SoulSilver

Sally Sutherland Designs

Glasgow, Scotland | 7754 Sales

SoulSilver

Sally Sutherland Designs

Glasgow, Scotland 7754 Sales On Etsy since 2010

5 out of 5 stars (2899)
Sally Sutherland

Contact shop owner

Sally Sutherland

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Reviews

Average item review
5 out of 5 stars
(2899)
  • Lisa C. on 16 Jan, 2019

    5 out of 5 stars

    OMG - this lil cutie was worth waiting for - Adorable - Love all of Soul Silvers creations - truly magical artist - quality work - safe shipping - highly recommend :)

  • BrooklynWhimsy on 07 Jan, 2019

    5 out of 5 stars

    My second Lost Girl purchase - perfect for the winter season and as beautiful as the first (in a different way). I couldn't decide if I wanted to display her all the time or be able to wear her once in a while, hence I got it without the pendant upgrade. I am still waffling & wondering which would be better. :)

  • Kate Vesely on 02 Jan, 2019

    5 out of 5 stars

    This sweet little girl just arrived! I’m in love!

View all 2899 reviews

Updates

My new pebble collection has launched in the shop today!

Tagged in this photo

  • Pebble Necklace

    SoulSilver Sold

  • Lots of festive works :)

    Tagged in this photo

    Lovely things from the kiln this morning :)

    Tagged in this photo

  • Mini Witch Bead

    SoulSilver Sold

  • View all 4 updates

    About

    From tiny acorns...

    Soul Silver started as a hobby, I rediscovered my love of crafting when I became a stay at home Mum, it was essential that I carved out a little corner of my life for me, something that would work around the family but still keep them as the focus.
    A huge turning point was being invited to try lamp working for the first time by a friend. Four hours later I was hooked.
    I find glass work utterly absorbing, there is so much to learn I don't think I will ever stop finding something new to get excited about.
    Now my children are older and I am able to dedicate more time to my business, during school hours and in the evenings.
    I genuinely feel blessed to have something in my life that gives me the freedom to work for myself and a reason to wake up every single morning and look forward to my day.

    Shop members

    • Sally Sutherland

      Owner

      Hi! My name is Sally Sutherland, I am the creator of Soul Silver, I have been a crafter for most of my life, a jewellery maker for as long as I can remember and lamp worker since my children were born. I fill every role at Soul Silver.

    Shop policies

    Last updated on 20 May, 2018
    Welcome to Soul Silver, the creation of glass and silver artist Sally Sutherland.
    I am passionate about colour and storytelling something which I hope is clear throughout my work.

    Accepted payment methods

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Apple Pay
    • Klarna
    • Sofort
    • Ideal
    • Paypal
    • Gift cardAccepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns and exchanges
    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    I don't accept cancellations
    But please contact me if you have any problems with your order.
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalised orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Returns and exchange details
    
In the event that any order is incorrect, the customer must notify us within 14 (fourteen) days after delivery. I abide by the Distance Selling Regulations (DSR). If I have made a mistake or if the product is faulty or damaged, the product shall be returned to me at our cost (first class). Please obtain a free proof of posting from the Post Office and please ensure that the good are packaged adequately to protect against damage. We will send a replacement at our own cost.

    If you wish to return an item for any other reason (unwanted, not as you thought, changed your mind), In this circumstance, the customer agrees to pay for the postage to return the goods to us as per the DSR. This cost shall not be refunded. When returning the items, please obtain a free proof of posting from the Post Office and please ensure that the good are packaged adequately to protect against damage. Please ensure correct postage is paid - I will not pay the fee to obtain a package returned without correct postage.
    If a refund is due, the refund or a credit note will be processed within 14 days to the cost of the goods being returned.

    You are legally entitled to return this product for a full refund within 14 days of receipt of the item, refunds will be issued within 14 days of receipt of the return. I will refund the cost of return postage provided the cost is not greater than the standard first class shipping rate originally paid.

    You can complete and print a cancellation of sale form here: http://www.adviceguide.org.uk/wales/consumer_w/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/consumer_cancelling_a_distance_sale_order_e/cancelling_a_distance_sales_contract_goods.htm?button-to-stage=write

    although if you prefer I am happy for you to message me through etsy or email, I am legal obliged to provide you with this form.

    If you wish to return your items the address to send them to is:
    Sally Sutherland
    5 Flures Ave
    Erskine
    Renfrewshire
    PA9 7DE

    If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

    I do not offer refunds for personalised items, please ensure at the time of ordering is that all of the information you provide is accurate and correct.
The cooling off period and right to cancel do not cover contracts for goods made to your specification (custom-made).

    Refunds from cancelled sales that have not yet been shipped will be refunded within 5 to 7 working days from the date of cancellation.
    Payment
    Payment can be made by PayPal
    You must ensure that your personal details, including the address for delivery, are complete and accurate.
    We reserve the right to alter or withdraw products given on this website at any time. We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. You acknowledge that sometimes products may be withdrawn or discontinued. We shall make every effort to update the website at all times.

    Commissions and Personalised Items

    For commissions and personalised items please contact me to discuss your requirements.
    I do not offer refunds for personalised items, please ensure at the time of ordering is that all of the information you provide is accurate and correct.
The cooling off period and right to cancel do not cover contracts for goods made to your specification (custom-made).
    Shipping
    Delivery costs are clearly displayed before finalising your order. Delivery of the products shall take place at the delivery address entered on your order. I always use Royal Mail First Class Delivery.

    All International and European orders are sent First Class Airmail, if you require a trackable service please contact me for a price.
    We aim to ship within 24 hours of receipt of your order. Where this is not possible due to volume of orders, all orders will be shipped within 72 hours of receipt of the order and payment.



    The cost of the item, postage and packaging is clearly defined on each listing. Please be aware that if you are ordering from overseas, your item may be subject to additional customs taxes and charges, over which I have no control, and am not accountable for.
    Additional policies and FAQs
    I am happy to accept any custom orders, please contact me at soulsilversales [!at] aol.com for more information.
    Order details are kept safe and secure with password protection at all times. Email address and postal address are kept to allow processing of orders and retained for tax purposes in regulation with UK law. Details are not disclosed. In accordance with GDPR, Information is retained to enable the processing of your order, then archived to be kept as required for tax purposes. All information is security protected. It will not be used to contact you without prior consent. You are free to withdraw consent at any point and data processing will be paused if an objection is raised.
    PLEASE NOTE This Agreement is governed by and shall be construed in accordance with the laws of England. Insurance for international items is governed under UK law only. International buyers purchase at their own risk.
    Privacy
    Order details are kept safe and secure with password protection at all times. Email address and postal address are kept to allow processing of orders and retained for tax purposes in regulation with UK law. Details are not disclosed. In accordance with GDPR, Information is retained to enable the processing of your order, then archived to be kept as required for tax purposes. All information is security protected. It will not be used to contact you without prior consent. You are free to withdraw consent at any point and data processing will be paused if an objection is raised.

    More information

    Last updated on 15 Apr, 2016
    Seller details
    Sally Sutherland
    5 Flures Ave
    ERSKINE, Renfrewshire PA8 7DE
    United Kingdom