PopandChill

Pop and Chill GDPR Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

- Information We Collect -

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.

- Why We Need Your Information and How We Use It -

We only ever use your information to fulfil your order. We are legally required (yawn) to collect, use, and share your information for things like:

- to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide top notch customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests. For example; providing and improving our services. We use your information to provide the services you requested and it’s in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

- Information Sharing and Disclosure -

Information about our customers is very important to our business. We share your personal information for very limited reasons and in limited circumstances, those being:
* Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies like Royal Mail. We will share your personal information with these third parties, but only to the extent necessary to perform their service.
* Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

- Data Retention -

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. So in general we keep your data on file for 4 years.

- Transfers of Personal Information Outside the EU -

We may store and process your information through third-party hosting services in the US and other jurisdictions, such as Google Drive services. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, then we will rely on Privacy Shield as the legal basis for the transfer, as Google Drive is Privacy Shield certified.

- Your Rights -

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We outline those rights below:
* Access. You have the right to access and receive a copy of the personal information we hold about you by contacting our using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict use of, or delete your personal information. Accept in exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
* Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receive marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

- How to Contact Us -

For purposes of EU data protection law, I , Karen Palmer, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at sales@popandchill.com