Queenofkeepsakesuk

Personalised Cake Toppers & Wedding Decor

Runcorn, England

Announcement    Unfortunately we have had to make a new Etsy Shop at 8000 sales and 1400 reviews so are starting from scratch if you want to see our previous reviews these can be can be found here https://www.etsy.com/uk/shop/Queenofkeepsakes

Thanks so much!

Announcement

Last updated on 15 Jul, 2021

Unfortunately we have had to make a new Etsy Shop at 8000 sales and 1400 reviews so are starting from scratch if you want to see our previous reviews these can be can be found here https://www.etsy.com/uk/shop/Queenofkeepsakes

Thanks so much!

Items

Kerry Gilsenan

Contact shop owner

Kerry Gilsenan

About Queenofkeepsakesuk

Sales 43
On Etsy since 2021

A little about us!

Welcome to Queen of Keepsakes
We specialise in bespoke Cake Toppers and wedding decor, for your special day be it a wedding or birthday we can design the topper for you. All our cake toppers are made by us in our workshop in the UK. They are made from Birch Ply which is sanded and prepared to a high standard, the toppers are then hand painted both sides in top quality and luxurious food safe paints. These paints have been tried and tested to ensure the highest glimmer and shine for your topper to give it the high end finish you want.

We take pride in our Cake toppers and ensure that every topper that leaves our workshop is of the highest quality, and you receive a cake topper that you can treasure for years to come.

Need a custom cake topper?or help choosing the right one for you? send us a message and we will assist you as best we can :) we love weddings and want to help you make yours the best it can be.

All Designs and photographs all rights reserved copyright protected
© 2020 Queen of Keepsakes

Many Thanks
Kerry

Shop policies

More information

Last updated on 03 Aug, 2021
Frequently asked questions
When will my order arrive?

Once you have placed you order you will be sent a digital proof of your topper via Etsy Messages within 24 hours. Once you have approved your proof your order with the be shipped within 2-3 working days (Excluding Weekends and Bank Holidays

Standard Shipping Times after Dispatch:

UK SHIPPING TIMES

Standard Postage: Royal Mail 2nd Class signed for 2-3 days after dispatch (Free Postage) ( Tracking)

Upgrade - Royal Mail 1st Class signed for 1-2 days after dispatch £0.50(Tracking)

Upgrade: Royal Mail Upgrade- Next working Day before 1pm. (Tracked & Signed) £6.75

When will my order arrive?

Once you have placed you order you will be sent a digital proof of your topper via Etsy Messages within 24 hours. Once you have approved your proof your order with the be shipped within 2-3 working days (Excluding Weekends and Bank Holidays

UK SHIPPING TIMES

Standard Postage: Royal Mail 2nd Class signed for 2-3 days after dispatch (Free Postage) ( Tracking)

Upgrade - Royal Mail 1st Class signed for 1-2 days after dispatch £0.50(Tracking)

Upgrade: Royal Mail Upgrade- Next working Day before 1pm. (Tracked & Signed) £6.75

Rush Orders

Sure all our orders are shipped within 2 workings days anyway which is pretty fast!, But if you need any help or things faster just pop us a convo and we will see what we can do. We do offer shipping upgrade options at the checkout at an extra cost which is a before 1pm option if you want it for a certain time.

Can i upgrade my shipping

Yes absolutely! we have upgrade shipping options available at the checkout for you to choose.

The free standard shipping is via Royal Mail 2nd class signed for which is a tracked service

My order hasn't arrived, what should I do?

Almost all of the time your order will arrive within the Shipping times given, however unfortunately sometimes orders can get delayed or lost in the post.

If you are in the UK and your order hasn't arrived in the specified timescale, please allow 10 working days then please get in touch we can the investigate this right away.

We do find on a few occasions items have gone to the Royal Mail sorting office and the postman has not left a card informing you of this (we have contacted Royal Mail regarding this). If possible a trip to the sorting office may reveal your item is already there and waiting for you.

Product Colours

Please be aware that the Colour option you choose may vary slightly in real life to what you see on your screen. All images are colour corrected to give you the truest colour viewing. However with so many different devices to view images on these days with varying quality and colour contrasts it can vary slightly.

Proof Images

Once you have placed your order you will be sent a digital proof via Etsy Convo within 24 hours. Orders will then be dispatched within 2 working days via the shipping you have selected once you have approved the proof. It is important you keep an eye out for your proof email in you Etsy inbox as order WILL NOT LEAVE until the design has been approved by you.

My order has Arrived damaged what do i do?

On rare occasions orders can arrived damaged normally due to miss treatment along the way. Which is such a shame but do not panic, just pop us a message and an image of your broken item so we can show Royal Mail and we will have a new one shipped to you right away.

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