SaffronRoseDesigns

Unique Custom Silhouette Photo Collages

Ipswich, England On Etsy since 2015

4,032 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

SaffronRoseDesigns

Unique Custom Silhouette Photo Collages

Ipswich, England | 4,032 Sales

Announcement    *** DECEMBER 4th - LAST DATE FOR CHRISTMAS ORDERS ***

Welcome to my store. I pride myself on excellent customer service and creating beautiful and meaningful works of art with your photographs. Please enjoy looking around if you have any questions or are interested in something customised just for you please let me know.

Announcement

Last updated on 02 Dec, 2020

*** DECEMBER 4th - LAST DATE FOR CHRISTMAS ORDERS ***

Welcome to my store. I pride myself on excellent customer service and creating beautiful and meaningful works of art with your photographs. Please enjoy looking around if you have any questions or are interested in something customised just for you please let me know.

Items

4032 Sales
 
Emma Jackson

Contact shop owner

Emma Jackson

Reviews

Average item review
5 out of 5 stars
(615)

About SaffronRoseDesigns

Sales 4,032
On Etsy since 2015

Shop members

  • Emma Jackson

    Owner, Designer

Production partners

  • Professional Framing Company

    United States

    Not being able to insure glass for international shipping I partnered with an expert framing company to deliver a high quality finish to my artwork for my US customers. Each mat and frame is custom built for my collage prints, no detail is overlooked and the finished quality is exceptional.

  • Professional Printing Partner for US Customers

    United States

    I use a professional printing partner based in the US to ensure that I can deliver exception quality prints to both my US and Canadian customers promptly and efficiently.

Shop policies

Last updated on 07 September, 2019
Thank you for stopping by at my store. Here at Saffron Rose Designs I create beautiful works of arts to display your most treasured photographs.

Every item is designed by me which means I can focus on producing a high quality product and offer superior customer service. I love to make custom items so please let me know you ideas and if you have questions at all please let me know.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
  • Items on sale
Returns and exchange details
Because this is custom artwork, all sales are final. Thank you for understanding

However rest assured that I pride myself on customer satisfaction, I want you to love your creation. So included in the purchase of your collage are up to three minor amendments should you feel changes are needed. For instance, wording and font changes or perhaps you have changed your mind on photo choices, and would like to swap a different one into the collage. I will work with you to ensure you are happy with your finished product. Please be aware that every collage is designed around the number of photos I receive so adding or removing photos once the design is completed is not always possible.

Significant and extensive additional amendments once you have had the three free changes will be charged at my hourly graphic design rate which is £20.

Please note that changing your silhouette is considered a complete redesign not an edit and would have to be charged as a new order. Any custom silhouettes are always provided for approval before any design work is commenced.

For physical printed products I offer a full replacement if damage occurs during shipping. Damage must be notified to me within 7 days of receipt, with accompanying photos of the packaging and the damage caused. If 7 days have gone by since your purchase, unfortunately I can’t offer you a replacement.

Please note I do not ship framed items outside of the UK because I can not insure picture frame glass against damages. I do however work with a partner framer to enable me to provide custom framed artwork to customers based in the USA.

I do not offer refunds on physical products under any circumstances due to the custom nature of my work.

Please note that if a Rush order is purchased the Rush fee is non-refundable. This is because I will have held a space for you in my schedule potentially turning away other orders so that I can prioritise yours.
Payment
Payment is due at the time of checkout. We accept Credit Cards, PayPal, and Etsy Gift Cards.
Delivery
My artwork is made to order, and generally takes 2-3weeks to complete. If you have a tight deadline to meet please do let me know prior to check out. I endeavour to meet all quick turnaround orders where possible and if able I will offer a rush service for an additional fee on all designs.

I do offer a standard 'rush' option on my 2 digit number and heart collages to meet deadlines for birthdays etc, this is due to the need to work outside of my normal hours such as weekend hours or late night hours to meet your deadline.

I deliver all my artwork digitally using a web transfer service wetransfer.com. You will receive a notification email with a link for you to download your high resolution image.

I am only able to guarantee the dispatch by dates, the amount of time shipping takes is out of my hands so I can not guarantee delivery times. I offer expedited shipping options on my listings so if you are in hurry please add those to your purchase.
Additional policies and FAQs
FAQ

Sending photos
Please submit your photo(s) in .jpg format via wetransfer.com using my email emma [!at] saffronrosedesigns.com. This website is secure, straightforward and free to use. You can transfer up to 2GB of files in one simple transfer.
All photos must be sent to me digitally.

Photos must be sent to me within 4 weeks. After 4 weeks if I have not received your photos I will issue you with a redeemable coupon code valid for 12 months and mark your order as completed. You will then be able to contact me anytime within 12months to complete your design. This gives you time to organise your photos and prevents me from being penalised by Etsy for having overdue orders.

Photo Quality
The resolution should be 300 dpi or higher to achieve the best results. I cannot be responsible for the print quality of low resolution photos. However it is sometimes possible to use photos from social media platforms because they do not have to be large within the collage itself. I will not usually advise on any quality issues unless it is because they are too small or extremely blurred or grainy. This is because I am often dealing with older photos and the only photos available. Please ensure you are happy with the quality of your photos before sending them for inclusion.

Photo Quantity
In each listing I state the recommended amount of photos for each collage. This is the recommended amount for the design, significantly increasing the number will make your photos a lot smaller within the collage and depending on the number of photos could incur an additional cost. If I create a collage proof using a higher number of photos, than my suggested limit, at your request and you change your mind, you will have to repurchase for me to remake the collage with less photos. The remake would be subject to my standard turnaround time of 2-3 weeks.

The number of photos a collage can contain is also not guaranteed, a range is offered for this reason. Everyones set of photos is different, varying by number of landscape and portrait images as well as the content of the images themselves.

Photo Corrections
I always carry out basic edits on each photo for your collage, cropping any white or black borders, removing red eye, colour correction and lightening dark photos. I can not however improve resolution, graininess or fuzzy out of focus photos. Photos should be sent to me individually, if multiple images are sent on one page or pages then there may be an additional charge for time spent cropping and organising your image files.

Photo Copyright
It is illegal for me to use images that are copyrighted without the permission of the photographer or company that holds the copyright. By submitting photos you agree to take full responsibility for any misuse of copyrighted images and agree that I will not be held liable for any misuse of copyrighted images.

Collage Creation
I do not use templates or any automatic collage creating software to create my collages, every photo is positioned by me in Adobe photoshop. I look carefully at each photo to consider where best it will work within the shape of your collage. This means that I can ensure that no faces are covered or cut off by the edge of the shape.

Due to the way I work requests to position photographs chronologically or via any limiting factor will limit the number of photos a collage can contain and reduce my ability to offer you my very best design work. Very specific requests for the positioning of photos is considered custom work and may incur an additional charge for the cost of your collage design.

Collage Proof
Your completed proof will be sent to you within 2-3weeks from receipt of your photographs. The proof will be sent to you via Etsy conversations so please do ensure that you check these regularly for updates. Any edits to your proof must be requested within 7 days otherwise your proof will be considered approved and the final artwork dispatched to complete the transaction.

Collage Printing
Your digital file can be printed online or at a print store. I recommend you always ask for a colour proof when printing any files at your local print shop. Colours can vary between monitors and even from printer to printer. I cannot be held responsible for colours or images that do not print the way you expected them to.

All of my collages are produced on photoshop and are embedded with an sRGB colour profile I can if requested embed your image with a CMYK colour profile at no extra cost if requested.

If your question isn't answered here please do not hesitate to send me a message.
Privacy
Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment method, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for custom wording for your design, for example), if you contact me directly.

Why I Need Your Information and How I Use It


I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as printing and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 3 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Emma Jackson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at emma [!at] saffronrosedesigns.com Alternately, you may mail me at:
Emma Jackson, 2 Hancocks Close, Leiston, IP16 4LD, UK

More information

Last updated on 01 Jun, 2017
Frequently asked questions
How do I send my photos?

It couldn't be easier to send me your photos.
I use a file transfer service called WeTransfer.
This website is secure, straightforward and free to use. You can transfer up to 2GB of files in one simple transfer.
All you need to do is go to WeTransfer.com, and then follow the simple onscreen instructions. You add my email address (emma@saffronrosedesigns.com) your email address, and upload your photos.

All photos must be sent to me digitally.

I cannot accept photos in the mail.

How long will it take to create my design?

My artwork is made to order, and generally takes around 10 days, but allow 2-3weeks to complete in peak periods. If you have a tight deadline to meet please do let me know prior to check out. I endeavour to meet all quick turnaround orders where possible and I do not normally charge additional 'rush' fees for this service. I do offer a 'rush' option and additional fee on my number collages to meet deadlines for birthdays etc, this is due to the need to work outside of my normal hours such as weekend hours or late night hours to meet your deadline.

How many photos should I send?

In each listing I state the recommended amount of photos for each collage. This is the recommended amount for the design, significantly increasing the number in the design will make your photos a lot smaller within the collage. If you send significantly more pictures than the recommended amount, I reserve the right to select the pictures that best fit the design. Please let me know if there are 'must have' pictures, so I can make sure I include them.

If I create a collage proof using a higher number of photos, than my suggested limit, at your request and you then change your mind,you will have to repurchase for me to remake the collage with less photos. The remake would be subject to my standard turnaround time of 2-3 weeks.

Do I get to see a proof of my design?

Yes of course.
Your completed proof will be sent to you within 2-3 weeks from receipt of your photographs. The proof will be sent to you via Etsy conversations so please do ensure that you check these regularly for updates. Any edits to your proof must be requested within 7 days otherwise your proof will be considered approved and the final artwork dispatched to complete the transaction. I will carry out 3 minor edits free of charge. Minor edits would be such things as amending fonts, wording used or it's placement and swapping one or two photos. Once a design is completed it is not always possible to add in additional photos so please take care to send all of those you want included.

I want my photos arranged in a specific way?

Due to the way I work, requests to position photographs chronologically or via any limiting factor will limit the number of photos a collage can contain and reduce my ability to offer you my very best design work. Very specific requests for the positioning of photos is considered custom work and may incur an additional charge for the cost of your collage design.

Can I change the wording?

Of course you can, your collage is your own unique memory.
Whether commemorating a birthday, occasion or remembering a lost friend. The name, dates, a line or two of text, is completely bespoke and I am happy to help create your own personalised gift.

Please be aware that complete verses, poems or longer texts will have an impact on the final design, and you may need to consider the aspect of your image to accommodate this.

I am happy to assist if you want more advice or information on this.

Will I receive a physical print?

I deliver all my artwork digitally using a web transfer service wetransfer.com. You will receive a notification email with a link for you to download your high resolution image.

I offer mounted and unmounted fine art prints internationally and framed fine art prints to UK customers. If you look at my add on items you will find the physical products listed here.

https://www.etsy.com/uk/shop/SaffronRoseDesigns?ref=hdr_shop_menu§ion_id=18263009

If I purchase a physical print product, do these come from a home printer?

No, home printed items are notorious for fading and discolouration.

I offer mounted and unmounted fine art prints internationally and framed fine art prints to UK customers. If you look at my add on items you will find the physical products listed there. I offer my customers a high quality professionally printed and hand framed product. All my prints are printed onto archival quality acid free cotton based fine art paper & using pigment ink these prints have a life expectancy of 75 years+

I don't see the design that I want...

Every item sold in my store is designed by me which means I can focus on producing a high quality product and offer superior customer service.
I love to make custom items so please let me know your ideas and if you have questions at all please let me know.

Seller details