Payment is due on order and within 24 hrs, items will not be dispatched until payments are received.

All items (not made to order) are dispatched within 1-3 working days on receipt of payment.
Items made to order dispatch times vary and are agreed at time of order.
Postage varies on items due to size and weight, larger, more expensive items are sent tracked and insured.
Standard shipping times once dispatched UK 3-5 days, Europe 7-10 days, Everywhere else 10- 30 days.
I use Royal mail mainly and Hermmes for heavy items, overseas will be royal mail and parcel force however the service provider changes and varies once it's left the UK. I stick to these services as I have found their standards are higher than other cheaper alternatives. All items are packed well to arrive safely in one piece, so this is reflected in the price.
Please note: Orders will be sent to the address shown on the invoice. Please insure your address is correct and current on your order. Misdirected mail, as a result of customer error, will be redirected upon return, with payment of new shipping charges. Packages delivered to erroneous addresses, as a result of miss-entered information, are not the responsibility of the seller.
I do not refund buyers for failure to collect items from postal offices after attempted delivery. Most postal services hold items for 15 days, so this is the responsibility of the buyer not the seller. If you require a later delivery due to holiday e.t.c. let me know at time of order and I'm happy to do so. Such items should be returned to me and can be dispatched again on receipt of additional postage
Items held or delayed by customs or international postal services are not the responsibility of the seller.
Items go missing in transit rarely and Royal mail do not consider anything lost until 30 days have passed for UK . Therefore refunds on lost items will only be given after 45 days for Domestic and International items after 60 days due to the COVID19 shipping delays.
Collection is welcome from Barrow upon Humber, North Lincolnshire, UK.

Our vintage china is free from cracks, chips and crazing unless stated, although the gilding may show signs of rubbing wear. As they are vintage you may find factory flaws or other signs of use. I always try to show any flaws and use the best quality at all times. My up-cycled items are unique and made by me, I use bird feeders in my garden throughout the year for many years and they have never broken not in even in sharp frosts. But do be aware of where you hang them and I cannot be responsible if they do break while in your garden.
If you have some vintage china you would like customizing contact us and we would love to help.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
I need certain information to complete your order such as name, address, email, payment details and item ordered. I use them to complete your order/transaction, you may also supply additional information for a custom made order. I only contact you about your order/transaction. I do not send marketing emails, mail or telephone calls. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. I do not share your information with any other third party companies however your name and address is used by the postal company for your order to arrive and allows me to complete the transaction.
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal, tax and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep such data for 4 years.
Depending on where you reside you have certain rights related to your personal information While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests. I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Dawn Addison, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dawnpvhsky.com Alternately, you may mail me at: 11-13 Green Lane< Barrow upon Humber, North Lincs, DN19 7BP England.