TheCraftyElm

Handmade toys and Dolls

Aberdeen, Scotland | 24 Sales

TheCraftyElm

Handmade toys and Dolls

Aberdeen, Scotland 24 Sales On Etsy since 2013

0 out of 5 stars (5)

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Hannah Murray

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Hannah Murray

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About

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Shop members

  • Hannah Murray

    Owner, Designer And Maker

    I love all things creative and crafty! I have been toy making since about 2012 and also run another business over at Graceandapen but have loved painting through my teenager years and doing a textile multi-media course at uni.

Shop policies

Last updated on 19 April, 2016
We love making handmade Toys and Dolls here at The Crafty Elm! We make them for individuals and businesses.
Returns and exchanges
We comply with the Consumer Protection (Distance Selling) Regulations 2000 for all stock items. NB Made to order & custom items are exempt from this cooling off period.

With the exception of your statutory rights above we will only refund items where they are faulty and this has not been apparent in the images in the listing.

NB we use stock images for a number of our items (particularly the made to order items). We will use reasonable skill & care to ensure that your product is a close match to these, however slight discrepancies from these pictures do not constitute a fault.
Payment
Payment is due upon checkout. We accept payment via Paypal which allows you to use a wide range of payment methods.

If you are commissioning me, the payment is due upfront due to materials cost and time.
Shipping
We post all our items via Royal Mail 2nd Class (signed for). This aims to deliver your parcel two to three working days from the date of posting unless otherwise stated. This also provides insurance for the item in transit. Although either party can claim against this if required (and we are happy to do this on your behalf if you wish) we would prefer you, the customer, to make the claim as you can recover the full cost of the product & postage, whereas we would only be able to recover our material costs.

- For items that are listed as in stock please allow 4-5 working days for receipt of your items.
- For items that are listed as made to order please allow 10-15 working days for receipt of your items.
- For custom commission items we will agree a delivery timetable & charges as part of agreeing the commission

If you require items quicker than the above we will endeavour to achieve this and are happy to quote you for the additional postage costs required.

NB we will only make delivery to UK addresses that match the paypal account being used for payment.

More information

Last updated on 03 Aug, 2017
Seller details
Hannah Murray
The Old Forge
OLD MELDRUM, Inverurie AB51 0BT
United Kingdom