TaniwhaRodworks

Customer satisfaction is important to us: if you’re not happy, we’re not happy. If there is any kind of problem with your purchase, talk to us first and we’ll work it out.

Ordering from outside the UK? We deliver worldwide and offer UK sales tax free prices using discount coupon code VATFREE. Please be aware that the receiving customer is responsible for paying any duties or sales tax your government may collect on imported goods before they are delivered. From 2021 this includes EU VAT as the UK is no longer part of the EU Single Market after BREXIT.

Changed your mind? Contact us before we process your order if possible, we try and post orders withing 24 hours if possible. We accept returns for exchange or refund within 14 days if our procedures are followed, except for goods that have been custom-made for you or modified in accordance with your requirements. You are responsible for the return postage costs and for the goods themselves until safely received. Retain proof of postage until we have acknowledged safe receipt and issued your refund or exchange.

If returning goods from outside the UK you must contact us first to ensure the customs documents are correctly prepared, otherwise any customs charges incurred will be deducted from any refund due.

If good are returned to us because the customer refuses to pay the import VAT or other customs charges due, postage costs will not be refunded and a £5 processing fee will be deducted from any refund due for the value of the returned goods.

We accept Paypal and credit cards using ETSY Direct Checkout.

We do not accept payment by installments, cheques, postal orders or trades, or cash in person. Please do not ask.

We dispatch orders within 1-3 business days by Royal Mail or courier in the UK, Europe and worldwide.

Delivery is usually by Royal Mail and all items are sent securely packaged. Blanks / rods are posted in a protective tube, purchases of £50 or more are posted with either tracking or requiring proof of delivery, with insurance.

Delivery times by Royal Mail are typically 2-4 days in the UK, and by airmail around 10 days in Europe and 10-20 days worldwide. Deliveries can take longer especially in other rural areas. Italy usually take at least 21 days . Since 2014 I have only had three packages not arrive at all, but a handful have taken 18 to 21 days by airmail even within Europe.

Please bear with me if you are unlucky enough to experience longer than normal postage as Royal Mail provides a lost package service but will not investigate until 20 days after posting. In the event your parcel is lost or damaged, you will receive my choice of a refund or replacement, provided you supplied the correct delivery address in the first place.

We will always combine shipping and will always refund any excess on delivery charged if more then £3. Listed prices are based on single item purchase. Usually additional items that are similar or smaller in size can be posted for little or no additional cost.

Customers from outside the UK, including the EU and EEA following BREXIT, are responsible for any import duties, charges and VAT/GST/sales tax that may apply in your country.

Unless otherwise specified on your sales receipt, you should expect that these charges will be collected from customers at your national rates by the delivery company prior to delivery.

We reserve the right to charge a £10 restocking fee if a customer declines to pay local import charges and the parcel is returned to us. This will be deducted from any refund due.

Warranty: new goods are sold with a 12 month warranty for the original purchaser against manufacturing defects unless otherwise stated. We check all stock before dispatch, and you should do so before use. In the rare event your purchase has a defect, please contact us to arrange a return and refund or replacement. Any rod breakage from a defect - extremely rare - would most likely happen soon after purchase.

We will replace any defective new item at no additional cost, or offer you your choice of a substitute or refund if no longer available or out of stock. If a rod or rod blank is defective, we will replace the defective section. Components are covered individually and the warranty does not extend to the rest of the rod you build from them or any consequential loss.

Breakages: The warranty does not cover future accidental damage, normal wear and tear, loss or mis-use. Rods should be stored and transported in a protective tube, and be fully dry after use before storage. We have some replacement sections, and whilst stocks last replacement parts may be available at proportionate cost + postage. Replacement sections are not available for rods sold as seconds or that are discounted in an end-of-line clearance.

Returns for replacement or refund: To obtain a replacement all pieces or sections of the original item must be returned so that the defect or cause of breakage can be assessed. Before doing so with a built rod, carefully remove any components you wish to retain for re-use, these will otherwise be disposed of.

Appropriate use: The warrantly is void if the item is modified or used for purposes other than to make a fly rod or (excepting rod blanks) to repair a fly rod. Fly rod blanks are designed and warranted for singled handed use with a line of the correct weight using the AFFTA standard unless otherwise stated.

Seconds: Items sold as seconds are cosmetic seconds that are fit for purpose but there is no warranty or right of return on goods sold as seconds.

Future accidental damage or loss may also be covered on your Home and Contents insurance policy.