We want you to love your jewellery but if for any reason you wish to return it we will provide a refund for the item only - shipping costs cannot be refunded*. If it is a Final Sale, Custom item or Customisation - please see below for more details. Be aware if I have to alter or change the item, that is considered a Customisation. We do not offer EXCHANGES.

Please contact us within 14 days of receipt and return the item within 21 days of receipt, unworn, undamaged and in the original packaging. This is essential.

Please ensure that the parcel is properly protected; we suggest that tracked/recorded postage is used as we cannot be held liable for items lost in the post.

If you are returning an item from outside the UK, you will need to complete a Customs Declaration form. It is important that the form is marked as "Returned Item" to avoid customs fees being charged when entering the UK. Any customs charges incurred will be deducted from the refund.

*We do not refund the original postage costs. If you need to send an item back to be returned, y9ou will need to send it back with the original packaging and at your own cost.

We accept most payment options available to ETSY customers. Orders will be processed, packaged and shipped in the timeframe stipulated on the item description, usually from 2-5 days.

Cancellation needs to happen pretty much immediately since I try to get my items out within 1-3 days - more often 1-2 days. Once an item is sent out, you will have to refuse delivery. When I receive your item in perfect order then I will refund you everything except shipping. All of this must be communicated beforehand as well.

We are a small maker and will do our best to keep moving forward while we can, while constantly evaluating the climate day to day.

As of May 15, 2020 we are back to shipping worldwide. UK shipping is still Gratis of course and ALL SHIPMENTS will be Tracked via Royal Mail going forward. The mail systems in most places has been under a great deal of strain due so tracked delivery is safest option.

We are committed to being ecologically sound: Our packaging, where it is possible is biodegradable and/or recyclable and/or made from recycled materials. All items are lovingly packaged - ready to be given as a gift for you or a loved one. Each item is packaged in it’s own gift box made from recycled materials - If you would like to lower your carbon footprint, please let us know in the notes and we will package multiple items together. Also, if you wish to have no gift boxes with your items, please say so in your note to reduce packaging materials.

PLEASE READ THIS SECTION CAREFULLY - I WANT YOU TO UNDERSTAND MY LIMITATIONS*:

I use Royal Mail for all shipments. I Cannot offer upgrades to shipping at this time.

Please note that timeframes are as listed by Royal Mail and are in NO WAY A GUARANTEE of delivery date. I would always allow an additional week as to not be disappointed:

Royal Mail 1st Class Tracked UK: 1-2 working days
Royal Mail 1st Class Tracked Europe: 3-5 working days
Royal Mail 1st Class Tracked WORLDWIDE: 5-7 working days

*All items are shipped with an invoice and you will be personally responsible for any duties/customs on the items - there is literally nothing I can do about this.

I am also sorry to say that I still cannot take on any more custom orders as I am unsure about my essential supply chain due to closed borders/quarantine for Covid-19 around the world.

I do hope we can resume as soon as we are on the other side of this very scary period in time. I look forward to staying online as long as is possible, and hope that you are all staying safe & following the government’s advice.

Each item is carefully designed and hand made. The stones I use are not usually heated or treated but there are always some that have gone under heat treatment to enhance or change colors. These gems may have natural inclusions and differences in color and shape - this is a part of their natural beauty and should not be considered flaws. I try my best to use only the most natural and well cut stones avaialable to me. Due to the nature of my design process, the items will all be unique; they are hand crafted and not machine made. I hope that is why you enjoy them as well.

If you see an item, but wish to have different stones or colors, please convo me for a custom order, and I would be happy to work with you on that.

We do not offer Wholesale pricing at this time, but if you would like to order multiples of items, or an order larger than £100, please convo me and we may discuss a discount.

I am a small maker of original hand crafted jewellery. I collect your data on my Etsy site to fulfil and communicate with you about your orders and custom order requests. All of our items are processed through ETSY and Princessgear Jewelry does not have contact with your payment details.

I do not collect your information for marketing either nor do I collect your data for any 3rd parties. In fact, I depend upon you to contact me to let me know of your interest in our designs, products, etc.

You can contact me directly for any reason including privacy issues with Princessgear Jewelry via convo message on ETSY