SheRocksJewellery

I accept Paypal, the item will only be SOLD when payment has cleared, so please pay for your item promptly.

Paying by credit card?
Here's a quick run-through of how to purchase items from my shop
a) add the item(s) to your cart
b) click the checkout button
c) enter your shipping information
d) select “ Pay with PayPal” as your payment method – even if you don’t have a PayPal account and want to use a credit card

You will be taken to a PayPal page for that purchase. It may prompt you to sign up for a PayPal account – but you do not need to. If you do not want to sign up for a PayPal account, scroll down and you will see the option to pay with a credit card or a bank account. After payment, you will be redirected to your purchase order.

PACKAGING:
All our necklaces, bracelets and earrings come in a pretty gift box or gift pouch, this is listed in the description.
The items that come standard in a gift pouch can be upgraded to a gift box at checkout also.

I will aim to make and send your jewellery according to the dispatch times set in the listing, usually 1-3 days.

The ESTIMATED DELIVERY times are set by Etsy (not by us sellers) are an optimistic ESTIMATE, delivery may take longer especially now in the COOVID times, so please may I ask for your understanding and patience.

FOR MORE REALISTIC SHIPPING TIMES PLEASE READ BELOW:

Please note I am based in the United Kingdom, and only deliver to the UK and use Royal Mail.

1) Standard 1st class post with Royal mail will usually arrives within 1-7 Days, but these are NOT GUARANTEED DELIVERY DATES, so may take longer, if you choose this option, this is NOT TRACKABLE AND NOT COMPENSATED IF LOST;

2) Recorded 1st class post with Royal mail will usually arrive in a couple of Days BUT these again are NOT GUARANTEED DELIVERY DATES, but will be COMPENSATED IF LOST, and they ARE TRACKABLE d and will need to be signed on delivery.

3)SPECIAL DELIVERY AT CHECKOUT, these will arrive within 1 day AFTER MY DISPATCH TIME, as the jewellery still needs to be made for you, so please allow 1-3 days for making the jewellery before dispatch, and will be TRACKABLE, COMPENSATED and have a GUARANTEED DELIVERY date.
IF YOU NEED IT MORE URGENTLY, PLEASE CONTACT ME FIRST BEFORE PLACING YOUR ORDER TO SEE IF IT CAN BE DISPATCHED FASTER.

I hope you will be pleased when your item arrives, and if you are please leave me some feedback, if there is a problem, please do get in touch with me first, to see if I can solve it for you.

Thank you and Kind regards,
Nancy Laverge

My items have featured in many Bridal magazines and other magazines including Glamour Magazine; and also in the TV Programmes "Don't tell the bride" ,"Come Dine with me" and "Eastenders".

GDPR PRIVACY POLICY:
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1) Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2) Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3) Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. When a customer requests for a courier service I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.
5)Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6) Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Nancy Laverge, am the data controller of your personal information. If you have any questions or concerns, preferably convo me on Etsy which will get the fastest response, or alternatively you may contact me at info [!at] she-rocks.co.uk.