement for you.

Personalised/Custom orders cannot be refunded or exchanged unless we have made the error.

Any personalised items must be sent within an email/message and it is the buyers' responsibility to ensure accuracy of spelling and correct details are given

Most of my orders are posted via Royal Mail tracked and signed for, I find the majority arrive within 2-3 days. Royal Mail does not deem a parcel as lost for 10 working days (UK), if you believe your parcel has been lost please contact me so I can gather the information Royal Mail will require for me to proceed with the claim once 10 working days has passed.

Once your order has been completed I will photograph the item/s for advertising and dispatch purposes. These pictures may at times be used for advertising purposes. All items and images used on our Etsy shop are the intellectual property of Pink Gorilla Crafts.

Shop policies

More information

Last updated on 11 May, 2022
Frequently asked questions
Custom and personalised orders

All our orders are created and personalised for you.

If the order requires any information from yourself (ie names or clothing sizes) you will find a personalisation box within the listing, please leave all the information we require here.

If you see something within our store but need to tailor the item to suit and would like a custom order please contact us and we will be more than happy to try and accommodate your requirements.

Combined Shipping

We do offer combined shipping.

Each item you add to your basket from our shop, shipping will automatically combine.

Processing Times, Delivery and Postage

Each item in our store has a different processing time, the information is quoted on each listing.
However the majority of the time, we will process and dispatch your order before this stated time, unless its a busy period (i.e Christmas, Easter, Mother's Day).

All orders are sent via Royal Mail and sent recorded and tracked delivery. Once your order has been dispatched we will update the order with your tracking number. The order will then require a signature upon delivery.

Can I change my order

Due to some of our processing times and your order potentially being personalised, it is not always possible to change your order as we may have already started your order or dispatched the item.

We do recommend always checking all details of your order before completing the transaction, however if you do notice something is wrong please contact us as soon as possible and we will always try our best.

Something is wrong with my order

We always do our best to ensure every order is perfect, however mistakes can happen. We ask that you notify us as soon as possible if you notice any problems and we will rectify as soon as possible.

If you send us a message via Etsy with your order number, an image of the issue and a description of the problem.

Returns Policy

Change of mind - You need to contact us within 30 days to let us know that you wish to return the items, then return them to us. They must be in the original packaging and in perfect selling condition to receive a refund.

** Personalised items can not be returned unless damaged, defective or incorrect due to no fault of your own as they are custom made for you. Please contact us in this instance.

*Please note buyers are responsible for return postal costs. A refund is given for the item but not for the return postage costs

Seller details