Privacy Policy

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Information I Collect


To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly. I do not have access to your bank account or card details regardless if you pay through Etsy or Paypal.
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I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

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Information Sharing and Disclosure


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:


Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Royal Mail: I store addresses in my Royal mail account to generate labels. This is pass word protected.

Google Sheets: If you use a sign up form for yarn club or pre-order, then your email address and name are stored in a private Google Sheets (3rd party) spreadsheet. All of my sheets are password protected.

PayPal: Invoices are stored withing Paypal. This is behind a password.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data is stored on private devices which are protected by password or finger print. These devices are not shared and passwords are regularly changed.​

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Data Retention


I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.



​Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:



Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me


For purposes of EU data protection law, I, Lizi Cole, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Strawberryfieldsyarn@mail.com. Alternately, you may mail me at:

Elizabeth Cole, 50 bridge road, chertsey, surrey Kt15 1fj


By ordering from Strawberry Fields Yarns, , you are choosing to agree with my privacy policy. This does not affect your right to be forgotten.

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