QueenMabStore

Queen Mab's Store

Colorado, United States

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    December 15th is the last day to put in orders for the holiday season! And orders after that will be shipped after the New Year! This is also the last day for ground shipping so if a hat is marked “made to order” please check in with me first before ordering.

Announcement

Last updated on 15 Dec, 2020

December 15th is the last day to put in orders for the holiday season! And orders after that will be shipped after the New Year! This is also the last day for ground shipping so if a hat is marked “made to order” please check in with me first before ordering.

Items

Angela

Contact shop owner

Angela

Reviews

Average item review
5 out of 5 stars
(291)

About QueenMabStore

Sales 1,248
On Etsy since 2014

For the wild people in all of us

Queen Mab's Store is a one-woman shop, specializing in handcrafted witch and wizard hats.
Everything is handmade by me with help from my hubs and some friends during my busy season. Everything is made in my little shop in Manitou Springs, Colorado, USA.

I grew up immersed in the worlds of J.R.R. Tolkien, mountains, nature, and Renaissance Festivals. I remember going to the Renaissance Festival for the first time and meeting one of the fairies and thinking she was the prettiest, most awesomest thing in the world. I have been lucky to have so much magic in my life. I have been a practicing witch for over 15 years.

Frequent Flyer Club:
I cannot believe how amazing my customers are! I appreciate everything so much! I wouldn't be here without you guys! As a thank you I have created the Frequent Flyer Club!
-Buy 2 hats, get a very spiffy FFC card!
-Buy 5 hats, get the 6th 50% off (up to $50 value)
-Buy 10 hats, get the 11th FREE (up to $100)

Shop members

  • Angela

    Owner

Shop policies

Last updated on 30 November, 2020
Greetings! Welcome fellow wanders to Queen Mab's!

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Dispatch items back within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Most items are not refundable. Any custom orders or handmade items are not refundable. However, I want to make sure that you are as happy as possible so please contact me and I will work with you the best I can. Items can only be returned and refunded because of a mistake on my side. Please make sure you read the description. The color batch varies unfortunately and doesn’t constitute the wrong color and is not a reason for a return. If you are worried about an exact color match please contact me before purchase.

In most cases there will be a 20% restocking fee.

I will not accept something back that has been worn, smells like cigarette smoke, or has animal hair. The customer can choose to have it shipped back to them if I choose not to except it.

All shipping is on the customer.

I need to be notified that there is a problem with the order within 2 weeks of it being received. After that to much time has passed.

If a return is agreed to, items need to be shipped back by the customer within 2 weeks unless another time has been set and agreed to. Anything beyond that will have a restocking fee. If a return is not agreed to, and the item is shipped back anyways, it will be returned to sender or kept without refund.
Payment
I work through PayPal for connivence for everyone!

I will not ship something out until everything is paid in full.

If you decide to cancel your order let me know as soon as possible. I am willing to work with you. I expect to be reimbursed for anything prior to the cancellation (i.e., buying packing materials, boxes, etc).
Delivery
I ship Priority Mail through the United States Postal Service. I ship standard mail which usually takes 3-5 days within the US depending on location. If the hat is traveling outside the US, it usually takes 6-10 days for Canada and the U.K. and about 14 days for Greece and Australia. Please contact me for international shipping options.

If you would like to ship something different from this, let me know. I have no problem working with you. However, it will be at your expense. Please let me know this before you order. Please note, I only have USPS in my little town.

I put insurance on all packages. For some international orders, insurance and tracking are not available.

Anything lost, stolen, or ruined in the mail is sad, but sadly out of my hands. I will do my best to help if I can. If the hat is returned to me because it wasn’t pick up or some other reason that is out of my control, the customer will have to pay for shipping again to have it sent back. I do not require a signature on packages. However expedited/overnight shipping sometimes requires it.

~Free Shipping~

Free shipping does not come with insurance (except for the initial $50 from the post office). If you would like added insurance, please let me know.


~Expedited/Overnight Shipping~

If you need a package sooner then the average 3-5 days, express shipping is available on most products within the continental United States. Sometimes it’s not overnight but two days. It depends on the location and the time of year. This isn’t something I have control of. For most big cities it is available. Smaller cities it’s usually 2 days. Sometimes express shipping requires a signature so please keep that in mind when you ship express. They don’t let me opt out of this.

The express 1-2 day shipping is only available on products that are already made.

Expedited/Overnight Shipping is not available for International orders


~International Shipping~

If the hat is traveling outside the US, it usually takes 6-10 days for Canada and the U.K. and about 14 days for Greece and Australia. Please contact me for international shipping options.

For some international orders, insurance and tracking are not available. Expedited shipping is not available on international packages.

Please note, any international shipping might be subjected to extra custom fees. This is to be paid by the customer so they can receive it. Packages can be held. If you have any questions or concerns about where your package is please contact me. I will do what I can.

Sometimes I internationally ship not priority mail. It’s much cheaper but it’s a little risky. There’s no tracking or insurance available. The package sometimes gets stuck in customs and there’s no way to know until it gets sent back. If you would like to take this route let me know before you purchase. It is at your own risk. I seem to have the most trouble in the UK with this type of shipping.

~Shipping not using USPS~

The only thing I have in my town is USPS. That is what I use. If you would prefer something different please talk to me before purchase. If not you will forfeit your first shipping price. I usually do not have the time to run around doing extra stops, especially in busy season. If you would like to use a different shipping company other then USPS there will be an extra fee to compensate for my time.
Additional policies and FAQs
If you have any questions please let me know. I am an open book and I want to make sure you are satisfied!