THBespokeMiniatures

If you find your item does not meet its description (see Etsy's return policy) you may return it, at *your cost, for a refund of the original purchase price, minus the original and return shipping charges, as these charges go directly to the UK Post Office, not to me. Items must be returned within 7 days of your receiving. International buyers have 15 days to make a return.

I work very hard to accurately describe each of my items and provide multiple photographs so you can see exactly what you are getting. Any oversights are completely unintentional. Computer monitor resolutions and color settings can impact the appearance of items. I am not aware of a method to prevent this, as these settings are not standardized. I do not consider variations in color (unless blatant: a red item is listed as yellow, and so on) as a gross misrepresentation of an item.

If you receive the wrong item, I will refund the return shipping charge to you after I receive the item back. Please be sure the shipping charge is displayed on the package so I can refund the exact amount. I will ship the correct item immediately upon notification of the error (at no extra charge, since you already paid for the shipping when you initially purchased the item).

If you are not happy with your purchase for any reason, please contact me and we'll try to work out a solution.

I do not ever ship damaged items.

Payment is due, in full, within 24 hours of sale. For your convenience, I also accept Paypal. If there are any payment issues, please contact me immediately through Etsy so we can discuss it and work out a resolution.

We aim to process and ship your order within the time noted on Etsy for the product and of you confirming your order.

Domestic and International shipping charges are available in each listing and reflect UK Post Office First Class and International Rates. Shipping times related to this service may vary by country.

Any shipping upgrade would need to be researched according to country, so please contact me before you purchase any of my items if you need to upgrade to a faster service, as I cannot guarantee delivery times (the UK post office and international shipping agencies have complete control over this). International Shipping vagaries may delay receipt of items, though I try to ship packages within 3 business days of receipt of payment.

Any necessary communication between us after the completion of a sale, but prior to shipping, may impact the actual shipping time (based on how long it takes for us to connect to resolve any issue(s), particularly when time zone differences apply).

I generally ship any item in a box, for added protection.

If you order Products for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Also please note: I do not mark sale items as "gifts" on Customs Declaration forms, as this is illegal.

Estimated shipping time could be delayed if Customs flags your item for inspection. I have no control over this, so please do not hold it against me when reviewing me as a seller. Thank you!

Regardless of your location, please keep in mind that bank and national holidays will impact shipping times. Please order items well in advance of holidays (particularly Christmas) as otherwise this could result in your item(s) not arriving in a timely manner.

Should your order be likely to be delayed (such as where items are out of stock or will require crafting), we will contact you through Etsy. If you have any queries regarding the shipping of your order, please contact us through Etsy.

I use multiple items in my photographs for display and scale perspective. Some of these items are NOT for sale; others are, in SEPARATE listings. The item(s) specified, and only the item(s) specified in the listing is for sale.

I try to list all of the materials I use in my creation process. If I fail to list a particular product or material that went in to the construction of a piece, please know that it is either an inadvertent mistake or unavoidable.

I am happy to take on custom or bespoke orders. If you want something custom made, or a variation of one of my products please contact me..

Law & jurisdiction

These terms and Contracts for the purchase of Products through our Etsy Shop are governed by English law.

Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breaking these terms or any Contract in your country of residence or any other relevant country.

PLEASE DO NOT PURCHASE MY WORK FOR RESALE UNLESS YOU ASK MY PERMISSION FIRST. DO NOT IN ANYWAY INFER THAT IT IS YOURS OR THAT YOU MADE IT.