If you are not satisfied, please contact me and I'll do my best to help. If you would like to return, please notify me within 3 days of receipt for a refund. All items must be returned in original condition. The buyer is responsible for any shipping charges incurred in returning an item. Refunds will be issued minus the shipping costs.

In the event an item needs repair, I am happy to work with you to determine what repairs I can make and any additional charges that may be incurred.

I do not assume responsibility for items lost by the customer in the course of wearing the jewellery.

I accept payment by Paypal, credit card and Etsy Gift Card. Please make payment within three days of your purchase or the order could be cancelled. Your item will be dispatched within 3-5 working days after your payment is received and cleared.

You can also read the step-by-step guide to payment here: http://www.etsy.com/help_guide_checkout.php

All items is handmade and dispatched from the United Kingdom. It will be sent in designed package and bubble envelopes.

Your order will be dispatched within 1-5 working days after your payment is received and cleared. The buyer will receive dispatch notification after despatch.

•UK DELIVERY
- Standard shipping: is via Royal Mail 1st Class. It cannot be tracked and aims to deliver within 1-2 working days after despatch.
- Upgrade shipping: is via Royal Mail SPECIAL DELIVERY (by 1 pm next working day) which can be tracked and insured.
There is no choices of delivery for some items for insurance reason.

•INTERNATIONAL DELIVERY
- Standard shipping: is via Royal Mail INTERNATIONAL TRACKED & SIGNED or INTERNATIONAL SIGNED where available (for some countries, INTERNATIONAL TRACKED& SIGNED service is not available, so your item will be posted through INTERNATIONAL SIGNED which cannot be tracked). The services aim to deliver to Europe within 3-5 working days, and worldwide within 5-10 working days. Signature of receiver will be required on delivery. If you need more information about postage service, please visit http://www.royalmail.com.

If you would prefer cheaper alternative postage, please send me a message before making payment and I will adjust the listing to reflect the lower postage cost. Your item will be sent through INTERNATIONAL STANDARD (basic delivery) which can not be tracked and not insured. The postage cost is $5.50.

** If basic delivery is requested, I can not hold any responsibility over loss or damage to your items.

****************************************************

International Customs
Please be aware, there may be additional custom duties to pay in some countries outside Europe and it's the responsibility of the recipient.

Any unclaimed post which is returned to me, the buyer will be responsible for resend postage cost.

Custom orders are gladly accepted. I would be more than happy to help you make perfect gift for your special someone or even for yourself. Please feel free to contact me.