PrideAndJoyUA - Etsy UK

PrideAndJoyUA is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

PrideAndJoyUA is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 05 Jan, 2021

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of delivery

Dispatch items back within: 7 days of delivery

Request a cancellation within: 6 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Returns

I accept returns I do not accept returns

Exchanges

I accept exchanges I do not accept exchanges

Contact me within:

Return items back within:

The number of days a buyer has to dispatch an item back must be greater than the number of days a buyer has to contact you

Don't accept returns or exchanges?

Buyers can still file a case with Etsy Support to seek a return or exchange in some situations. Learn more about cases

Delivering to Europe?

EU law allows EU residents to return an item by contacting the seller within 14 days. We recommend accepting returns. Learn more about selling to EU buyers

Cancellations

I accept cancellations I do not accept cancellations

Request a cancellation:

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Seller will cover return postage costs. Contact them for details. Seller will cover return postage costs. Contact them for details.

Questions about your order?

Please if you have any problems with your order.

Privacy policy

See this Seller Handbook article for a sample privacy policy you can customise for your shop.

If you deliver to the EU or offer your listings to buyers there, you're required to have a GDPR-compliant privacy policy by 25th May 2018.

Most of my items are generally made to order.

Once you place an order we make your purchases as fast as we can which takes no longer than 5 business days.

Delivery is depending on the speed of your local post and customs office. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. We cannot mark merchandise shipped overseas as a gift or otherwise lie about the product’s value to skirt or reduce customs fees.

Warning!
During the holidays, delivery times may increase. We advise you to make all orders in advance

Returns, Exchanges and Refunds:

- We don't accept exchanges as all items are made to order. But please contact me if you have any problems with your order.
- Custom made and personalised orders, items on sale can't be returned unless they arrive damaged or defective and you fulfil conditions described bellow for returns of damaged or defective items

- Returns of damaged or defective items are accepted only if you fulfil following conditions:
1. You've checked the integrity of the items upon receipt of the parcel 
2.  In case there is a visible damage to the parcel or to the items inside you mustn't not accept it and send it back with courier straight away or leave it at your local post office in case you are picking it up yourself. The courier/post office should make notice of the damage and send it back to us. We don't send the pre paid return shipping labels to you. The full refund will be issued after we receive the item back.
3. If you accept parcel unchecked and discover damages after we won't be able to process your return and issue the refund.
- If your package was lost in transition and tracking information proves it we will issue you full refund for this item or send you a replacement (which will take additional time to produce and ship it) depending on option you would prefer.

Conditions of return.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
We don't refund any customs/duty if at all in your country.

Thank you for understanding.

Etsy prohibits the use of buyer information for unsolicited messages. See our Privacy Policy for more info.