RoseBayJewellery

If you have any concerns or problems, do please contact me before giving negative reviews or attempting to return the item. This way we can work together to find an agreeable conclusion.

Problems should be notified within 14 days of delivery, and should a return be necessary, refunds will be given once I have received the item back in its original condition. Buyer is responsible for the cost of returning the item and refunds will cover purchase price but not shipping fees. Please make sure that the address you have given for your order is the correct one. I do not refund when the seller provides an incorrect address unless the item returns to me in the same condition it went out.

As soon as payment has been received via direct checkout, paypal or gift card, my aim is to send your order within three working days. However, I always try to send as quickly as possible.

I am based in the UK and use Royal Mail for deliveries:

UK orders will be sent by 1st class or parcel service.
Overseas orders will be sent standard airmail and can take 3-4 weeks for delivery, possibly longer at busy times of year or when held up by customs, weather, or other problems that are out of my control.

Please note these are not tracked services, as this would add quite a bit to your order.


Customers are responsible for any customs fees, import taxes and duties that may apply .Please ensure that you have the correct address for delivery.

I, RoseBayJewellery, am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are :- With Etsy to comply with my obligations. With delivery companies to fulfil your order. To comply with legal or tax obligations. I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support@Etsy. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.