SmilingTag

Due to the nature of the custom orders, we will not be able to offer refund or exchange. Kindly ensure that you have provided accurate information to us when placing your order. Thank you :)

Shipping fees are non refundable.

KINDLY READ OUR SHIPPING POLICY BEFORE PLACING YOUR ORDER.

We accept payment by Credit/Debit Cards or Paypal

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you encounter any issues, do drop us an email at smilingtag [!at] gmail.com

NOTE: COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. As a result, airlines have reduced international services, leading to a reduction in air freight capacity and frequency to all international destinations. Shipping delays may be expected. Thank you for your kind understanding.

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· P H Y S I C A L · P R O D U C T · O R D E R ·
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[ ------- STANDARD SHIPPING TURNAROUND ------- ]

Design Proof (for personalized tags only) : 1 - 2 business days
Production (after approval of proof) : 3 - 5 business days
Standard Airmail International Shipping from Singapore : Typically 3 weeks depending on custom clearance and local delivery network speed.


[ ---- RUSH ORDER UPGRADE ---- ]

Please select one of the following shipping options during checkout for rush orders.

1. Rush Order + Express Shipping [US/CA/AU/NZ/ASIA]
Rush Order Production : 2 - 4 business days
Express International Shipping : 6 - 14 business days depending on custom clearance

2. Rush Order + Express Shipping [Europe]
Rush Order Production : 2 - 4 business days
Express International Shipping : 8 - 14 business days depending on custom clearance

3. Rush Order + Priority Shipping
Rush Order Production : 2 - 3 business days
Priority International Shipping : 4 - 12 business days depending on custom clearance and destination

Priority Shipping Destinations:
Australia, Austria, Bangladesh, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Pakistan, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam

The shipping time is an estimation only. The actual time of delivery is subjected to transshipping time.

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Delivery times are only estimates and may/ may not be the actual delivery standard experienced.

Any delay at the destination countries is beyond the control of Singapore Post.

Our business days : Monday - Friday

If you have not received your package after 6 weeks, please contact us and we'll investigate.

Packages will be sent when payments have cleared.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

We ship to the address shown on your ETSY purchase so please make sure the address is correct. It is the buyer's responsibility to contact us if you would like to ship to another address. Please do so immediately after your purchase (within 1 hour of purchase).

INTERNATIONAL ORDERS: The post office does not consider the item lost until after 6 - 8 weeks, so I will not be able to assist with replacement until then. Kindly note that we are not able to refund due to any delay in shipment by the postal service.

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· D I G I T A L · P R O D U C T · O R D E R ·
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[ ------------ Standard Turnaround ------------ ]

First proof : 3 - 5 business days
Revision (if any) : 1 - 2 business days
Final high resolution PDF : 2 business days

[ -------- Rush Order Priority Upgrade -------- ]

First proof : 1 - 2 business days
Revision (if any) : 1 business days
Final high resolution PDF : 1 business days

Please purchase the following listing for rush order upgrade:
https://www.etsy.com/listing/459084328/add-on-rush-order-upgrade-for-digital


Our business days : Monday - Friday


[ ---------- DESIGN CUSTOMIZATION ---------- ]

For customization of card layout, font, graphics, color to the design, kindly purchase the required add-on for the upgrade.

https://www.etsy.com/sg-en/shop/SmilingTag?section_id=19473446

Please feel free to convo me if you are unsure of which add-on to purchase.


[ ---------- CROPMARKS AND BLEED ---------- ]

Our printable PDF file includes a thin grey border line around the design for trimming.

If you are using professional help for trimming of the printable cards, bleed and cropmarks may be required. Please check with the printer shop on their requirement for the trimming format.

For addition of bleed and cropmarks into the PDF file, kindly purchase the following add-on for this customization:

https://www.etsy.com/listing/472366317/add-on-bleeds-crop-marks-customization

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* * All printable are for personal use only and cannot be resold or redistributed. * *

« - - - - - Digital Proof - - - - - »

Digital proof will be provided upon request in the note to seller.
Up to three free revisions are included in your purchase. Revisions does not include major design change request. Additional proof may incur extra charges.


« - - - Note for Time Sensitive Order - - - »

Q: What is the difference between normal and registered mail?

Unlike normal mail, registered article service offers proof of delivery, doorstep delivery and limited tracking features.


« - - - - Color Disclaimer - - - - »

Due to monitor calibration, the colors on the listing image and digital proof as viewed on your computer vary from monitor to monitor. The colors may appear slightly different in print and we cannot guarantee an exact color match when printed.


« - - - - - - Copyrights - - - - - - »

All design artwork © SmilingTag.
Copyright and reproduction rights do not transfer with the sale of any of my product.

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