Rhubarbhillcrafts

Bespoke, handmade gifts, decor and jewellery

Dorchester, England · 70 Sales

Rhubarbhillcrafts

Bespoke, handmade gifts, decor and jewellery

Dorchester, England 70 Sales On Etsy since 2015

5 out of 5 stars
(26)
Jenny Welham

Contact shop owner

Jenny Welham

View all 53 items

Reviews

Average item review
5 out of 5 stars
(26)
View all 26 reviews

About

I make whimsical, sweet gifts and decor from polymer clay in my little craft room in Dorset.

Rhubarb Hill Crafts is run from beautiful rural Dorset and grew from my passion of crafting, polymer clay and BUTTONS💕
I design and make unique gifts, jewellery and decor.
I really love designing and making bespoke makes especially for special occasions, new home, new baby, weddings etc.
I can also personalise many of my makes with a name or mum, aunty etc. So please contact me if you would like to discuss a bespoke design or to have an item personalised.

Shop policies

Last updated on 28 February, 2016
Welcome to Rhubarb Hill Crafts. At Rhubarb Hill Crafts you will find bespoke, unique, handmade polymer clay items. I make jewellery, decor and gifts and my items can be made in many different colours. Most items are also able to be personalised with a name or mum, aunty etc. Please do not hesitate to contact me if you have any questions or queries.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Rhubarb Hill Crafts agrees that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to seven days after receipt of the items and a refund will be made within thirty days.

Please be aware that this does not apply to custom orders, personalised or bespoke products. The buyer pays for the cost of return postage. The buyer must inform Rhubarb Hill Crafts if they wish to cancel the order and they must do this in writing (email is sufficient).
Payment
I accept all major credit and debit cards including Visa, Master card and Switch via PayPal. On the order you must provide me with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. I ONLY ship to addresses provided to me through PayPal/Etsy. Alternative addresses provided through a different manner will not be used for shipping as this invalidates the protection PayPal provide. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account."

I will send packaged items once payment has cleared.
Please contact me if you are having any problems with payment.
Shipping
All orders will be posted within 2 -4 working days of your order on receipt of payment, unless it is a custom order. Please be aware that some custom orders will take up to 14 days for dispatch due to creation time.

UK DELIVERIES:

All UK deliveries are sent by 2nd class via Royal Mail. Ready made items will be posted with 2 business days. For larger Personalised or OOAK items these will be shipped via "tracked and signed for" in order to ensure delivery as these are difficult to recreate.

We also offer a tracked delivery option for a small extra charge in order to ensure you receive your order on time as we have no control of the item once it has been posted. Please choose this option at time of placing your order.

INTERNATIONAL DELIVERIES:

Most international deliveries are sent using Royal Mail Standard Delivery and should reach you within 3 - 5 working days of postage.

OOAK or larger personalised makes will be sent by "Tracked and Signed For" in order to ensure delivery on time as these are difficult to recreate.

We also recommend you choose "Tracked and Signed For" delivery option at time of order to ensure you receive your order.

In the event that your items is not delivered we will do our up most to recover your parcel although this cannot be guaranteed. Due to Royal Mail delivery policies this may take a significant amount of time. Where possible we will try to create your order again although this is not always possible for one of a kind makes.
If your item has become damaged during transit we will need photographic evidence of the damage to submit a claim to the postal service.
Privacy
• Privacy Policy – Rhubarb Hill Crafts
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1) Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example colours or wording on a make), if you contact me directly.

2. The Legal Base for Information Collection
The General Data Protection Regulations (May 2018) (EU) (known as GDPR 2018 throughout the rest of this Policy) requires that I explain the legal bases I rely on to collect, use, and share your personal information. This may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving their services, for example). Throughout this privacy policy, I will explain where and why I rely on these different legal bases
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.
• I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. The third parties with whom I may share personal information
The GDPR (2018) requires that I disclose the details of any personal information I share with third parties.
The security of your personal data is very important to me and I take a lot of care to handle and store it in line with new legislation.
• I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time I keep personal information
The GDPR (2018) requires me to disclose the period of time during which I will store personal information.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period - 5 years
5. If transferring personal information outside of Europe, how the transfer will be handled
GDPR (2018) requires me to disclose if you transfer personal information outside of the EU and the legal bases you rely on to do so, such as consent and contractual necessity.
Transfers of Personal Information Outside the EU.
Your personal information may also be used to fulfil your order through Royal Mail or similar postal services.
Any other information will only be held by Etsy itself and for that purpose you should refer to their Privacy Policy
6. Buyers’ rights regarding my use of your personal information and my contact details

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information except exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me:
For purposes of EU data protection law, I, Jennifer Welham, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rhubarbhillcrafts [!at] gmail.com
If a customer contacts me to access, correct or delete personal information held by Etsy, I will request that the customer send a request directly to Etsy.