RockaPoodleShop

BESPOKE CLOTHING!
- Clothing commissions are made to measure. I will ask for your measurements as soon as an order is placed. If I do not received this information in 7-10 days, the dress will be made in standard UK size measurements( depending on what size you order).
- All listings state creation times.

BESPOKE CLOTHING CANCELLATION POLICY
- You may NOT cancel your order once I have ordered the fabric for your design! I normally order the fabric 24 hours after an order is placed.

RETURNS / EXCHANGES

- Masks cannot be returned, due to health reasons and the current pandemic. If there is a problem, please let me know asap. I am here to help.
- If you are not completely satisfied with your purchase, please contact RockaPoodle as soon as possible.
- The item/s must be returned to us in their original condition within 14 days of receipt. We will issue a full refund on receipt.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, and is registered so that there is proof.
- The buyer is responsible for covering the postage costs when returning an item.
PLEASE NOTE: Returns will not be accepted on bespoke items due to sizing errors made by the customer, or damage caused by the customer. Photos are retained before items are sent and all designs are double checked to make sure they are in top condition.
- Clothing sizing can not be adjusted once an item is finished so please double check your measurements for all clothing commissions before sending them to me.

Refunds, full or part, will only be given at the discretion of the seller.

PLEASE NOTE....My items are made to the highest standard and the upmost care is put in to their creation. Please take this in to consideration when placing an order. I work very hard to bring you a top product at a great price!


MAKING A COMPLAINT

Should you ever have cause to make a complaint, RockaPoodle will respond within five working days, if not sooner!




CONSUMER PROTECTION

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days, starting the day after receipt of the goods. This is your cooling off period. You do not need to return the goods within this period for you to secure a refund. A refund will be given with in 30 days of cancellation, irrespective of whether the goods have been returned at this stage. If the goods have not been returned, RockaPoodle will make a charge for collection and deduct this from the refund. This is the only charge that will be taken from the customer. Please be considerate if you choose to cancel an order. My items are bespoke so if you do cancel and I have already purchased your fabric and started making your item, this costs me financially!!!!!


DATA / PERSONAL DETAILS
RockaPoodle is a registered data user under the Data Protection Act. Please visit ICO for more information.
RockaPoodle will always do it's best to keep your personal details as safe as possible, and asks that you do the same in return.
RockaPoodle will never share your personal information with external companies, or retain a customers personal information for longer than necessary.
The only information we collect is: the customers name, address, email and product requirements. Portrait and clothing commissions may require additional information to be submitted by the customer. Any information that the customer freely supplies will also be protected.
RockaPoodle will endeavour to take as much care as possible to keep all details of your order secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
RockaPoodle takes payments via Paypal, which is an external payment facility. Please visit www.paypal.com for more information about their data protection and policy.

- Payment is via paypal.

BESPOKE CLOTHING CANCELLATION POLICY
- You may NOT cancel your order once I have ordered the fabric for your design! I normally order the fabric 24 hours after an order is placed.

ATTENTION INTERNATIONAL BUYERS: The buyer is responsible for custom clearance, and any additional taxes and VAT charges in their own country.

PLEASE SEE EACH LISTING TO CHECK CREATION TIME!!!
MASKS CANNOT BE RETURNED, DUE TO THE NATURE OF THE PRODUCT!!!! Please contact me asap if you have any issues. I am here to help!

Your item will be beautifully packaged.
Items are sen't via a secure delivery method (1st class signed for UK deliveries) and I always retain proof of postage.
Delivery times in the UK normally take 2-3 days. Please note that if your item is bespoke, this is after your item has been handmade, which takes on average 3 weeks(bespoke dresses, tops, skirts), 3 days for masks.
International deliveries vary but normally take between 10-21 days, depending on which country you live in. Occasionally postage can take longer, which is down to the postal service and also holiday seasons.

If you require a special for of delivery, please contact me.

RockaPoodle is owned by Rachel de Cock
RockaPoodle (Rachel/RockaPoodle Ray) is a sole trader.
Rachel de Cock is solely responsible for the running, creation and designing of items and all administration at RockaPoodle.
The terms 'RockaPoodle’, 'We', 'Our' and 'I', refer to Rachel de Cock.