PrideAndJoyUA

Most of my items are generally made to order.

Once you place an order we make your purchases as fast as we can which takes no longer than 5 business days.

Delivery is depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. We cannot mark merchandise shipped overseas as a gift or otherwise lie about the product’s value to skirt or reduce customs fees.

Warning!
During the holidays, delivery times may increase. We advise you to make all orders in advance

Returns, Exchanges and Refunds:

- We don't accept exchanges as all items are made to order. But please contact me if you have any problems with your order.
- Custom made and personalised orders, items on sale can't be returned unless they arrive damaged or defective and you fulfil conditions described bellow for returns of damaged or defective items

- Returns of damaged or defective items are accepted only if you fulfil following conditions:
1. You've checked the integrity of the items upon receipt of the parcel
2. In case there is a visible damage to the parcel or to the items inside you mustn't not accept it and send it back with courier straight away or leave it at your local post office in case you are picking it up yourself. The courier/post office should make notice of the damage and send it back to us. We don't send the pre paid return shipping labels to you. The full refund will be issued after we receive the item back.
3. If you accept parcel unchecked and discover damages after we won't be able to process your return and issue the refund.
- If your package was lost in transition and tracking information proves it we will issue you full refund for this item or send you a replacement (which will take additional time to produce and ship it) depending on option you would prefer.

Conditions of return.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don't refund any customs/duty if at all in your country.


Thank you for understanding.