Shopimaginaryforest

At Imaginary Forest, we respect your privacy and are committed to protecting your personal information. This policy explains how customer information may be collected, used, and protected when you place an order or contact our shop through Etsy.
Information We Receive
When you place an order through Etsy, we may receive limited information needed to fulfill your purchase, including:
Your name, shipping address, email address, order details, and any message you send through Etsy.
We do not receive or store your full payment information. Payment processing is handled securely by Etsy and/or Etsy’s payment partners.
How We Use Your Information
We use your information only for legitimate shop-related purposes, including:
Processing and fulfilling your order
Communicating with you about your purchase
Providing customer support
Resolving order issues, shipping concerns, damaged items, or replacement requests
Keeping basic business records as required by law or tax obligations
Improving our shop, listings, and customer experience
Production and Shipping Partners
Some items in our shop are made to order and fulfilled through trusted production partners, including Printify and its print providers.
To complete your order, necessary information such as your name, shipping address, and order details may be shared with our production and shipping partners solely for the purpose of producing and delivering your item.
These partners are only provided the information required to complete your order.
Etsy Platform
Because our shop operates through Etsy, your use of Etsy is also governed by Etsy’s own privacy policy and terms. Etsy may collect, process, and store information separately from our shop.
Messages and Communication
If you contact us through Etsy messages, we will use the information you provide only to respond to your question, help with your order, or provide customer service.
We will not use Etsy messages to send unrelated marketing unless you have clearly opted in where required.
Information Sharing
We do not sell, rent, or trade your personal information.
We only share customer information when necessary to:
Fulfill your order
Comply with legal obligations
Resolve disputes or protect our rights
Work with Etsy, Printify, shipping carriers, or payment processors as needed for order completion
Data Retention
We keep order-related information only as long as necessary for business, tax, legal, accounting, customer service, and recordkeeping purposes.
Order details may also remain available through Etsy according to Etsy’s own data retention policies.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of certain data.
Because Etsy controls much of the customer account and payment data, some privacy requests may need to be directed to Etsy directly. However, you may contact our shop through Etsy messages with any privacy-related questions about information we may have access to.
Children’s Privacy
Our products are intended for family-friendly audiences, but purchases must be made by adults or by users authorized to purchase through Etsy. We do not knowingly collect personal information directly from children.
Security
We take reasonable steps to protect customer information and only access order details when needed for shop operations, fulfillment, or customer service. Etsy provides the main secure platform for transactions and payment processing.
Contact
For privacy-related questions about our shop, please contact us through Etsy messages.

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