RedArmyReproductions

For all custom work, please message me through the "Request custom order" button on the main shop page to discuss what you want. From this if the order is going ahead, I can create a 'private' listing for your order.

If I need to purchase additional items/materials not held in stock specifically for your order, you will be charged that full cost as part of your order, and I may ask you to pay for your item in advance to cover the cost of such a purchase. This cost is non refundable if you change your mind. bespoke orders cannot be cancelled, or refunded once materials ordered or product made.

For some of my lines, I can provide a quantity in excess of the number listed. Please message me if you require more than the listed quantity and I will notify you if this is possible and how long before your order will be ready.

Please give me as much notice as possible on this as some items are time consuming to make, and I may have other commitments to consider, plus I have limited time to work each week.

All items are sent Royal Mail, if you require a tracking number, change the upgrade setting from "none" to "tracked" during checkout. Etsy adds shipping for every item in your basket, so for very big orders you will be overcharged, I refund any over payment when shipped. Standard shipping does not include tracking! You use the non tracked "standard" service at your own risk! destinations outside of Europe get a tracked service automatically, no need to upgrade.

Combined postage is automatic in shop settings.

A notification will be sent within 8 hours of actual posting. Click on the "track my item" button in that mail to track your order, or visit;- https://www.royalmail.com/track.

If you think your order is lost, please get in touch to discuss options. If a tracking service is used, I can make a claim with Royal Mail. This will have to be 28 days after shipping for some countries. While the claim is going through, I can prepare a replacement order (where possible) if that is your choice. Once the claim and any compensation comes back, our arrangement can be resolved. If your order arrives while a claim is in progress you MUST let me know, fraudulent claims will not be tolerated, and you may be blocked from further purchases.

***During this Covid 19 crisis, some shipments are taking a lot longer to arrive, a 7 to 8 week wait in some cases, a 56 day wait to make a claim is therefore in place***.

I try to be as accurate as I can when reproducing an item, this includes dimensions and shapes, materials and fittings. If it's an item I myself own I often have that original item beside me when working. A lot of wartime produced RKKA items vary from what I produce in some way, As a general rule I try to keep my products as close to the object I own/have access to/or reference on. If you wish a variant, please message me. If new or better information or materials come along, I upgrade my products accordingly.

I ship my items world wide, I have supplied my products to clients in the UK, USA, Netherlands, France, Germany, Belgium, Poland, Sweden, Canada, Brazil, Australia, New Zealand, Ireland, Finland, Italy, Portugal, Austria, China, Hungary, Japan, Hong Kong, Spain, Norway, South Korea, Taiwan, Papua New Guinea, The Czech Republic, Luxembourg, Thailand, Switzerland, Slovenia, Slovakia, Lithuania, Turkey, Russia, Singapore & Malaysia.

Estimated shipping times;-
Canada: 10-28 business days.
North America: 10-28 business days.
Europe: 10-28 business days.
Australia, New Zealand and Oceania: 10-28 business days.
Asia Pacific: 10-28 business days.

It is required that returning an item to me from abroad you clearly marked as "RETURNS" on the customs label. This is for any possible import or tax charges. Failure to comply will result in your returned package being refused and returned to you. If I end up paying import duty and handling fees for any returns for something I made, this cost will be deducted from your refund. Etsy's EU form for returning items to the UK can be found here;- https://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

I have sent a few orders to Asia, but encountered problems with Oriental text, please supply your name and address in Latin text. Asian language characters are not always recognisable to Etsy, and I am getting addresses showing just square symbols and numbers!

Customers placing large multi item orders may get over charged on shipping as the system keeps adding additional charges per item. All such overcharges are refunded after your order has shipped.

Under Etsy's new payment procedures, all Paypal payments are redirected into Etsy Payments, not my own standalone Paypal account. Therefore it is impossible to issue refunds from Paypal, as your payment does not exist there! - These refunds can only be issued from my Etsy Payments account! Please be advised, it takes Etsy about 1 second to take the money from me, but it can take up to 30 days before it gets back to non UK customers!

Shipping charges cover the actual postage costs, plus any and all packaging required (bubble wrap, packing paper etc), boxes, jiffy bags, mailer bags, tape, grip seal bags, labels and printing + 10% to cover Etsy fees, commission and V.A.T. (tax).

Combined postage is automatically calculated in my shop settings to save you money. However, it is virtually impossible to predict which combinations will sell in multi item purchases, and occasionally a shipping over-charge will happen. If this does happen, I issue a refund the same day as the order ships. All refunds can only be issued via the original payment method.