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SheffieldMugCo

Personalised, unique mugs, coasters, bags & more!

Sheffield, England
1,133 Sales

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

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SheffieldMugCo is taking a short break

Note from shop owner The shop is closed til at least 12 April now

Note from shop owner

Last updated on 04 Aug, 2022

The shop is closed til at least 12 April now

Rob Duffin

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Rob Duffin

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About SheffieldMugCo

Sales 1,133
On Etsy since 2014

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Personalised, unique mugs, coasters, bottler openers & more!

Having spent some 20+ years working in web design and management, and then project management, my job disappeared over the Pennines to Manchester. I didn't want to spend half my life commuting and missing my children grow up, so I took redundancy.

After a few months of job hunting in the midst of a recession, I found myself doodling and thinking of a way to promote the local shops in the area of Sheffield where I live, whilst attempting to earn some money myself. I came up with a typographical design interspersed with some of the shop logos and with the support of the local shopkeepers looked to get a mug printed. After trying a number of different options, none of them were good. I was on the verge of giving up. My local fruit and veg shop owner was the man who convinced my to continue – he offered to lend me the money to buy the equipment to get started! - and six months after that initial idea the first mugs were available for sale in the local shops. Somehow I'd become a mug designer.

Mugs eventually led on to coasters, bottle openers, posters, bags and more. I still have a love of typographical designs and many of my designs are now influenced by Sheffield and its heritage.

As well as my own designs you can see here in my Etsy shop I also work with some fantastic companies and artists to print mugs and more for them – if you'd like to know more, please get in touch.

In August 2018 I bought a small gift shop called The Walkley Press in Sheffield where you can find a range of the gifts I design and print - see: walkleypress.co.uk

I'm was the Captain of the Sheffield Sellers on Etsy team for a couple of years, a fantastic team of 500+ different artists, designers and makers from the Sheffield City Region, producing an amazing range of different products, who also sell them here on Etsy too.

Shop members

  • Rob Duffin

    Owner, Designer, Creator

Production partners

  • Commerical Printer

    Manchester, England

    Screen printing of the bus blind to my design and specification.

Shop policies

Last updated on 30 April, 2022
Welcome to my shop, I hope you find something you like here.

I create my own designs or use images under licence and transfer them myself to mugs and other products via a sublimation process. The mugs are dishwasher and microwave safe. Each item is produced to order.

I hope you see something you like here, but if you have your own design or something different in mind please contact me for more information.

Please note, I'm no longer selling overseas due to the increased work and ever increasing costs - this includes Northern Ireland. Any order received from Northern Ireland will be cancelled.

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I hope you love your purchase, but if there are any problems with it please get in touch with me to resolve it. I package my items securely prior to despatch and they are fully tracked within the UK. Should any item fail to arrive or arrive damaged, please contact me for a replacement or refund.

*** Please allow up to 4 weeks for overseas packages to arrive - yes I know that's ages, but occasionally it can take that long overseas :( ***
Payment
I accept Paypal and Etsy payments.
Delivery
I do not keep a huge amount of stock, most items are made to order and send items as soon as they are ready, usually this is within three working days but occasionally life intervenes and things take a little longer - if there's going to be a serious delay I will tell you. I send my items via courier within the UK which usually takes two/three working days after posting. If you need your order by a specific date, please tell me and I will try my best to get it to you by then.

You can upgrade your shipping to Special Delivery for overnight delivery - please note, this only guarantees delivery the next day after posting NOT for the product to be made. Whilst I will try to get any items upgraded to special delivery out the same day, it's not always possible. Special Delivery is for items sent within the UK only.

You are also welcome to collect your mugs - please contact me for details.
Additional policies and FAQs
Where items include personalised text it is only possible to refund purchases that are missing or damaged. I use the text you supply so please double check any message you wish to add to your item.
Privacy
AKA that bit you're not going to read.

Essentially, I do take your privacy very seriously and only use it process your order, your personal information is retained for legal purposes and I do not share it with anyone other than those necessary to process and deliver your order. But if you'd like more detail, read on.

To process your orders through Etsy I receive your order details, name, address and (currently) email address, and sometimes the name and delivery address of someone else if you are ordering it to be sent elsewhere. I primarily contact you through Etsy, but very occasionally will try to reach you via email if I need to get in touch with you and you have not responded via Etsy.

Once the order has gone I still have access to your order via Etsy, but the only time I'm going to even look at it again is if something goes wrong with the order.

I need this info as without it, you're not getting sent your order. I also use your personal information to post your item whether via courier or the Royal Mail so may share your name and address with them to be able to deliver your item. I also need to keep it for legal (i.e. tax) reasons and will do so for 7 years, or as long as Etsy decides it will stay on my account. The information will be stored here on Etsy, unless I am required to download it for legal reasons. If I could delete your order info, there's always a chance Etsy may retain it so you should (but probably won't) have a look at their privacy policy:

https://www.etsy.com/uk/legal/privacy

You of course have the right for your personal information and can do so by contacting me through the shop, and then I'll send you your name, address, email address and details of what you ordered and any conversations that may have taken place, as that is all the information I have and you will probably have this info already.

I do constantly review my privacy policy and will post the most up to date version here.

23 May 2018

More information

Last updated on 11 Aug, 2018
Seller details