Welcome to PromiDesign!
All items
Announcement
Last updated on 26 Sept, 2022
Reviews
4.7
(4334)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Heike on 10 Jun, 2026
5 out of 5 starsThe toilet roll holder is of very high quality. The wood has a smooth feel and the holder looks very nice.
Jonas responded on 16 Jun, 2026
I really appreciate your review ❤ It’s great to hear that it met your expectations and that you are pleased with the quality and smooth finish ✨ Thank you again for your support 👍
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Rachel on 08 Jun, 2026
5 out of 5 starsThe order was carefully packaged. I had made a mistake with the order, but it was corrected. The bride and groom were pleased with the thoughtful touch on the table.
Jonas responded on 16 Jun, 2026
We are happy to hear you liked the packaging 🎁 We are also glad the correction could be made and that everything worked out in time for the wedding. It is great to know the bride and groom were happy with the result ✨ Thank you for your review 🌿
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Anke on 02 Jun, 2026
5 out of 5 starsThe personalized pencils match the description, are well-made, and write very well with them. They completely meet my expectations.
Jonas responded on 16 Jun, 2026
Thank you so much for your review 😊 I’m really glad to hear you’re happy with the pencils and that they met your expectations ✏️✨
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About PromiDesign
Sales
29,865
On Etsy since 2016
Shop policies
Last updated on 26 Sept, 2022
Delivery
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
17 Dec, 2025
Frequently asked questions
Custom and personalized orders
All custom and personalized items are final sale and non-returnable. Please ensure all details are correct before placing your order. We do not accept returns or exchanges on these items unless they arrive damaged or defective.
Returns & Refunds Policy
- Return Shipping Costs: Buyers are responsible for return shipping costs.
- Refunds: Once the returned item is received in its original condition, a refund will be issued for the item price only.
Tracking Information
Once the item is shipped, it is the recipient’s responsibility to track the parcel using the provided tracking number. Shipping carriers may deliver parcels to local pick-up points instead of the recipient's address. This can happen for various reasons, such as the recipient not being home, package size limitations, or regional delivery practices.
If a package is not collected and is returned to us:
– For non-personalized items, we may refund the item price only (shipping is non-refundable) if it’s returned in original condition.
– For personalized items, no refund is issued, as the item is custom-made and will be disposed of.
If you wish to have the item re-shipped, a new shipping fee must be paid.