SarahBenning

All items are made to order so variations in fabric and colour may occur. I'm sure you will be delighted with your purchase, but if for any reason you are not, please contact me.

I accept payment via PayPal. Please make payment within 3 days.

When paying by PayPal, please ensure your address is the correct one. I use recycled packaging where possible and the method of shipping is via Royal Mail unless the items are too large in which I sometimes use My Hermes. Once posted I cannot be held responsible if an item gets lost in transit. I always obtain proof of postage and should an item be lost, then I will submit a claim to Royal Mail on your behalf. Royal Mail do not consider anything lost until 15 working days have passed since the item was posted.

This Privacy Policy describes how and when I collect and use the information you share when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Looking after the personal information you share with me is of utmost important to me, and I want you to be confident that your personal data is kept safely and securely. I retain your personal information only for as long as necessary. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for approximately 6 years

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
•Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me.
•Change or delete. You may also have rights to change or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Sarah Benning, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sarah [!at] theblueberrypatch.co.uk