WoWSilver

Warranty

We warrant that all of our bespoke products are free from defects in the original workmanship and materials for a period of at least 12 months from the date of delivery. This warranty excludes coverage for excessive physical and/or accidental abuse, loss and theft of an item. Also as Silver is not as durable as some metals, damage to such materials is not covered by this warranty, unless the damage occurred due to manufacturing defect.
We do not warrant any of our products against normal wear and tear or damage due to misuse or accident. There is no warranty cover if you lose any part of your jewellery, metal, pendant, chain, key ring, etc. Labour repair costs may be free (depending on the warranty designation below), but the cost of replaced or missing parts will be charged at our cost.
Original Manufacturing Defect
All bespoke pieces are guaranteed free of manufacturing defects at the time of delivery. In the unlikely event that there is a problem with your bespoke jewellery it can be returned back to us for inspection. We will refund your shipping cost and will ship the item back to you at our expense ONLY if the problem is designated to be a "original manufacturing defect". Any alterations performed after delivery will void this warranty.
Hidden Manufacturing Defect
If a defect in your bespoke jewellery is only revealed after the item has being worn we will repair the item for free and will pay return shipping. Warranty does not apply to any damage caused by regular wear and tear or physical damage (whether accidental or not).
Repair at Cost
If your bespoke jewellery is badly worn or misshaped or has defects as a result of abuse or prolonged wear and tear, we will attempt to correct and repair any problems at minimal cost. Shipping costs are the customer's responsibility.
Out of Warranty
We are not responsible for items subjected to excessive or improper wear and tear, abuse or physical damage (whether accidental or not), altered or repaired elsewhere. We have a right to refuse such a repair. Any shipping charges will be the customer's responsibility. We return repairs in the UK, by Recorded Delivery although you can pay for alternatives if you want a faster or more reliable service. We will pay for UK shipping only, all international deliveries are solely the customer's responsibility. Customers must exercise proper care to minimise any damage and the insurance and protection of your jewellery is solely the responsibility of the customer. We will not be held liable for any theft or loss or any resulting damages whatsoever or consequential loss, that may occur during the 12 month warranty period.

Payment is due before we can start making your chosen item, as they are individual and personal we must ask for payment first.

We ship in the UK within 7 days of your approval of the design layout email we will send to you, if you need your item faster, please let us know and we will endeavour to speed up the return of your ordered items. Items that are sent overseas will take a lot longer due to distance and customs delays but we do send by track and sign to oversea orders.

Privacy Policy GDPR

This privacy policy explains how 'WoW Silver Ltd (trading as Wow Silver and The Artisan Workshop UK)' or ‘we’ use any personal information we collect about you when you use this website.

​Topics:
What information do we collect about you?
Why we need your data
How long will we store your data?
Marketing
Access to your information and correction
Cookies
Other websites
Changes to our privacy policy
How to contact us
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What information do we collect about you?
We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our posts, provide feedback and participate in competitions. Website usage information is collected using cookies.
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.

Why we need your data
We collect information about you to; fulfil your request e.g. if you fill out a contact form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook, Instagram, Pinterest and Twitter. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to third parties so that they may offer you their products and services. If 'WoW Silver Ltd (trading as Wow Silver and The Artisan Workshop UK)' is ever sold to another company your contact information will be passed on to this new party. We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

How long will we store your data?
If WoW Silver Ltd provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Marketing
We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please contact us at info [!at] wowsilver.co.uk.
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What are your rights?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
Email: info [!at] wowsilver.co.uk
Address: WoW Silver Ltd, 12 Norman Road, Bury St Edmunds, Suffolk, IP32 6BY
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 16th May 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: info [!at] wowsilver.co.uk
Address: WoW Silver Ltd, 12 Norman Road, Bury St Edmunds, Suffolk, IP32 6BY