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Kirstyanne Ross

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Kirstyanne Ross

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    Shop policies

    Last updated on 14 August, 2014
    Snugglebugz Terms and Conditions.

    We supply hand made goods for babies and toddlers. These items vary in type but are all made from scratch by us.

    Accepted payment methods

    Returns and exchanges
    Refund/Return Policy

    Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge.

    If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

    Custom Made Items

    If an item is damaged during shipping, a replacement item will be sent free of charge.

    No refunds will be offered on a custom order due to the nature of the goods, as we are unable to offer these for resale to cover our cost.


    An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

    All payments are due upon receipt of order. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

    Payment can be made via credit/debit card through the Paypal website or using Paypal funds. I am happy to send you an invoice and you can pay securely and even without you details being saved if you prefer.
    Shipping Policies

    Goods will be shipped within 10 working days unless specified at time of order. Custom orders may take longer and you will be notified of timescales before payment is made.

    Shipping will be paid for by the buyer via Royal Mail or a selected courier service in the amount agreed upon by the seller (to cover the weight of the parcel) at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.

    Shipping costs may vary and could double if shipping internationally.

    If an item is damaged during shipping, seller will not be held responsible.
    Additional policies and FAQs

    Any complaints about items or may be sent to snugglebugz [!at] There is no guarantee of a resolution. Each case will be looked at individually.

    These terms and conditions are subject to change.