RockaPoodleShop
Brighton, England |
All Items
Reviews
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Saira Dar on 11 Sep, 2018
5 out of 5 starsThis top is lovely the fabric is gorgeous and very unique.
Seller was excellent, good communication and very thoughtful.
Would definitely recommend and buy again from this seller thankyou -
Nancy Stokes on 23 Mar, 2018
5 out of 5 starsSuch a lovely jacket, I received so many compliments the weekend when I wore it as Maid of Honour so thank you very much. arrived super quick too xxx
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charlotte Cowell on 15 Dec, 2017
5 out of 5 starsLovely and unique dress. A classy Christmas outfit! Great communication too. Thank you Rachel!
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knmorris222 on 05 Jun, 2017
5 out of 5 starsI ordered this dress and it's absolutely gorgeous! The pictures don't do it any justice. The colors are vivid and the material is of great quality. Thank you so much!!!
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About
A bit about RockaPoodle !
"I have always loved any excuse to be as creative as possible where clothes are concerned, especially as I have spent most of my life working as a professional musician. You name a scene and look, and I've probably done it! After hitting a mini big birthday earlier in 2013, I decided I wasn't going to pack away my 'Don't Mess With Me Rocker Boots!' and instead decided to invest in a sewing machine and start creating my own unique clothes. What I wasn't expecting was the amazing response from FaceBookers and the general public when I started wearing my designs, and so RockaPoodle was born! Early in 2014 I took things further and also included my art illustrations in the shop, which eventually led to me creating my own fabric prints and enabled me to take things to a whole new and exciting level!
RockaPoodle now offers a totally unique, bespoke clothing experience, where customers not only have the opportunity to commission a beautiful, made to measure garment, but can also have a unique fabric designed and printed especially for it. There are a whole host of original, RockaPoodle fabrics to choose from and more being included all the time. I also use some great fabrics by other designers, including Alexander Henry, Michael Miller and Robert Kaufman. Please feel free to contact me for more information!
RockaPoodle is solely run by myself and I create all the items that you see in the shop at my home studio in sunny Brighton, UK. RockaPoodle is currently an online only shop which enables me to provide you with a great service at a top price, but you can also find me at various events across the UK. Every item I make for a customer is a special experience and if there is a smile on your face when your RockaPoodle arrives in the post, my work is done and I am a happy gal!
Thank you for visiting RockaPoodle and I can't wait to share my designs with you!
Ray
Shop members
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Rachel de Cock
Owner, Creator, Designer
Rachel previously worked for many years as a professional musician and launched her own clothing label, RockaPoodle, two years ago. RockaPoodle is now a successful underground clothing label, with a dedicated and devoted following.
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
- Clothing commissions are made to measure. I will ask for your measurements as soon as an order is placed. If I do not received this information in 7-10 days, the dress will be made in standard UK size measurements( depending on what size you order).
- All listings state creation times.
BESPOKE CLOTHING CANCELLATION POLICY
- You may NOT cancel your order once I have ordered the fabric for your design! I normally order the fabric 24 hours after an order is placed.
RETURNS / EXCHANGES
- If you are not completely satisfied with your purchase, please contact RockaPoodle as soon as possible.
- The item/s must be returned to us in their original condition within 14 days of receipt. We will issue a full refund on receipt.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, and is registered so that there is proof.
- The buyer is responsible for covering the postage costs when returning an item.
PLEASE NOTE: Returns will not be accepted on bespoke items due to sizing errors made by the customer, or damage caused by the customer. Photos are retained before items are sent and all designs are double checked to make sure they are in top condition.
- Clothing sizing can not be adjusted once an item is finished so please double check your measurements for all clothing commissions before sending them to me.
Refunds, full or part, will only be given at the discretion of the seller.
PLEASE NOTE....My items are made to the highest standard and the upmost care is put in to their creation. Please take this in to consideration when placing an order. I work very hard to bring you a top product at a great price!
MAKING A COMPLAINT
Should you ever have cause to make a complaint, RockaPoodle will respond within five working days, if not sooner!
CONSUMER PROTECTION
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days, starting the day after receipt of the goods. This is your cooling off period. You do not need to return the goods within this period for you to secure a refund. A refund will be given with in 30 days of cancellation, irrespective of whether the goods have been returned at this stage. If the goods have not been returned, RockaPoodle will make a charge for collection and deduct this from the refund. This is the only charge that will be taken from the customer. Please be considerate if you choose to cancel an order. My items are bespoke so if you do cancel and I have already purchased your fabric and started making your item, this costs me financially!!!!!
DATA / PERSONAL DETAILS
RockaPoodle is a registered data user under the Data Protection Act. Please visit ICO for more information.
RockaPoodle will always do it's best to keep your personal details as safe as possible, and asks that you do the same in return.
RockaPoodle will never share your personal information with external companies, or retain a customers personal information for longer than necessary.
The only information we collect is: the customers name, address, email and product requirements. Portrait and clothing commissions may require additional information to be submitted by the customer. Any information that the customer freely supplies will also be protected.
RockaPoodle will endeavour to take as much care as possible to keep all details of your order secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
RockaPoodle takes payments via Paypal, which is an external payment facility. Please visit www.paypal.com for more information about their data protection and policy.
Payment
BESPOKE CLOTHING CANCELLATION POLICY
- You may NOT cancel your order once I have ordered the fabric for your design! I normally order the fabric 24 hours after an order is placed.
Delivery
PLEASE SEE EACH LISTING TO CHECK CREATION TIME!!!
Your item will be beautifully packaged.
Items are sen't via a secure delivery method (1st class signed for UK deliveries) and I always retain proof of postage.
Delivery times in the UK normally take 2-3 days. Please note that if your item is bespoke, this is after your item has been handmade, which takes on average 3 weeks.
International deliveries vary but normally take between 10-21 days, depending on which country you live in. Occasionally postage can take longer, which is down to the postal service and also holiday seasons.
If you require a special for of delivery, please contact me.
Additional policies and FAQs
RockaPoodle (Rachel/RockaPoodle Ray) is a sole trader.
Rachel de Cock is solely responsible for the running, creation and designing of items and all administration at RockaPoodle.
The terms 'RockaPoodle’, 'We', 'Our' and 'I', refer to Rachel de Cock.