RenandThread

Gifts for pet lovers by Ren Ellery, Textile Artist

Standish, England On Etsy since 2012

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

RenandThread

Gifts for pet lovers by Ren Ellery, Textile Artist

Standish, England | 9,393 Sales

Announcement    Hi I'm Ren, designer, maker and stitcher. I specialise in Beagle gifts but love created a wide range of breeds, pets, animals and wildlife, creating my illustrations using free motion machine embroidery. I'm also Mum to three boys aged 19, 6 and 4 and our cockapoo puppy Trevor so my working day fits around them.


Please read my shop policies before ordering, especially the shipping policy as I am based in the United Kingdom (Tracking is NOT a standard service in the UK). Seasonal post peaks and the current world Covid-19 situation can cause severe postage delays.

Announcement

Last updated on 06 Oct, 2020

Hi I'm Ren, designer, maker and stitcher. I specialise in Beagle gifts but love created a wide range of breeds, pets, animals and wildlife, creating my illustrations using free motion machine embroidery. I'm also Mum to three boys aged 19, 6 and 4 and our cockapoo puppy Trevor so my working day fits around them.


Please read my shop policies before ordering, especially the shipping policy as I am based in the United Kingdom (Tracking is NOT a standard service in the UK). Seasonal post peaks and the current world Covid-19 situation can cause severe postage delays.

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Ren Ellery

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Ren Ellery

Reviews

Average item review
5 out of 5 stars
(1853)

About RenandThread

Sales 9,393
On Etsy since 2012

Beagles were just the start of my little sewing enterprise. My product line is now filled with all kinds of dogs and other furry friends

I was born in Billinge in the mid 1970's. I grew up with a strong fear of dogs. So much so I would scale fences if one was in sight. Unknown to myself my sister had been pleading for a dog, when she achieved a class prize they decided to finally give in. Sandy the Fallowfield Beagle moved in, a strong minded angel/devil dog. My life was to change for ever. He was my life. I walked him in the Cheshire countryside most weekends, whilst cherishing the scenery and wildlife that was all around me. I could name most common british birds and watched the hedgerows for foxes and rabbits.

I went to art college in Lancashire, on to Leeds College of Art and Design before completing my art studies at Huddersfield University. I studied print and surface pattern design but my sewing machine was always by my side. I dabbled at freelancing, producing card and gift wrap designs which were sold in America, I made wedding invitations too before settling in an alternative career. Being creative would always be my true passion, but without the world wide web and social networking sites it was a difficult market to compete in.

How life would change. My family became proud owners of a nutty beagle, Evie. She came to us as a pup from Gilcoru Beagles in Wales. We became members of a Facebook group, BeaglesUK. We walked with other local beagle owners and made many new friends. I had been experimenting with my art work and decided to make a fabric beagle brooch. The hand sewn brooch design was slow to make and soon developed into a machine embroidered hanging decoration. I discovered that people were willing to pay for my beagle creations and I haven't looked back since.

I now create a range of appliqued and embroidered dogs, cats, popular pets and wildlife on a range of textile and paper products. My range of work is constantly growing and I often ask for suggestions of new breeds to create.

Shop members

  • Ren

    Designer/Stitcher/Maker

    I love sewing and drawing, drawing and sewing. I love using my sewing machine, rather than a pencil, to draw dogs, cats and a range of other animals.

Production partners

  • A Print Shop

    Storrington, England

    Eco Printer using vegetable oil-based inks and made from materials from sustainable sources.

  • Apin & keyring manufacturer

    China

    My pins and metal keyring are manufactured in China

  • A Print Shop

    Leeds, England

    This print shop manufactures my designs onto cards or into keyrings and Badges

  • A Printer Shop

    Market Harborough, England

    Prints Gift Tags in my designs

  • A print shop

    Newcastle-under-Lyme, England

    Professional Giclee Printers. Prints my designs for me.

  • Ikea

    Sweden

    I purchase these frames directly from my local Ikea store. The frame is the perfect size for my square prints.

  • pinhead Uk

    Liverpool, England

    Amy at PIN Head UK takes my original embroidered imagery then designs and processes it to make it ready for the manufacturer. She then works with the manufacturer who produces my pins.

  • A print shop

    Denver, CO

    My production partner takes my scanned art work and prints it before laser cutting to create an individual wooden decoration.

  • A Printer

    London, England

    Prints my stickers

Shop policies

Last updated on 06 October, 2020
Welcome to my Etsy store

Here you’ll find my collection of gifts for crazy pet owners everywhere.

My collection includes beautiful appliquéd purses, gadget cases, paper goods, pins and decorations perfect for dog dads, rodent lovers and crazy cat ladies and more.

I am currently open for custom orders, but plan to close in August before the busy Christmas season.

I work adhock, usually Monday, Tuesday, Thursdays and Fridays. Please be mindful that overseas mail is currently taking much longer to arrive than previously expected due to the COVID-19 outbreak.

If your order is urgent, please message me before purchasing and I will do my best to accommodate you subject to available time.

Any enquiries may only be replied to during UK working hours only.

I hold some stock that isn't listed so do message me if you are looking for a particular item/breed.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Customer satisfaction is extremely important to me. Please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund, less the outbound postage cost. Return postage is the customer's responsibility.

Personalised products can not be refunded unless faulty.

Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.
Payment
Payments made through Paypal, easy to use and a secure and trusted site. You can pay via paypal using any credit card, and you do NOT need a paypal account to do this.

I also accept Etsy gift cards and Credit Card payments via direct check out.

I do not accept e-cheques.

My prices are in GBP (UK pounds), if you're paying in another currency Paypal will do the currency conversion for you automatically when you pay. (Check the setting at the bottom of your screen)

If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition. (Personalised items are only refundable if faulty)

Personalised orders cannot be cancelled once they have been manufactured.
Delivery
Domestic Mail (UK)

Use coupon code FREESHIPPINGOVER35 for free second class UK postage on purchases over £35

DISPATCH TIMES

* Due to the current UK COVID-19 situation I am shipping twice a week, usually on Tuesdays and Saturdays. Please allow for extended delivery times as the current situation is effecting the postal service, flights around the world and manpower available. This can be as long as two week for domestic mail, longer overseas.

This can mean that a Tuesday evening order will only be dispatched on Saturday. Dispatch times can also be further delayed if your order needs making or personalising (i.e. name adding or non stock items).

If you require an order sooner that the estimated 2-7 day dispatch please message me before placing your order so I can advise if I can meet your requirement.

I aim to dispatch personalised orders within 10 working days and stock items within 7 working days.

Etsy automatically sends a dispatch email to advise when I have completed your order.

Please double check your address is correct as mistakes cannot be rectified after purchase.

DELIVERY OPTIONS

Domestic UK orders:

* UK delivery is sent Second Class with Royal Mail.
* Upgrade to first class or special delivery service is available at an additional cost.
* I use Royal Mail Click and Drop so have proof of delivery and an electronic record of all items dispatched.
* Please check your postal address is correct before completing your purchase.
* Address mistakes can not be rectified after purchase is completed.

International* Orders:

* Delivery is by standard International airmail.
* This service DOES NOT include any tracking.
* Upgrade to International Tracked and signed service is available at an eadditional cost.
* Please check your postal address is correct before completing your purchase.
* Address mistakes can not be rectified after purchase is completed.
* Any customs duty / fees charged are the responsibility of the buyer.

***Unfortunately TRACKING IS NOT INCLUDED as standard with the Royal Mail postal service.

Tracking does not mean the delivery will be any quicker and can provides only limited updates once the item reaches the out bound airport.

Delivery times are only estimated. I can control when an item is dispatched but not how long the postal service takes. At busy seasonal times please allow for substantial delays on shipping times over seas. Please be aware 6 weeks and upwards is very very normal during Covid-19 and from early November onwards.


WHERE IS MY ORDER?

Missing parcel? I have an electronic record from Royal Mail for all items shipped.

This means the Post Office have accepted the package and is now in their hands.


* Have you checked with your local sorting office? Especially if it's an item that may not fit through your letter box. Recently I have had items returned that haven't been collected from the sorting office as no delivery card was left.

Your package is not considered missing by Royal Mail until the following times

* If sent to an UK address; two weeks have passed since your parcel was posted,

* If sent to an International address; a full month has passed since your parcel was posted.

* Claims cannot be processed until this period of time has passed.

* Please contact me via Etsy Conversation (Message Seller) with any concerns.


Unfortunately these delays do happen during peak postal seasons.

* Specific delays are noted with the Canadian postal service currently.

* Delays can be through the amount of post being sent through Royal Mail; due to simply their being more post in the system than the postal service can process, items being delayed whilst passing through customs or due to adverse weather or incidents causing delays to the post whilst in transit.

* Items can also become damaged in transit or when passing through the mail sorting machines. These usually make their way back to the sender. If this happens I will contact you via Etsy conversation to tell you it has been returned.

* Tracking Upgrades - International tracking does not always show the exact location of packages. I have found they can be delayed in US customs for example but still show as not having left Heathrow Airport. If you are worried about a tracked package please message me so I can call Royal Mail for a more accurate update than the computer system shows.


All of the above is out of my control and claims for missing post can only be made after a set period of time has passed (as per Royal Mail's policies).


* If I'm on holiday/vacation I usually leave my shop open but will only be able to follow up any missing mail when I return. Details of these dates will always be in my shop announcement. Please also allow for working hours and time zones when awaiting a reply. Simply send me a message via Etsy conversation including your order number for me to follow up on my return. You do not need to open a "case" re missing items, simply await my reply to your message when I'm back in work.

Best Wishes

Ren x
Additional policies and FAQs
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.

Please feel free to get in touch (using the "Contact" link on the left) if you have any questions, or would like to request a specific personalised product/pet image, to place a wholesale order or to make a press enquiry.

Please remember mail from the UK is not tracked.

More information

Last updated on 29 Jul, 2019
Frequently asked questions
Custom and personalised orders

I can only add a name to the fabric decorations. The stitched name must be short enough to fit in the body space. If the decoration is wearing a jumper I will need to add a little plain patch to sew the name onto.

My smaller wooden laser cut decorations can not be personalised at all. They are smaller than the fabric decorations and obviously, as they are made of wood, it is impossible to sew a name onto them ;)

I can only take requests for different breeds or colours. I will do my best to accommodate requests but can not commit to actual custom orders due to my limited working hours, work load and young family. To make a request please send me a message via Etsy conversation.

Love Ren x

Do you have different breeds?

Yes!! I make any breed, or pet even. During the busy Holiday seasons all available options will be listed in my shop. I will consider requests for fabric items I haven’t made before or am out of stock for but this does depend on my current work load.

Seller details