Announcement Skein Heroine is now closed
Skein Heroine is now closed
5 out of 5 stars
Lovely yarn and arrived quickly. Thank you.
Jools on 13 Mar, 20215 out of 5 stars
Beautiful yarn, lovely colours. Thank you
Rachel on 06 Mar, 20215 out of 5 stars
Beautiful wool! Can’t wait to use it!
FlowerOfScotland65 on 05 Mar, 20215 out of 5 stars
Simply beautiful yarn is all I can say. So so pretty. Thank you.
Jo on 04 Mar, 20215 out of 5 stars
I don't normally do pinks but this called to me and I'm glad I ordered it as it's so beautiful. I haven't got anything planned for it yet so I think I'll just look at lovingly for a while.
Camilla on 03 Mar, 20215 out of 5 stars
Thanks for sending so rapidly, such a lovely colour.
Nat on 02 Mar, 20215 out of 5 stars
Beautiful as always! Quick delivery too!
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
The yarn doesn't look the same colour as it did on the website. Can I return it?
Whilst we strive to match the colour possible, we can't control how your computer displays it. So unless we have sent you the wrong colour, if you choose to return it we will refund you on the basis that you have changed your mind, not that there is a fault with the yarn.
How fast will I get my delivery?
If you are ordering a sweater quantity of yarn, we always dye these in a single dyelot to make sure you get a good colour match across all the skeins, so you’ll need to allow us a few days to dye the yarn and get it dry before it’s sent out to you. We will let you know when it’s been posted so you know when to start stalking your postman. For all other yarn we aim to post within 48 hours of your order. If for any reason postage will be delayed (for example, if we are holiday or away at a yarn show) we’ll put a note in the shop so you can see before you order.
I liked the colour in the skein but now it is balled up I don't like it. Can I return it?
Sorry but because yarn may be stretched by balling or damaged in other ways, once you have taken the ties off the skein, unless the yarn is faulty, you cannot return it to us.
Can I machine wash the garments made from your yarn?
If a yarn is described as super wash, theoretically it can be machine washed at 30 degrees. However, because those hand knitted items are so precious, we recommend gentle hand washing in cool water. I have a page on my blog at www.skeinheroine.com detailing my recommended method for washing naturally dyed wool. This can be found in the drop down menu.
How much yarn will I need?
That depends on the pattern. The best way to gauge is to check how many metres of yarn you need and then buy that meterage in the same weight. So if, for example, the pattern says you need 1100m of 4ply, and a skein of our yarn measures 400m , you should buy at least 3 skeins to ensure you have enough.
Can I order a specific colour?
We don’t currently offer a custom dye service but if we’ve previously stocked a colourway you loved but you didn’t buy when it was in stock, or we don’t have enough in stock currently for your project, please do email us and we will see what we can do to help.
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