This Privacy Policy describes how and when Pink Gorilla Crafts collect, use, and if necessary share information when you purchase an item from me, contact me, or otherwise use my services.
1. Information Pink Gorilla Crafts Collect
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. There may be occasions where additional information is required, example a personalised item, whereby further names or dates of birth may be required to add to your order if you have requested.
The information is stored on a password protected computer and/or mobile phone and/or downloaded printed order forms that are stored in an office with a secure locked cupboard.
When using Etsy or our website we do not see your credit card details, and do not store this information. As payment is made via a third party.
2. Pink Gorilla Crafts will use your personal data for the following reasons
The data provided will be to fulfil your order, dispatch your order and provide customer support
For management, auditing and tax purposes of the business operations including accounting
3. Information Pink Gorilla Crafts may Share and Disclosure
Information about my customers is important to my business, and I may share information with the following third parties for the purposes listed:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
My website host, I share information as necessary to provide you my services and comply with my obligations.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Governmental and regulatory bodies such as HMRC
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
5. Transfers of Personal Information Outside the EU
We’re based in the UK but sometimes your personal information may be transferred outside the EU as our information may be backed up on icloud or google cloud which is privacy shield certified. If we do so we’ll make sure that suitable safeguards are in place
6. Your Rights under data protection Laws
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Samantha Sully, am the data controller of your personal information. If you have any questions or concerns, you may contact me at pinkgorillacrafts@outlook.com

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