We want you to love your jewellery but if for any reason you wish to return it we will provide a refund. Unless it is a Final Sale or Custom item - please see below for more details)

Please contact us within 14 days of receipt and return the item within 21 days of receipt, unworn, undamaged and in the original packaging. This is essential.

Please ensure that the parcel is properly protected; we suggest that tracked/recorded postage is used as we cannot be held liable for items lost in the post.

If you are returning an item from outside the UK, you will need to complete a Customs Declaration form. It is important that the form is marked as "Returned Item" to avoid customs fees being charged when entering the UK. Any customs charges incurred will be deducted from the refund.

We are do not refund the original postage costs.

I accept a variety of payments and most items listed are in stock and ready to be sent. I ship items 1-3 days from date of payment.

Cancellation needs to happen pretty much immediately since I try to get my items out within 1-3 days - more often 1-2 days. Once an item is sent out, you will have to refuse delivery. When I receive your item in perfect order then I will refund you everything except shipping. All of this must be communicated beforehand as well.

All items are lovingly packaged - ready to be given as a gift for you or a loved one.

PLEASE READ THIS SECTION CAREFULLY - I WANT YOU TO UNDERSTAND MY LIMITATIONS:

I use Royal Mail for all domestic and International shipments. Please note that timeframes are as listed by Royal Mail and are in NO WAY A GUARANTEE of delivery date. I also offer 2 Day Guaranteed service in the Uk for an upgrade of £5 and I also offer Worldwide DHL Guaranteed Delivery (3-5 days) as an upgrade for France, Germany & Italy deliveries for £5 and most other places for £8. You will need to add these to your basket in order to receive a GUARANTEED DELIVERY trackable delivery.

Shipping in UK: I offer FREE First Class Shipping via Royal Mail for all items under £30 and FREE 1st Class Signed For for items over £30. Royal Mail aims to deliver packages via Tracked & Signed in 2-5 days.

Shipping to Germany, France, Italy and most of EU: I will ship your items Royal Mail 1st Class or 1st Class Signed For items over £30. Royal Mail aims to deliver packages via Tracked & Signed in 3-7 days. THIS IS NOT A GUARANTEED TIMEFRAME - it can take up to 6 weeks to receive an item if it gets held up by customs in the shipped to country. If you require items within a week, please consider upgrading the shipment option.

Shipping to USA & Internationally: I will ship your items via Royal Mail 1st Class for orders under £30 and International Signed For on all orders over £30. Royal Mail aims to deliver packages via Tracked & Signed in 7-8 days. THIS IS NOT A GUARANTEED TIMEFRAME - it can take up to 6 weeks to receive an item if it gets held up by customs in the shipped to country. If you require your item sooner, please consider upgrading your shipment.

All items will be mailed to your Etsy Account confirmed address. The reason for this is we are only a small maker and shipping to unconfirmed addresses is a costly mistake. I subsidise all my items and ship 1st Class and often times Signed For at no additional charge. I want to make sure you receive your item in a timely and secure manner.

*If you need an item sooner than this allows, please email me for a shipping quote for Expedited DHL or Parcel Force Quote, but the cost is often quite prohibitive.

ALL SHIPMENTS OUTSIDE OF UK - PLEASE READ: I cannot mark your items a Gift. You are responsible for all duty/custom charges from your country - I have no control over this at all.

If you do not receive your item, please let me know. However, if your item is listed as delivered, there is little that I can do - you will have to track on your side. It's important to give an address where you will be able to receive your items. If you have arrangements with your Mail Service to deliver to someone besides yourself/the address listed as your own, then I cannot be responsible for a failed delivery.

Each item is carefully designed and hand made. The stones I use are not usually heated or treated but there are always some that have gone under heat treatment to enhance or change colors. These gems may have natural inclusions and differences in color and shape - this is a part of their natural beauty and should not be considered flaws. I try my best to use only the most natural and well cut stones avaialable to me. Due to the nature of my design process, the items will all be unique; they are hand crafted and not machine made. I hope that is why you enjoy them as well.

If you see an item, but wish to have different stones or colors, please convo me for a custom order, and I would be happy to work with you on that.

We do not offer Wholesale pricing at this time, but if you would like to order multiples of items, or an order larger than £100, please convo me and we may discuss a discount.

I am a small maker of original hand crafted jewellery. I collect your data on my Etsy site to fulfil and communicate with you about your orders and custom order requests. All of our items are processed through ETSY and Princessgear Jewelry does not have contact with your payment details.

I do not collect your information for marketing either nor do I collect your data for any 3rd parties. In fact, I depend upon you to contact me to let me know of your interest in our designs, products, etc.

You can contact me directly for any reason including privacy issues with Princessgear Jewelry: jenny [!at] princessgearjewelry.com; via INSTAGRAM; via PINTEREST; via convo message on ETSY