StephanieRossDesigns

Unique One of a Kind Gifts Art Jewellery Textiles Glass

London, England

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Stephanie Artist-Jeweller-Designer

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Stephanie Artist-Jeweller-Designer

Shop policies

Last updated on 26 November, 2014
Hello and welcome to Stephanie Ross Designs. This shop is the culmination of many years of collecting. It is a long nurtured and incubated outlet for my many years of creative collecting. This collection is a box of inspirations, of ideas, skills, materials and passions that I have been gathered over the years, in the hope and the desire that one day I would have the opportunity to sit down and make beautiful things that I hope in turn will inspire and give a little joy. Every piece is totally unique and individual, a one of a kind that can will never be reproduced,( apart from reproduction prints of course!)

Stephanie Ross Designs allows me the creative freedom to make beautiful things, with no limit to my imagination or the endless possibilities that “What if…?” can lead to. Some find it difficult to understand that, like a butterfly, I flit between projects and they may think my work random and unconnected, however to me they are all linked by a love of colour and light and of course by the fact that it is me that creates every piece and every piece has been influenced by what I learned or discovered or imagined while I was creating its predecessor. Whether that be a necklace, a painting or a print of a painting or illustration, a unique piece of glasswork, or even a bag, scarf or dress using my own printed fabrics, each object is an expression of the moment it was created

Each discipline is, in itself, inspiration for the next. Each project leads to ideas for another project, often in a completely different medium but I think it helps to keep my work vital and interesting. Creativity is the opposite of routine, it is an ever evolving process, a journey filled with energy and light and you never quite know where it will take you. It is an adventure!!! Welcome to Stephanie Ross Designs and thank you for being part of my adventure.
~ Stephanie

Specialties:Art, Pinting, Sculpture, Drawing, Glass Working, Jewellery Design and Making, Textile Print Design, Dress Design and Pattern Cutting, Illustration, Digital Art,

TERMS & CONDITIONS
We hope all our customers are completely happy with their Stephanie Ross Designs products. Our aim is to provide every customer with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.
Returns & Exchanges
For full details please consult our returns page.
Cancellation
For jewellery purchased online at www.stephanierossdesigns.com, we will be more than happy to offer you an exchange or refund provided that you notify us by email or letter within 14 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by Stephanie Ross Designs within 21 days from date of receipt of goods.
We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised (e.g. engraved). Due to hygiene reasons, we cannot accept the return of earrings, unless they are faulty.
Our Returns Policy does not affect your statutory rights.
Order Returns
If after Stephanie Ross Designs has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 5 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.
Price
All prices shown are inclusive of VAT, where applicable, at the current UK rate.
Complaints
The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to Stephanie Ross Designs is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 2 working days and we will keep you well informed about progress. Stephanie Ross Designs will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds will be furnished within 30 days of the agreement to refund.
Delivery
For full details, please see our Delivery page. Stephanie Ross Designs cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been despatched.
VAT
All prices shown are inclusive of VAT in the United Kingdom. VAT will be deducted on the checkout page for items delivered to overseas addresses.
Product images and descriptions
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in Stephanie Ross Designs are for guidance only, no responsibility can be taken for errors or omissions.
Data Protection
Stephanie Ross Designs conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith Stephanie Ross Designs. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View our Privacy Policy.
Termination
Stephanie Ross Designs reserves the right to abort access of our Internet services if you behaviour is found to be discordant with these terms and conditions at any time.
Copyright
All products sold by Stephanie Ross Designs are copyright of Stephanie Ross Designs. No permission is given by Stephanie Ross Designs in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the Stephanie Ross Designs website. ALL RIGHTS RESERVED.

Accepted payment methods

Paypal
Returns and exchanges
Returns & Exchanges
Goods may be returned for exchange or full refund within 14 days of receipt. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit.
Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us.
Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur please contact us. Please allow seven working days for returns to be processed once they reach us.
If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund". This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.
Please note that due to hygiene reasons we cannot accept exchanges or order refunds on earrings.
If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.
Refunds for items bought as gifts can only be given to the original purchaser.
In the case of exchanges a re-delivery charge will apply of £5.20.
Price
All prices shown are inclusive of VAT, where applicable, at the current UK rate.
VAT
All prices shown are inclusive of VAT in the United Kingdom. VAT will be deducted on the checkout page for items delivered to overseas addresses.
Product images and descriptions
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in Stephanie Ross Designs are for guidance only, no responsibility can be taken for errors or omissions.
Payment
I accept payment via PayPal only. You don't need a PayPal account to pay via PayPal; just use any major credit card at checkout, as you would on any other online shopping site. If you are paying via eCheck, your order will not be shipped until payment has been cleared (usually 6-10 days).

Help with using Etsy Checkout:
http://www.etsy.com/help_guide_checkout.php

Unless the item is a bespoke, made to order item, I aim to ship all Items within 48 hours of an order being placed, however I understand that sometimes we can change our mind, so to avoid unnecessary costs please email me as soon as possible. Prints and earrings are NON REFUNDABLE!
Delivery
DELIVERY & RETURNS
Delivery times
All of our jewellery is handmade, but we do try to keep some items in stock. These will be sent within 3 days of placing the order. Items personalised or made to order generally take up to 10 working days to be dispatched. Gold and made to order jewellery usually takes a little longer for despatch at around 4-5 weeks. Any time or date stated for delivery is an estimate only. If you require an item urgently for a special date or event please contact us as more often than not we can work to short time scales.
Delivery is free to all UK addresses. Goods are sent out using Royal Mail and may require a signature upon arrival.
Packaging
Your jewellery will be packaged safely and securely in an Stephanie Ross Designs signature gift box, finished with a ribbon. All orders are sent out in plain packaging and will not display the name Stephanie Ross Designs on the outside.
International shipping
Items are sent to overseas addresses via tracked delivery services at a cost of £10 per order. Please note that customers are responsible for all duties and customs charges. We currently ship to Europe, Australia, New Zealand, United States, Canada, Japan and Hong Kong.

Returns & Exchanges
Goods may be returned for exchange or full refund within 14 days of receipt. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit.
Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return. We cannot be held responsible for items that are lost in transit whilst being returned to us.
Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect. If this should occur please contact us. Please allow seven working days for returns to be processed once they reach us.
If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund". This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.
Please note that due to hygiene reasons we cannot accept exchanges or order refunds on earrings.
If you are exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference. If exchanging goods and the new item you require costs more than the one you returned an additional payment will be needed.
Refunds for items bought as gifts can only be given to the original purchaser.
In the case of exchanges a re-delivery charge will apply of £5.20.
Price
Product images and descriptions
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in Stephanie Ross Designs are for guidance only, no responsibility can be taken for errors or omissions.
In an effort to make shipping cost as affordable for you as possible, smaller prints are shipped flat in rigid fiberboard mailers while 16x20 prints (and any small prints ordered with them) are shipped rolled in tubes (this is safer, too-- no bent corners!) All prints ship via First Class Royal Mail or if it is a particularily high value item it will be sent recorded and a signiture will be required upon receipt .

I can only ship to the address provided by Etsy/PayPal; if you need it shipped somewhere else please change your address in PayPal prior to ordering.

Original artwork and canvas box prints are very securely wrapped and boxed to ensure they arrive safely. Original artwork is shipped via Royal Mail Special Delivery with insurance, tracking and delivery confirmation. A signiture will be required upon receipt.

If you need your order shipped faster, please email me and will set up a custom listing for you with the shipping price adjusted.

SPECIAL GIFTS: If the order is a gift, please let me know in the Message to Seller at checkout to avoid having an invoice included. For a small additional fee I will giftwrap small items with my handmade paper, and if you wish to send the gift directly to the recipiant , I can include a giftcard too with your message. If you would like this service please email me with your requirements and I will give you price details. These will be determined by the size of the object and where it is being sent to.Approximate

Approximate shipping times:
US and Canada: 1- 2weeks
Australia: 11-14 days
Europe: 5-7 days
UK: 2-4 days
Additional policies and FAQs
All artwork, reproductions and photos are © Stephanie Ross. Sale of original or print does not transfer copyright.

While I do not alter finished pieces or prints currently for sale, I am happy to create a custom work of art for you! Please email me for a Custom Work questionnaire and we can begin making something you will delight in and cherish forever.

Wholesale orders are welcome! Please email me with information about your shop or gallery and I will send you my current wholesale prices and guidelines.

If you would like to hear about new artwork, secret sales and giveaways, just visit and "Like" me on Facebook here: https://www.facebook.com/StephanieRossArtandDesigns