Announcement
Welcome to Pretty Serendipity - the home of handmade and personalised jewellery capturing life's special moments! We specialise in sterling silver jewellery that can be personalised with names, meaningful dates and thoughtful messages. Situated in the heart of the beautiful Northumberland countryside we are a family-run business who care deeply about our customers and the service we provide.
Looking for more pretty jewellery? You can also find us here:
www.prettyserendipity.co.uk
Featured items
Items
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Reviews
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Joanne Lockwood on 28 Apr, 2024
5 out of 5 starsBought this for my daughter and she absolutely loved it!!
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Lynn on 31 Mar, 2024
5 out of 5 starsIssues with delays in shipping from advertised time frames. Problems/delays at customs and sorting points(?).
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Rose on 08 May, 2024
5 out of 5 starsThe necklace is beautifully done each ring had a different texture very unique well made. Very satisfied!!!
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lisa on 08 May, 2024
5 out of 5 starsGreat customer service, arrived on time, and a beautiful gift.
About PrettySerendipityCo
Handmade jewellery capturing those special moments in life that you never want to forget.
Shop members
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Rowena
Owner, Designer, Maker
Rowena is the co owner of Pretty Serendipity & she is always thinking of new ideas. Favourite Pretty Serendipity jewellery; personalised Russian ring necklace. “It’s beautiful, solid, tactile and meaningful. My family are with me wherever I go”.
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Carl
Owner, Photographer
Carl is the co owner of Pretty Serendipity and he is responsible for everything behind the scenes; spreadsheet master, photographer, accountant, SEO expert. A real Jack of all trades who keeps us organised.
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Donna
Production Assistant
Donna is our Production Assistant and helps Rowena run the workshop. Favourite PS Jewellery:- I love all the Jewellery but my favourite is the Textured Silver Birthstone Necklace. Its classy, elegant and looks beautiful with any colour birthstone.
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
How long will it take for you to create my item?
All of our jewellery is handmade to order so please allow a maximum of 2 to 3 days creation time.
What are your shipping times?
All UK orders are sent TRACKED via an EXPRESS shipping service and should arrive within 1 to 2 working days.
All INTERNATIONAL orders are sent TRACKED via a STANDARD shipping service and should arrive within 5 to 10 working days.
Do you accept returns or exchanges?
Our jewellery is handmade to order and as such it is non-returnable. However, if we are at fault and a spelling mistake has been made on your order we will of course be more than happy to offer you a full refund or product exchange. Please be aware that we cannot accept returns unless you have contacted us first, so if you think we've made a mistake on your order please email us a photograph and we'll take it from there.
We want you to love your jewellery, so if you are unhappy in any way please get in touch and we'll see what we can do to resolve any issues you may have.
What is handstamping?
If you have chosen a necklace or bracelet that can be personalised, all the letters or numbers will be stamped by hand, and as such they will not be perfectly aligned or straight. This gives each jewellery piece its own unique character, quirkiness and charm. Handstamping helps to create that unique handmade look and finish that comes from a piece of jewellery that was created especially for you, by a skilled craftsperson and not a machine, on an assembly line. This is why we prefer to stamp our handmade jewellery, rather than use alternative methods like machine engraving.
Where do I leave details of the personalisation I require?
You can tell us the names, dates or words you would like us to stamp on your jewellery via the product detail page of the item your are interested in, or alternatively via the 'note to seller' box at checkout.
Note: Please ensure that you have supplied us with the correct spellings and personalisation details, as once we have commenced work on your piece it cannot be amended. We cannot be held responsible for any mistakes in the information that you provide us.
Seller details
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