
Announcement
We are expert Jewellers making personalised jewellery since 2006 with 5 star reviews.
All our keepsakes are handmade in our studio here in the lovely countryside of Suffolk, England.
Let us make something special for you and your family to treasure and keep for future generations to share in the love, as much as you will.
We are open as usual, to supply our keepsakes during Covid-19 lockdown and you can supply prints easily and fast by the method explained in our blog,
go to: https://bit.ly/352xbvP
Announcement
We are expert Jewellers making personalised jewellery since 2006 with 5 star reviews.
All our keepsakes are handmade in our studio here in the lovely countryside of Suffolk, England.
Let us make something special for you and your family to treasure and keep for future generations to share in the love, as much as you will.
We are open as usual, to supply our keepsakes during Covid-19 lockdown and you can supply prints easily and fast by the method explained in our blog,
go to: https://bit.ly/352xbvP
Items
Featured items
All Items
Reviews
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Jonathan on 11 Aug, 2020
5 out of 5 starsThe heart necklace I ordered is beautiful and the whole service I received though out was flawless. Once I had emailed my images through I received my item within 3 days and received updates at every step of the way. My wife is going to absolutely love this necklace, thank you so much.
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Danni on 07 Jan, 2020
5 out of 5 starsI ordered these rings as a present for my niece and her partner in memory of their precious baby who sadly passed away. The whole ordering process from start to finish was brilliant. The correspondence I received from Steve was faultless. He was always prompt at replying to any questions I had. I placed my order on the 11th December and told Steve there was no rush for the order. However, much to my surprise, they arrived before Christmas which meant I was able to gift them on Christmas day. Both the parents were very touched. The rings are beautiful and an absolutely perfect way to remember a very special little boy. I would highly recommend and buy from them again without hesitation.
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Elizabeth on 30 Nov, 2019
5 out of 5 starsBeautiful custom cufflinks. Steve was great to work with throughout the process. I highly recommend.
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clajeskie on 06 Sep, 2018
5 out of 5 starsI have purchased a set of these cufflinks for my husband for each of our three children. They are superior quality, very personalized and a true heirloom!
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Jodie on 27 Apr, 2018
5 out of 5 starsGreat product and communication from seller, super quick postage. My husband loves them and we are really pleased. Thank you!
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szemsi on 26 Dec, 2017
5 out of 5 starsIf you would like to have something unique, do not look further.
The communication has been amazing throughout the process of making the cufflinks. It was easy to just take photos of already made hand/footprints and the result was superb.
I’m really pleased as the cufflinks were a first Christmas present to my husband as dad. He loved them so much. Thank you Steve x -
Emma Mason on 05 Sep, 2017
5 out of 5 starsGreat company and accomodated a rush order wonderfully. The cufflinks are amazing 😊
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magdam262 on 03 Aug, 2017
5 out of 5 starsAmazing! This is this second piece I ordered and I was not disappointed. They made the process super easy. I was contacted right after I placed the order to see if I want to use the same prints from my precious order. And my 1st order was placed 6 months ago! Fast shipping, fantastic quality, impeccable customer service.
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Laura on 11 Jul, 2017
5 out of 5 starsThank you so much for the personalized cufflinks. It's exactly what I was looking for. My husband loved them!!
About WoWSilver
WoW Silver
We have been making silver imprint Jewellery here at Wow Silver since 2006 and have built our enviable reputation on our craftsmanship and first class customer service and due to the ever increasing demand for our beautiful keepsakes we have had a new Workshop specially built so we can accommodate the high amount of orders we are receiving daily.
We at Wow silver believe that you, our customer deserve the best and that will always be our aim! We strive to make the process of purchasing your unique piece of silver as quick and easy as possible with the least amount of fuss.
When you purchase from us you can be assured that we take the greatest care in making your chosen item, to the extent that when we have designed your layout we will sent it to you via e-mail for you to correct spelling or layout, only when you are happy, you send back your approval will we start to make your item.
We endeavour to source all our materials from small businesses that care as much as we do about our products and customers and use recycled materials wherever possible to help save the planet's resources.
Shop members
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Steve
Owner, Creator
I have been making silver keepsakes since 2006 and have made over 5,000 beautiful keepsakes to date for many happy mums and dads. I love working with Silver creating beautiful keepsakes & capturing memories in such a special way.
Shop policies
I can make most shapes and can help you to design your own special keepsakes if what you want isn't shown,
All my work is individual and we only use your prints, these are taken very easily with ink-less wipes which we will supply when you order.
Take a look at some of our examples and please be assured that we will make a digital mock up of your chosen piece, that we will email to you for approval before we make the pendant, you know exactly what the finished item will look like before we proceed to make it.
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
We warrant that all of our bespoke products are free from defects in the original workmanship and materials for a period of at least 12 months from the date of delivery. This warranty excludes coverage for excessive physical and/or accidental abuse, loss and theft of an item. Also as Silver is not as durable as some metals, damage to such materials is not covered by this warranty, unless the damage occurred due to manufacturing defect.
We do not warrant any of our products against normal wear and tear or damage due to misuse or accident. There is no warranty cover if you lose any part of your jewellery, metal, pendant, chain, key ring, etc. Labour repair costs may be free (depending on the warranty designation below), but the cost of replaced or missing parts will be charged at our cost.
Original Manufacturing Defect
All bespoke pieces are guaranteed free of manufacturing defects at the time of delivery. In the unlikely event that there is a problem with your bespoke jewellery it can be returned back to us for inspection. We will refund your shipping cost and will ship the item back to you at our expense ONLY if the problem is designated to be a "original manufacturing defect". Any alterations performed after delivery will void this warranty.
Hidden Manufacturing Defect
If a defect in your bespoke jewellery is only revealed after the item has being worn we will repair the item for free and will pay return shipping. Warranty does not apply to any damage caused by regular wear and tear or physical damage (whether accidental or not).
Repair at Cost
If your bespoke jewellery is badly worn or misshaped or has defects as a result of abuse or prolonged wear and tear, we will attempt to correct and repair any problems at minimal cost. Shipping costs are the customer's responsibility.
Out of Warranty
We are not responsible for items subjected to excessive or improper wear and tear, abuse or physical damage (whether accidental or not), altered or repaired elsewhere. We have a right to refuse such a repair. Any shipping charges will be the customer's responsibility. We return repairs in the UK, by Recorded Delivery although you can pay for alternatives if you want a faster or more reliable service. We will pay for UK shipping only, all international deliveries are solely the customer's responsibility. Customers must exercise proper care to minimise any damage and the insurance and protection of your jewellery is solely the responsibility of the customer. We will not be held liable for any theft or loss or any resulting damages whatsoever or consequential loss, that may occur during the 12 month warranty period.
Payment
Delivery
Privacy
This privacy policy explains how 'WoW Silver Ltd (trading as Wow Silver and The Artisan Workshop UK)' or ‘we’ use any personal information we collect about you when you use this website.
Topics:
What information do we collect about you?
Why we need your data
How long will we store your data?
Marketing
Access to your information and correction
Cookies
Other websites
Changes to our privacy policy
How to contact us
What information do we collect about you?
We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our posts, provide feedback and participate in competitions. Website usage information is collected using cookies.
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.
Why we need your data
We collect information about you to; fulfil your request e.g. if you fill out a contact form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook, Instagram, Pinterest and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to third parties so that they may offer you their products and services. If 'WoW Silver Ltd (trading as Wow Silver and The Artisan Workshop UK)' is ever sold to another company your contact information will be passed on to this new party. We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.
How long will we store your data?
If WoW Silver Ltd provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Marketing
We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please contact us at info [!at] wowsilver.co.uk.
What are your rights?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
Email: info [!at] wowsilver.co.uk
Address: WoW Silver Ltd, 12 Norman Road, Bury St Edmunds, Suffolk, IP32 6BY
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16th May 2018.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: info [!at] wowsilver.co.uk
Address: WoW Silver Ltd, 12 Norman Road, Bury St Edmunds, Suffolk, IP32 6BY