Privacy Policy - how and when I collect, use, and share information when you buy from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Please read the Etsy Privacy Policy to learn more about its privacy practices.

PERSONAL INFORMATION I COLLECT
To fulfil your order, you must provide me with information (which you authorise Etsy to provide to me), eg : your name, email address, postal address, payment information and details of the item you are ordering.
You may also provide me with additional personal information (for example any custom orders)

Why I Need and Use Your Information:
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time

To comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services;
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about customers is important and I share your personal information for limited reasons as follows:

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies.
I will share your personal information with these third parties, but only to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, address fraud, other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

Data Retention
I keep your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

All records are held securely on electronic devices with passwords. I have up to date and secure firewalls on all electronic devices and I hold any paper versions of your information for 12 months for tax return purposes.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You may have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me after providing your express consent to receive them.

In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Joanne Penney, am the data controller of your personal information. If you have any questions or concerns, you may contact me at
sales @ solstice-days.co.uk
Alternately, you may mail me at:

Downing Square, Penistone, Sheffield, S36 6AY